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Tree Updates


Published on 14 Jul 2012 09:22 : tree : 277 comments : 18561 views

If you haven't already spotted it, we have just released a new version of the tree. It has taken us a while, but the tree team have been working really hard trying to get it right. Over the last few months many of you have taken the time to send in your feedback and let us know what you think to the new tree. We have listened to what our members have said and as a result of your feedback we have made some exciting new changes! Our members said ...

How do I view other trees?

We changed the text and made it more obvious.


Link to view shared trees

I don't like the sliding panel.

The edit panel no longer slides across the whole page and now will stay open as you move around your tree. You just click on the tabs at the top to view the photos in the Gallery, the Lifeline and any records you have attached can be found under Events. There's an ‘add' button in the top right hand corner so you easily can add even more names to your tree.


Side panel locks without obscuring tree

Help, I've made a mistake in my tree!

We added a new section on the edit panel so you can change who the parents are, making it easier to move names around your tree and correct any errors.


Change parent relationships

How do I view all of the relations in my tree?

We have created a List view. You can see all the names in your tree, search for specific names and edit the details.


New View - List relations

So, what's keeping you? Go and take a look at the new tree. And don't forget to let us know what you think. Your feedback is really important to us.

Updated 16 July 2012

Comments

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by SueCar on 14 Jul 2012 16:11 :
Love the idea of a certainty tool because it will enable me to go back and see which relatives need researching in more depth and which ones I don't need to look at again.
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by Gwyn in Kent on 14 Jul 2012 19:25 :
I can't see me using a certainty tool.
If I'm not certain, I don't add them.
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by Jacqueline on 15 Jul 2012 09:42 :
dont like being unable to view full family tree
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by Robert on 15 Jul 2012 12:17 :
I have been trying to send feedback but when clicking "send feedback" it does not send. Tree cannot be refreshed.

The cancel button in the certainty tool does not work, its stays on one star.

The whole of the new tree is not very well though out either. Don't like it.
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by Robert on 15 Jul 2012 12:45 :
List view ran for nearly 2 hours, got fed up waiting.
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by Robert on 15 Jul 2012 12:47 :
The fields in the edit panel are not big enough to show al details as in the old tree.
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by Robert on 15 Jul 2012 12:47 :
The fields in the edit panel are not big enough to show al details as in the old tree.
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by Margaret on 16 Jul 2012 00:54 :
I used the new format. Entered some new information on a couple of family members. Now I have duplicates in my family tree. I am not going enter any more information until they have a fix for this.
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by Walt on 16 Jul 2012 19:21 :
I agree with Robert, the fields in the edit panel for place of birth, marriage, death etc. are are much too small. I just could master viewing other trees.
I could easily come to the view the redesigns are being done as an academic exercise by a a computer technician who has never done a family tree. The changes may be clever in computer terms but most of us use the tree as a tool and the last two versions are no improvement. and do not help us to do a better job.
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by KathyS on 16 Jul 2012 22:30 :
I agree with a lot of other comments. I dont really like the new tree either. I am glad I'm not the only one who is having difficulty with the new design, it is getting far to technical I fear. The old tree was just fine, simple and easy to use. It was a pleasure using the old tree but am finding the new one frustrating and stressful.
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by on 16 Jul 2012 22:32 :
I am finding problems with the new tool in the panel which allows you to add parents as necessary. It is very hit and miss sometimes recognising your relatives sometimes not. Also in the "add" panel it doesnt recognise details if you add both parents just one of the parents. It worked fine before the update. The panel states NOT AVAILABLE when the other parent is obviously there.
Still cannot download photos "Invalid" logo instead of the photo appears.

I am impressed with the maiden name option when searching for births and have found quite a few more relatives. Hopefully you'll resolve the problems soon.
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by Robert on 17 Jul 2012 09:38 :
I think, keep the old old tree, be able to delete whatever relation you can and try to merge 2 people instead of having to have them twice.

Then ask people what improvements THEY think could be made instead of just jumping in thinking all will be good with this rubish. :-(
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by Robert on 17 Jul 2012 09:52 :
If you want to send feedback and get an error message? reduce the size of the sentence to the size of the box, that was my problem, I was trying to send to much.
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by Andy on 17 Jul 2012 13:04 :
Really like the new tree with its features, it's easier to read and the panel is better. I'd like a facility that shows the marriage date between two couples on the tree and how long before the 'Print Your Tree' facility will be working correctly? :-)
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by bob45 on 17 Jul 2012 14:43 :
I think the new tree is more like other trees eg Ancestry and is therefore more easily used by members who also use other sites.:-)
I also think that being insulting is not helpful in improving the new setup. :-P
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by bob45 on 17 Jul 2012 14:45 :
I think the new tree is more like other trees eg Ancestry and is therefore more easily used by members who also use other sites.:-)
I also think that being insulting is not helpful in improving the new setup. :-P
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by Anita on 17 Jul 2012 20:37 :
I was really pleased with the updates to my tree, that was until I put new members on. Came back this evening to find three wives all the same person for one member. A wife and totally different husband for another. What is happening?
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by Margaret on 18 Jul 2012 00:21 :
I've had the same problem Anita with duplicates.
I have had a message from GR asking me for information on what browser I am using etc and that they are getting their technical support team to look at it.
I daren't risk putting anything else onto the tree (old or new format) unitl it is fixed.
I have got my tree on my computer at home thank goodness but the last time I loaded a GEDCOM it entered a 0 for a death date against all my living relatives.
I will not be entering more information until both of these issues are fixed.
I have been waiting for one fix for over a month now, are they going to add that month to my platinum subscription!!! I wonder
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by Lorna on 18 Jul 2012 05:33 :
I agree with all of the above comments. One needs a wider view of the family,
instead of working through a tiny window.
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by Beverley on 18 Jul 2012 08:35 :
Can`t download any photogaphs to the new Tree--just won`t stay there!!
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by Jane on 18 Jul 2012 14:53 :
Don't like the new tree as frustrating to use. All my notes and sources information disappeared on the new tree which was very worrying. After mailing GR they came back but I am now still using the old tree option which I hope will remain on the site as it is more user friendly. Additional items on the old tree would be good but this constant changing is getting very annoying. It seems from the posts here that many don't really likes the tree format to keep changing and as they say if it ain't broke don't fix it.
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by on 18 Jul 2012 21:52 :
Can't even find how to search records anymore. i can't visit the site often and would like it to stay more or less the same so that i don't have to relearn how to use it every time. Agree with Jane about if it ain't broke...... :-|
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by Sonia on 19 Jul 2012 09:51 :
Oh dear! I had a very brief look this morning and was impressed! I should have tried using the tree I suppose so best delete my positive comment. On the initial glance it looked so much better, but reading comments above it obviously isn't. :-(


Sonia
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by Laura on 19 Jul 2012 11:58 :
All my notes disappeared too and I felt like giving up. Thankfully they reappeared after contacting the GR team. I have also experienced the three wives for one entry but that seems to be sorted now. I am sure that as things get sorted it will improve but I don't like the small panels either. :-| :-|
I do like the search all records option. it makes life easier :-)
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by Rosemary on 19 Jul 2012 12:15 :
Was shocked to find my years of research had vanished Wher the hell is it
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by Amy Elizabeth on 19 Jul 2012 15:32 :
I prefer the old tree as it allows me to show more details of marriages
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by Peter on 19 Jul 2012 17:15 :
I still don't like the new Tree, as several others have said the old one was quite simple to use, in all aspects. I'm also disgusted that you didn't make any announcement of the fact that the old tree was going to "disappear".

Much as I hate to say it, as I don't like using the new Tree, and I'm not particularly fond of those Trees available on other sites, I shall be thinking seriously over the next few months as to whether I should cease researching my Family Tree and cancel my subscription to this site when it becomes due for renewal.

I can see other members, particularly of the oldest generation feeling the same way that I do. :-(
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by Peter on 19 Jul 2012 17:45 :
Ffurther to my previous comment, I have since found the "Announcement" of the demise of the old tree, and apologise for that particulaar item within my comment. However, I think that perhaps you might have given more advance warning, and maybe even a member survey, before taking such drastic and immediate action.
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by Jean on 19 Jul 2012 17:49 :
i agree with most of the views as i have found it very difficult to use the last time you tried to change the tree you lost so much info that i had paid money for and after about two weeks i was told sorry but we cant get it back bring back the old tree it was so much easier to use i have been a member since but im not sure i will be for much longer plesse give people the right to choose which tree they prefer :-(
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by Dorothy on 19 Jul 2012 23:14 :
I was told of a 'match' with another person's tree, but they could not see my relative on my tree!
I can't access anyone's tree on my Windows 7 with IE9 (please wait, wait, wait) but I can with my old machine using X/P. It's driving me mad.
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by maza on 20 Jul 2012 07:03 :
please don't take the old tree away.as for older people it is much easier to use it than try to work out the new one. I HATE THE NEW ONE .and a lot of other people feel the same. it takes ages to find our info and to have it get lost is very unfair, please the old tree here too.give people the option as to which one they want to use,or you may lose a lot of people. :-(
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by Elaine on 20 Jul 2012 11:34 :
I hate the new tree, bring back the old one. Lot easier for me to use the old one. The new one is TOO complicated for us old ones! Give me the option of the old one back PLEASE as I just don't get on with the new format!
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by Robert on 20 Jul 2012 12:00 :
I agree with Elaine, it is dreadful, not thought out at all. This morning I have been using it as the old one has gone and everytime I add a new relation this thing doubles up on people and in one case tripled one.

Complete and utter waste of peoples time it is. :-(
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by roger on 20 Jul 2012 12:14 :
There's an old saying " if it's not broke, don't fix it", why oh why have they messed about with a perfectly simple format ? Lets go back to the simple & easy to read layout.
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by Keith on 20 Jul 2012 13:37 :
Yes, I agree that the old format was better. Did anyone else notice that us long -time researchers have suffered a double whammy this week. Family search. org have deleted their old simple format, which we need when looking for pre 1837 relatives.
Keith.
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by Robert on 20 Jul 2012 13:47 :
Dorothy, when trying to see the match: try holding the "Ctrl" key down when you click on the match. It may be a pop up blocker working and stopping you.
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by Sylvia on 20 Jul 2012 16:13 :
I only subscribe for the old style tree which I prefer as it goes up and down and not sideways like on other sites.
The new style tree has listed my grandfather as a duplicate person instead of him having a first wife whom he didn't divorce, then my grandmother who he obviously couldn't marry as he was still married.
On the new style. there's a tree in the way that only states the obvious, and other signs thatcan be clicked on but not got rid of.
I was pleased to find a second cousin through one of the usually completely useless emails sent by Genes . One had found a relative that 'could' be mine and it was Susan, my daughter!! lol.
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by Doreen on 20 Jul 2012 16:43 :
Please do not delete the old tree/ ... It works.

I agree with Jacqueline . not being able to view the whole tree is a pain. and time consuming.
Whilst this may echo other site formats , does it not occur that some of us use Genes because we preferred their old format.

I HATE the new tree and if that is what we shall be left with I shall find no enjoyment is using it. Therefore I may as well leave. It was the tree that kept me with yourselves As it was comprehensive and easy to use .

The only thing that could have bettered it, was to be able to incorporate the relations you found further down the tree and not have to duplicate , or write an explanation.

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by David on 20 Jul 2012 16:51 :
This new format is awful, old format was easy to navigate, edit and add too you could also print off the tree no problem. This new format does not seem to have been developed, tested and evaluated enough, if it had we would not be having these problems would we?
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by Peter on 20 Jul 2012 18:03 :
Who on earth decided to put the new"List" feature in the new tree?
The old tree, with a list of surnames, plus the number of instances, was far superior, and I personally used it as the basis of my own database. it was the ideal tool, surnames ordered alphabetically, and on opening the "number" you got them in birth order.
This "new" list is a complete nightmare to navigate, who ever heard of a list with no semblance of order to it - my wife's shopping list makes more sense.
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by Robert on 20 Jul 2012 18:48 :
I am having a complte nightmare with this. On entering a partner, after just putting in the first and surname and date of bith then save. Having to edit to add more details (who ever thought of that is a genious) there is no option to add the marriage and when click save again that person is in limbo, added to no one.

They really tested this well. NOT. :-(
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by Maureen on 21 Jul 2012 15:46 :
I hate the new tree and have spent a frustrating afternoon trying to add some new found ancestors. They keep coming up as duplicates and I've had to delete them and start all over again with no success. Some even end up floating in space all alone with no family at all !
The "match in another tree" doesn't seem to work either and I can't scroll down to the bottom of my list of other trees that I have access to as I run out of screen.

Maureen
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by CarldeHynton on 21 Jul 2012 17:31 :
The new tree SIMPLY DOES NOT WORK !!!!

* I get duplicate people
* I am losing data
* I am getting lost links - and orphaned sections of my tree
* It couldn't even find MY name today

I have lost ALL confidence in GR to keep my research safe. I am trying to export everything to GEDCOM so that I can take my business elsewhere ... only it too is BROKEN !!!
:-|
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by Susan on 21 Jul 2012 20:34 :
I'm sorry GU but you are NOT listening to what your members want - if you were you would reinstate the old tree which the majority of your members prefer! There are still too many problems with the new tree and photos are not downloading and we are 'losing' links through our trees. I have spent many many years researching and putting my tree together and now feel I might as well not have bothered!! I used to be so pleased with your site which used to offer everything I wanted!! If you really felt you HAD to introduce a new tree you could at least have left us with the option of keeping and using our old trees. I think you are going to end up having to reimburse a lot of members with their membership fee after which they will probably all move to other sites! You have definitely shot yourselves in the foot!
Sue
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by Susan on 21 Jul 2012 23:44 :
GEDCOM NOT WORKING - GU PLEASE FIX THIS!!!!!!!!!!!!!!!!!!!

Sue
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by roy on 22 Jul 2012 00:23 :
Team, Aftersending my own missive I just found your Comments lists. Glad it is'nt just me .The contributors have it Taped. Spot On.roy Francis :-( :-(
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by eponymic on 22 Jul 2012 11:13 :
With there newest innovation to replace the site tree which did have limitations but worked to a fashion. Their most recent addition is neither stable or workable with graphics that don’t have a stable
position whatever your monitor ( drift comes to mind ). It is said the staff are trying to fix it but it is a little late after the launch. No beta. fully tested in the workshop. And with no alternative since the old tree format has been withdraw.

If this is your best effort need i say your in the wrong job.
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by Alma on 22 Jul 2012 18:13 :
What can I say! I am completely disappointed in the new tree, cant do or see what I want any more, will probably not bother again! :-S :-S
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by Linda on 22 Jul 2012 19:53 :
Hi, me again, i went to my tree and tried to print it, i was very happy to hear of this, but when i tried, page came up part way, not even high enough to press print, tried to pull it up with my mouse, then the top half disappered. What does scaler mean anyway? I want choice to enlarge or shrink tree information. The scaler, orientation and printing did not work!!!! Linda Walters
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by Linda on 22 Jul 2012 19:53 :
Hi, me again, i went to my tree and tried to print it, i was very happy to hear of this, but when i tried, page came up part way, not even high enough to press print, tried to pull it up with my mouse, then the top half disappered. What does scaler mean anyway? I want choice to enlarge or shrink tree information. The scaler, orientation and printing did not work!!!! Linda Walters
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by Peter on 22 Jul 2012 20:14 :
We can only hope now that someone with at least a grain or two of commonsense in the Support Team has read through these blogs, and is prepared to do something about it.
If not then perhaps we may have to aim higher up the ladder.

I still don't like it, and am, in effect, using it under duress. :-(
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by Ruth on 22 Jul 2012 21:36 :
I dont like the new tree at all, as one of the older generation I simply cannot access census or hot matches to relatives. Why cant those like me who find computors a challenge but a life line to while away hours winter time just keep the old tree so we dont have to think tracing family too difficult and give up subscribing :-(
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by Robert on 23 Jul 2012 07:12 :
I expected to see my comments in this list,so assume the answer is due to lack of space.
It's not often you see a business in self destruct mode.There must be a lot of smiling faces at Ancestry right now.

Bob
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by James on 23 Jul 2012 16:53 :
The new tree is totally unacceptable and unworkable - please return to the old one.
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by George James on 23 Jul 2012 17:45 :
Hi....well after reading all the above blogs, I am so pleased to see that I
am not the only one "just hating the new tree system"....This is causing
so much stress to so many, and to be honest I can see GU losing an
awful lot of their clientele.......thanks :-|
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by nannyb on 23 Jul 2012 17:48 :
I totally agree with James. Please let us have the old one. I'm 70+ and can do without the aggro. I may decide to go elsewhere. :-(
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by Peter on 23 Jul 2012 19:42 :
I can only agree with "nannyb", I'm in the same age group, and the stress of the new tree is certainly making itself felt. :-(
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by Stephen on 23 Jul 2012 22:48 :
I can only say the old tree was the best format I have come across yet.
I have had many clashes with genes over this new tree, and it is my opinion this new tree was dreamt up to satisfy some egotists fantasy.
stephen.
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by Brian on 23 Jul 2012 23:59 :
Well, having found this post page I'm glad I keep another personal tree on my laptop so that if this GU one crashes I won't be up the creek without a paddle. I've always found it easier to enter data into my laptop tree (Family Tree V4 - obsolete but the best I've found) and then cut and paste to the old GU tree (I'm not touching the new one). It also holds sensitive data I don't put on GU.

Brian (a user of long standing)
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by Brian on 24 Jul 2012 00:02 :
PS - I've yet to find a way to bring up tree offshoots in the new tree. Although it finds the relative it will not display it for editing, just goes back to my immediate tree (ms and parents). It looks as if it can only display relatives in the main tree.

Brian
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by Sonya on 24 Jul 2012 00:56 :
The only problem I had with the old tree was not being able to merge entries, for example when first cousins marry. Has this been addressed with the new tree? Of course not! I was horrified when I found the old tree was no longer accessible because the new format is just too unreliable to work with. The same bugs are recurring over and over again. Why weren't they fixed before access to the old tree was removed? It's not only frustrating, it's galling to be paying for a service that we aren't getting.
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by Moira on 24 Jul 2012 09:48 :
OMG Ive missed this happening as have been too busy to view my tree last week.
So worried to even look .
Most of my research was in the notes section on my tree page so Im hopeing its all still there.
Please Genes don't do this let us have the option of old and new trees.
I found it so easy and could just glance and know exactly where I was and what I was doing with it.
Going to look at my tree now so worried!!!
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by Susan on 24 Jul 2012 10:12 :
Please GU, put back the old tree! Having read the above blogs, I'm in total agreement. I liked the way you could see much more at a glance with the old tree, and there was nothing obscured by directional arrows etc. Please do not dismiss your users as old fogeys who don't move with the times! We are not stupid, most of us have spent several years doing our research and we prefer the old tree because it was less time-consuming to use apart from anything else! I have my main tree on GU as I find my Ancestry one is also fiddly, as you have to keep going in and out of a person's profile to add details like baptism, DOB whereas you could add it all at one go on the old GU tree. As a librarian, who uses computers at work, I don't find the new website very user-friendly. Give us the option of the old tree by reinstating it please!
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by Francesca on 24 Jul 2012 12:42 :
Not many positive comments about the 'Updated' tree in these blogs!
I detest the new tree too. Under the 'Old' format I input and saved ancestors in BLOCK CAPITALS to differentiate them from other relatives. The 'Updated' system changes them back to lower case letters once opened. GR Support Team say the 'Updated' tree won't accept names in capital letters. Brilliant!
I wonder how many GR members were consulted about their preferences for 'Old' or 'Updated' formats before GR decided we would all prefer the user-unfriendly new tree? Why scrap a familiar, simple, and easy to use system that was not broken? Come on GR listen to this feedback and give us the 'Old' tree back. Don't alienate, stress out, and lose your paying customers.
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by Bill on 24 Jul 2012 17:21 :
Like everyone else in this column, I too HATE the new tree format, even after it has been changed following its initial introduction.

Please, please, please can I have my old style tree back. It was so easy to use. There was nothing wrong with it.

Now some twerp in the Genes office (what was his name? - he wants firing) has decided that it would be better the way he thinks it should look. Going by all the comments above, he is definately WRONG.

Bill

P.S. By the way, I also HATE the term Blog. I don't recall that word in the English language when I was at school half a century ago!
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by Francesca on 24 Jul 2012 19:40 :
A few months ago I tried using the 'New' tree to add some new relatives. This was before I discovered that I still had the option of using the old "classic" tree format. I had such a frustrating nightmare with it that I was on the verge of head-butting my computer screen. In the last hour I gingerly attempted to add three new relatives to my 'New' style tree and naturally ended up with six! Each one had a doppelganger.
Surely someone at GR must have been monitoring how many members were opting to use the 'Old' and 'New' versions while we still had both options. This would enable GR to see which format was preferred by the majority of users. I'd love to see the results. The 'New' tree is rubbish.
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by PeeEmm on 24 Jul 2012 23:12 :
I have been critical of the 'new tree' during the LONG development period. BUT at last [on my laptop] it all works as it should.............. this is not luck.........but the laptop is loaded with Google Chrome...... is this the new preferfed option that Genes Reunited should be telling us about?

On my PC I do not have Google Chrome - and I still have problems, come on Genes Tree Team come clean - state what we need to do to get there...............................................................Peter :-(
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by HeyJudeB4Beatles on 25 Jul 2012 06:47 :
The link sent to me by GR to this blog FINALLY worked.

Have tried the new tree this week. Hate is as much as I ever did.

Sadly GR, it seems that the old tree technology cannot be supported as well as the new one and all your eggs are in that basket. I wish you well but shall not be renewing my membership to use the horrid nasty thing that is the new tree.

I think you you should think long and hard about the number of members who you will undoubtedly lose. We may be of a certain age - and I am certainly not a technophobe - but our money is as good as those who seem to like it. Pity that the people who do seem to like it don't seem to help out on the GR boards...because soon you are going to need them.
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by HeyJudeB4Beatles on 25 Jul 2012 06:47 :
The link sent to me by GR to this blog FINALLY worked.

Have tried the new tree this week. Hate is as much as I ever did.

Sadly GR, it seems that the old tree technology cannot be supported as well as the new one and all your eggs are in that basket. I wish you well but shall not be renewing my membership to use the horrid nasty thing that is the new tree.

I think you you should think long and hard about the number of members who you will undoubtedly lose. We may be of a certain age - and I am certainly not a technophobe - but our money is as good as those who seem to like it. Pity that the people who do seem to like it don't seem to help out on the GR boards...because soon you are going to need them.
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by HeyJudeB4Beatles on 25 Jul 2012 06:47 :
Ah well the double post strikes again - technology eh?
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by Kim on 25 Jul 2012 08:40 :
Like many others members I would like to see the OLD TREE back, so come on Genes team give your members what they want. The new one is RUBBISH!
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by Kim on 25 Jul 2012 09:48 :
Go to General Chat

POLL DO YOU WANT THE OLD TREE BACK
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by Andrew on 25 Jul 2012 11:06 :
There has been far to much time wasted by all concerned. Leave the `new` tree for `Find my Past` to put right. Reinstate the original tree now !

AndrewW
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by Anthony on 25 Jul 2012 11:49 :

BY Anthony on 25 jul 1147

I would just like to veiw my tree, I press veiw tree and it comes up loading. I waited 10 mins or so and then give up, as for the new tree I think it is rubbish as well.
Tont
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by Yvonne on 25 Jul 2012 12:14 :
how many times that i am trying to get intouch with gens re united that i would like my old tree back. i can not get on with the new one. with the old one i can get other trees up. please give me the old tree back. i know i am not the only one complaining. yvonne.
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by Francesca on 25 Jul 2012 12:16 :
Where are all the comments from members who prefer the 'New' system?
They are keeping their heads down and hardly scrambling to the barricades to defend it. Do they even exist, I wonder ? I'm all in favour of progress and improvement but I don't think what you've done falls into this category. It seems to me that you've scrapped a trusty and reliable old Bentley and replaced it with a joke clown-car that falls to pieces as soon as you touch it. Your competitors must be laughing their socks off thinking that all of their Christmases have come at once. Please bring back the old "classic" tree before we all jump on a bus to another website. Please don't shoot yourselves in the foot Genes - listen to what your members are saying.
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by VoluntaryRanger on 25 Jul 2012 15:30 :
I too preferred (and still would prefer) the old tree.Indeed,it was the reason I chose to use Genes rather than Ancestry as my tree builder.It was user friendly judging by the comments above.I continued using it when you started having visions of a different future. The first problem I found when you robbed me of my choice was clicking on the tree matches button...Nothing happened. Several times I tried,on different relatives.It would say such and such a number of matches..I'd click on the link,it'd click and........nothing.The only way to get around it was to open a new window with the home page and enter the relative's details to get to the matches page.I am now in the process of trying to copy (by hand) all the details I have uploaded after recent years to take my business elsewhere.
Please note, having something visually pleasing (to a 6 year old) that is all singing,all dancing isn't an improvement if it is out of tune and out of step!!! How about someone in the back office getting off their bum and coming to this blog to address this issue.
Regardng a comment above about insults not being helpful I'm just surprised you haven't had real insults.You are lucky you are dealing in the main (judging by the comments) with a more mature customer.
GENES REUNITED>>you had the best tree on the web and now you haven't. :-(
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by Brenda on 25 Jul 2012 16:20 :
I would love to comment on the new look tree, if someone would kindly tell me how to open it. I stayed with the old tree but now that has gone what now? All I get is a white screen with the blank clock face with the hand going round and the message, please wait, for how long? after 10 minutes I gave up, regards, Brenda
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by Norman on 25 Jul 2012 20:50 :
unbelievable how you could alienate so many of your trusted members by introducing a new tree in such a way as you have you should have taken a head-count as to how many members even wanted a new tree before you erased the old tree on reading members comments its quite plain to a blind man that they wanted the old tree left in place and should have been given the option "old tree or new" you have steamrollered members on to a tree they obviously dislike and the cost of this to GR will be dire as members in their droves will i fear defect & i will be one of them i have spent several nights trying to come to terms with this hated tree and have given up may i conclude by saying i dont know which blogs you are reading when you comment that the majority of members agree with the new tree i think thats a load of old codswallop
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by Judi79 on 26 Jul 2012 00:35 :
I have a father married to his daughter and cannot rectify this. How do you cancel a marriage? Help!! :-(
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by Judi79 on 26 Jul 2012 00:35 :
I have a father married to his daughter and cannot rectify this. How do you cancel a marriage? Help!! :-(
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by Claire on 26 Jul 2012 09:08 :
When I search for a relative on the new tree, the name comes up and when I click on it, it takes me back to the search page. I have been trying tfor days now but nothing is happening. Please bring back the old style tree, it was so easy to use If it doesn't get any better I will cancel my subscription as it is a waste of money. We need a petition to protest and bring back the old tree PLEASE!!!!!
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by Keith on 26 Jul 2012 09:54 :
I now find I cannot access my tree at all, bring back the old tree
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by Keith on 26 Jul 2012 09:56 :
The new tree is useless, I would sign a petition for Claire, If we don't get the old tree back we all should cancel our subscription
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by Francesca on 26 Jul 2012 10:53 :
It is heartbreaking to see our, once much loved, Genes Reunited committing commercial suicide. Do GR management not realise that they are killing the goose that lays the golden eggs. Any company that thinks it knows better than it's own customers what products they want is doomed to fail. When you have the best family tree format on the web it makes sense to let it evolve gradually rather than kill it off and start afresh with an untested, unreliable, faulty, time consuming, harder to use and basically ugly replacement. Will someone from GR please let us know if there is any possibility that our 'Old' tree could possibly make a comeback in the near future? A lot of customers need to make a decision soon about whether we new our subscriptions.
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by Sheila on 26 Jul 2012 14:54 :
I wholeheartedly agree with all of the above comments. The support team have helped me with individual problems but the fact remains the New tree is not as good as the Old tree. I hate the floating names, the slowness to process imput. Come on Genes Reunited - surely you must take notice of all your "customers" - surely you don't want to see us all deserting?
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by LizS on 26 Jul 2012 15:48 :
I too have had problems like Brenda with the clock face going round and round saying please wait. I can open the tree from the tabs at the top but on my pc I cannot add any relatives but I can now edit. I can add realtives using my husband's laptop and my son's desktop pc so it is just my pc that is the problem. :-\
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by eponymic on 26 Jul 2012 16:43 :
This post may get deleted.

this is the link to the older tree

http://www.genesreunited.co.za/tree/default.aspx

;-)
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by Deborah on 26 Jul 2012 17:10 :
Hi agree with everything that's been said the new tree isn't half as good, is it just me or have they now taken away the option of using the old tree. I haven't had the option when clicking on my tree for days. If thison i for one won't be renewing my subscription

:-(
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by Francesca on 26 Jul 2012 17:22 :
I don't know whether or not all the above comments represent a fair cross section of the views of Genes Reunited members as a whole but if they do I think you have a Public Relations debacle on your hands. You must have lost a staggering amount of goodwill from loyal members in the fiasco of recent days.
If there are any grown ups left at Genes Reunited, with an understanding of the big picture, perhaps one of them might care to step forward to issue a statement responding to the member's concerns expressed here and stating what you intend to do about them. Please!
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by Gillian on 26 Jul 2012 22:42 :
I really resent having paid my subscription recently and now discover that I have to relearn how to navigate my tree due to the new format! I won't be renewing next year - and in view of the comments listed here from people who feel as I do - I'm off to join Ancestry!
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by John William on 27 Jul 2012 07:02 :
Give me the old tree builder back, new new method does not work for me, it does not find me all my relations on request, I cannot work with it, it is total crap.
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by Sidney on 27 Jul 2012 11:02 :
Bring back the old tree. This new one just isn't up to it. Duplications are by far the the worst problem, and once you've got them you cant get rid .
After many years with GR I won't be renewing unless the old tree is brought back as at least an option.
Very disapointed, I thought it was about family history, it's more about looking clever and stuff the punters. :-(
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by Francesca on 27 Jul 2012 11:14 :
Dear Genes,
I think it's time we went our separate ways. At one time I truly loved you. Things were so simple then and you were so easy to get along with. I loved those happy days and nights we spent together and I'll always remember them with great affection. But now you've changed. I don't find you attractive any more and I simply can't get on with you no matter how hard I try. And believe me, I've tried! The magic has gone. I wish you well but this is the end. Thanks for the memories.
P.S. It was YOU it wasn't ME.
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by Martin on 27 Jul 2012 12:09 :
Dear GR,

In your Tree Update(14th July 2012 ) you announce the new version with it's "exciting new changes".

Nearly a fortnight has passed, and of the 94 comments received from members, only about two are positive.

This means 98% of members(who have taken the trouble to comment) are in favour of keeping the old system.

Now you've got your feedback do something with it please.

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by Pauline on 27 Jul 2012 13:41 :
I am in agreement with members who have taken the trouble to say "We do not like the new tree. It does not work well, doubles or trebles enteries, has people on the tree floating around even though they should be connected to a partner. I spent two hours trying to add 8 relatives to my tree, and have given up for the evening. Do not agree to the age comment about not being able or too old to get to grips with the new tree. The simple fact is THE NEW TREE DOES NOT WORK!!!!
Just for those that are interested, Stephen SG posted a link on 26/7. I tried it and it worked!!! Does that mean that the old tree is still with GU? Or are they trying to force this on us regardless of protest.
Come on GU, give us the option of the new tree or I shall be going somewhere else. Seeing as I have been a member for over 8 years you would have to ask yourself why?
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by Francesca on 28 Jul 2012 09:53 :
I don't know how many loyal members you think you'll be able to retain with this user-hostile joke of a 'New' tree format even if you manage to irradicate all of it's bugs. Or indeed how many new members you'll be able to attract with it once word gets out about mass defections. The amount of notice given to members about the withdrawal of our beloved old "classic" tree was an absolute disgrace. Perhaps you should get out the company dictionary and check out the meanings of these word combinations:- Customer & Care; Market & Research; and Crass & Stupidity.
I see this blog thread has now been well buried. I wonder why?
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by Nigel on 28 Jul 2012 12:07 :
Gosh, i didn't know so many people were unhappy with the new tree. I thought perhaps i was alone in wanting the old tree back. Right now i have a problem adding death dates and locations. I save info, it appears to work but when you come back its all missing. Finally, the Support team say there is a bug that they are looking at but in meantime i should put death data in Notes field! Been given no indication when this will be fixed...........very frustrating!
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by Deborah on 28 Jul 2012 16:31 :
Does GR ever read this blog or is it just here to pacify us ???? doesn't seem to be much response from them
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by JustJohn on 29 Jul 2012 19:10 :
Love the note from Francesca 27 July 11.14. I think I love Francesca

So witty, and she sums up the views of so many. I also have spent many nights in with GR (I refer to her as Gladys Rose). I was unsure of her at first, but have developed quite a love affair over the years.

Then along came her ugly sister Gert and I did try to be friendly with her. But she was difficult, never listened and kept losing things. But good old Gladys remained faithful, working alongside ugly Gert.

Then we were told last week that Gladys Rose had died because none of us could love her any more. But I still think she is great, and the ugly and clumsy sister Gert will never win me over.

If we all give Gladys a big kiss of life, perhaps our dear friend will recover.
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by Judith on 29 Jul 2012 21:35 :
N.B.

If it ain't broke don't fix it!

:-S
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by Judith on 29 Jul 2012 21:35 :
N.B.

If it ain't broke don't fix it!

:-S
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by Judith on 29 Jul 2012 21:35 :
N.B.

If it ain't broke don't fix it!

:-S
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by Judith on 29 Jul 2012 21:35 :
N.B.

If it ain't broke don't fix it!

:-S
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by Judi79 on 30 Jul 2012 01:10 :
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by Judi79 on 30 Jul 2012 01:10 :
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by Francesca on 30 Jul 2012 09:43 :
Deborah & Judi79: Yes, GR do definitely read these posts even if they don't respond to them! That's why it is no longer 'Post of the Day' on the Home Page. Naturally more members want to read about one member's query concerning a relative's occupation rather than what their fellow members think of their "Exciting" new tree. Wouldn't want too many members reading what's written here - it might frighten the horses. Especially since GR have just shot their 10 year old champion thoroughbred and have entered their stubborn, young, cross-eyed, three-legged, bug-infested, donkey in the race against Ancestry.
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by eponymic on 30 Jul 2012 10:39 :
http://www.genesreunited.co.uk/boards.page/board/announcements/thread/1304490

We also know that some of you are unable to see the link to view other trees as it is being obscured by the search box. The way to correct this is to press CTRL and the - (minus) sign on your keyboard. This will decrease the size of the text on your screen slightly and you should be able to see the link again.

Some days ago Tuesday, 24 July 2012 i pointed out to Estelle there was a simple way of displaying the dashboard link. Needless to say i ask that everyone should be informed, no surprise not a whisper. No mention on the any boards it almost as if they don’t want you to know.

The action that they propose reduces your resolution size by 25% which may or may not be suitable for your system since the reduction could be to small for you to read it.

My solution is none of this just CLICK with the mouse on the tree holder name this will bring up the dashboard or open up the diagram full screen mode to see the actual button. Although you may not be able to read the bottom part for this is missing or below the web page.
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by lammy on 30 Jul 2012 13:33 :
Keep it simple like the old tree and you will recruit more members which will help us all. Keep this format and you will loose the lot like some of your members have ARE YOU LISTENING!!!!!!!
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by DavidR on 30 Jul 2012 20:07 :
The search modules are now inconsistent - some use county as the search area (which can result in many pages of results), others use place keywords, which is much more manageable, albeit that there is a chance of missing an event in a neighbouring district.. There are benefits to both systems, but why not provide the option? (See www.lancashirebmd.org.uk, which is a much more user friendly search tool, and more easily tailored).
I become increasingly irritated that that print function does not work properly (using Windows 7, both 32-bit and 64-bit versions). A tree that only prints half of the people is not really helpful. I have also had some difficulties updating the tree in the 64-bit version.
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by James on 30 Jul 2012 20:57 :
Not fit for purpose, the new tree takes ages to load, the search facility does not work

have contacted GR and they say my browser needs to be updated.
It works fine for everything else

I for one won't be renewing my membership
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by Francesca on 31 Jul 2012 12:16 :
Many members, who've bothered to give you feedback, have undertaken several years of painstaking and costly research into their families and have built their trees with GR. We've entrusted GR to safeguard our trees. My confidence in your ability to do so has been badly shaken. I find this very stressful and worrying and I'm now scared to use the 'New' tree.
We are not all old fogeys with laughable computer skills and a natural aversion to change. Nor are we all smarty-pants IT geeks who delight in highlighting the, ever increasing, numbers of flaws in the 'New' tree.
Whoever we are, do we not merit a response?
If you are just waiting for these annoying minorities to jump ship and cancel their subscriptions so that the bulk of the members can start flooding this post with positive comments I think you may be disappointed. Is this the reason for your tactical silence? IS ANYBODY THERE???
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by JustJohn on 31 Jul 2012 23:45 :
Francesca wrote: "We are not all old fogeys with laughable computer skills and a natural aversion to change"

Is there any factual base to this assertion? I am proud to fall into that category, and suspect that a huge number of members would be proud also to be called "old fogeys who don't like change". It doesn't make you a bad person, neither does it make you a hopeless family historian. Isn't that the point? We have a simple tree which our uncomplicated and untechnical minds can understand just about. We don't want a whistles and bells complicated tree that we never have any hope of understanding. We don't want to see our blood pressure going off the scale

And many of us will walk, taking our wads of cash somewhere else.

Does anyone know what percentage of current members wanted this new tree? Does anyone know how many are happy with this new tree? If it is more than 5% of membership then they are remarkably silent during this furore. And we old fogeys with our laughable computer skills are pretty vocal.

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by JustJohn on 31 Jul 2012 23:45 :
Francesca wrote: "We are not all old fogeys with laughable computer skills and a natural aversion to change"

Is there any factual base to this assertion? I am proud to fall into that category, and suspect that a huge number of members would be proud also to be called "old fogeys who don't like change". It doesn't make you a bad person, neither does it make you a hopeless family historian. Isn't that the point? We have a simple tree which our uncomplicated and untechnical minds can understand just about. We don't want a whistles and bells complicated tree that we never have any hope of understanding. We don't want to see our blood pressure going off the scale

And many of us will walk, taking our wads of cash somewhere else.

Does anyone know what percentage of current members wanted this new tree? Does anyone know how many are happy with this new tree? If it is more than 5% of membership then they are remarkably silent during this furore. And we old fogeys with our laughable computer skills are pretty vocal.

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by Robert on 1 Aug 2012 06:54 :
No response=No renewal.
Bob
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by George James on 1 Aug 2012 17:31 :
Oh NO!!!!! don't believe it......stay away for a couple of days and what happens?????
Not only does our "old" tree not return, but another "new version" has hit the
screen which is hard on the eyes to start, plus its even worse then the other
"new layout" - when will it END......I'm an "old fogey" too (liked your comments
John - thanks) Regards
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by Francesca on 1 Aug 2012 18:26 :
I could have worded my post on 31st July a lot better. What I meant to say was it would be unwise for GR to dismiss it's feedback-providers as just a FEW disaffected Fogeys and Geeks. These almost universally negative reactions to the New tree must surely represent the views of a substantial chunk of the membership - no matter what their levels of IT skills.
I've got more than one foot in the Fogey camp myself. No offence intended and apologies if any was taken.
It's a real shame there wasn't a 'Membership Preference Survey' but I'd be surprised if GR hadn't monitored how many members were opting to use the Old and New formats while we still had both options. I doubt they'd be prepared to publish the results though. These figures would be a good indication of membership preferences. How about it GR ?
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by Catherine on 1 Aug 2012 19:19 :
James,
I have the same problem with the new tree (both versions of it). With the first new version I clicked on a link to a match, but could not access the list of matches.
With the latest version, it looked as though the links had been removed until I clicked on one of the box numbers and realised that the number refers to the total matches. A pop-up then tells you how many tree and records matches there are - only again, not to work! It is most annoying not to be able to see the details of the name matches.
Like many, I settled for GR because of the layout and ease of working on a family tree. It was so straight forward, in one step, to click into a name box which would immediately show that person's information for adding/editing etc, plus the number of tree and record matches - with direct links to view those matches – all at the same time. So clear and simple. Now, one has move all over the screen in order to do any of these.
I agree with those who find the screen too much of a glare. Even with my screen glasses it is harsh on the eyes.
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by James on 1 Aug 2012 20:05 :
Don't care for the white background but I could live with it, the updated version seems to work
unlike the previous one, but its still so very slow IE still hanging and not responding
GR tell me my browsers the problem believe they are recommending firefox, but I don't really want to change as IE works fine for everything else I want to do.

Yes the new version is better but not as good as the original, and nowhere good enough to make me want to stay.

Have about a month left of my subscription, and unless there is a vast improvement in that time
I'm off.

Jim
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by Francesca on 1 Aug 2012 20:21 :
P.S. What's the point of redecorating when your foundations are crumbling away ?
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by JustJohn on 1 Aug 2012 22:46 :
Is there a simple user friendly site for old fogeys like me with laughable computer skills? But with very much experience of family history, wickedly brilliant and incisive logic skills and a loving desire to help other old fogeys.

GR has pitched at those under 25 with above average computer skills and a belief that change makes for a better world. I hope they have a happy and long married life without the distraction of us old fogeys who actually know what we are doing.
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by Julie on 2 Aug 2012 17:54 :
What has happened to GR site? have not visited my tree for almost a year, thought I would spend some time today updating.
Instead of opening and looking at all the lovely pictues of my family, quickly finding my way to my grandfather, where I intended to start.
But no,I have been left with somthing that will take me an age to relearn how to use, and from all the blogs, a whole load of problems that wll never get resolved. Yes, unless things improve I will be looking to move to another site.
:-(
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by Michael on 2 Aug 2012 18:13 :
Amazed but certainly not surprised to see so many negative comments about the new tree. Thought it was only me having so many problems - relatives doubling up, can't get into other people's trees etc etc. Why change the old system that worked perfectly and was so easy to use and most people liked and enjoyed using?
Please re-instate the old tree asap and let us spend the time looking for our relatives rather than struggling with 'a supposedly improved tree'.
MICHAEL
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by John William on 3 Aug 2012 08:47 :
Email just sent to Genes ReUnited Support Team

Don't try and fix the mess you've created - just give me access to the old
tree I am assuming it updates a common database.

The new tree format is unworkable for me - it is dreadfullly too slow...give
me access to the old tree and I shall stay otherwise I will be leaving and
taking my details with me and recommend to all my contacts that they do the
same. I used to say I had access to more trees than the Forestry Commission,
soon you'll be seeing deforestation.. Genes ReUnited you have just got
yourself a hostile membership and you are not listening to this community or
those on your FaceBook page. Give us back access to the old tree format -
thats what we want

Looking forward to a positive response

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by Francesca on 3 Aug 2012 09:49 :
Genes Reunited members be warned! There's a bunch of crooks going around thieving treasured family trees. To add insult to injury they leave behind a calling card of a steaming pile of whitewashed manure plastered in cartoon faces.
Snowblind of Newcastle.
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by Elaine on 3 Aug 2012 13:23 :
Oh dear Genes Reunited what have you done? I have never felt the need to write and complain to you before. When the tree format was changed a few years ago I adjusted to it quite well. I am all for change, if it is needed, but what was wrong with the old tree format? When I started out on my family search over 8 years ago I chose a website I could understand and manoeuvre around easily.GR as the best! Please listen to your paying members. I have also had problems with 'duplicate relatives' and decided to delete them altogether and put my research on hold for a while. I have over 3,000 ancestors on my tree and realise it would be silly to move them to another site but like many others here, I will be reconsidering my membership at Genes Reunited when it is up for renewal. Logging on to the GR website and seeing the dazzling white page makes me want to turn it off immediately.
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by Francesca on 3 Aug 2012 14:09 :
Wow, I'm really impressed at the speed with which you responded to the "Positive" membership feedback (congratulating you for our migraines) on the lick of sparkly new paint applied to the ghastly 'New' tree on the 1st August. It only took one day of feedback on this Blog (one or two posts) and a few posts on the Boards before you were out of the blocks like a rat up a drainpipe. Team GB sprinters, take note!
One minor quibble I have is that there are almost three weeks worth of mutinous rumblings posted here, concerning the 'New' tree Vs 'Old' tree non-debate, which you seem to have overlooked. Could this valued membership feedback now be addressed too please? It is quite important to many of us. Thanks for listening.
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by on 3 Aug 2012 19:04 :
Sorry, but I don't like the new version at all. I think that you have been great at listening to customers feedback but you seem to have gone over board somewhat. Please change it back. :-S
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by Heather on 3 Aug 2012 22:20 :
I don't like the new tree either, please can you at least give us the option of working on the old format
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by Susan on 3 Aug 2012 22:43 :
Have just seen the 'new' new look tree, and, although I wouldn't have thought it possible, it's even worse! Now there is a boring white background, and the 'male' and 'female' symbols are just so childish! Well OK, the male ones could be worse, but the female ones, of the head with 'flick-ups' hairdo - please!!! Like a Playmobil' or 'Lego' character! Who on earth designed this??? Does GR imagine that the under tens are going to start tracing their family trees? I was pleased to find that the link that Stephen provided above actually took me back to the excellent 'old' tree- but now I find GR have removed it. Obviously they won't be reinstating it, as GR will have paid out for someone to redesign the tree, and they are going to ignore all our requests as they patronisingly think that 'they know best'. Such a shame. I haven't dared add anything to my tree since it changed, having read of other people's several problems. Looks like I'll have to make the Ancestry tree my main one after all, even though I find that annoyingly time-consuming, and will have to think hard about whether I keep up my GR subscription. I'm very disappointed.
Sue
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by John William on 4 Aug 2012 12:32 :
GrU respoonse 1

Thank you for taking the time to contact us and letting us know what you think of the new look Genes Reunited. I am sorry that you do not like the changes we have made.

The decision to redesign the site was taken based on member feedback and in order to make it fresh, clean and easier to use . We will be taking on board all feedback sent to us regarding the redesign, and reacting to it where necessary. This initial change is purely a redesign, we have not changed the functionality and you should be able to find all the features you normally use in their usual place. This is the first of many exciting changes we have planned over the next few months.

We hope you continue to enjoy using Genes Reunited and thank you for taking the time to contact us.

-------------------------------------------------------------------------------------------------
GrU response 2

Thanks you for getting back to us with your views.

I am afraid it is no longer possible to view the old tree format.

After a long period of testing and reacting to user feedback, we feel that the new family tree is now performing sufficiently enough for us to retire the old version of the tree.

We have been planning to retire the old tree for a while now. The old tree was built when Genes Reunited first launched in 2002 and since then the user base and technology available has changed dramatically. Supporting the old tree was restricting us from making further improvements that we have planned for the coming months. We intend to continue work on the new version of the tree, reacting to your feedback and introducing new features that will make the Genes Reunited family tree one of the best that is available.

If you are experiencing any problems with the new version of the tree please do not hesitate to contact us and we will do everything we can to rectify the problem as quickly as possible. You can also find help with the tree on our help pages - http://www.genesreunited.co.uk/help.page/faqs where there is a section with full details on how to use the tree. In the meantime, try out the new tree, look for the new features including the list view and full screen option, and keep sending us your feedback.

--------------------------------------------------------------------------------------

It looks like we are stuck with the crap new tree format


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by JustJohn on 5 Aug 2012 11:27 :
It is now becoming clear who are the 6 members who like the new tree format. They are the "silent majority" who are only just coming out of the woodwork and defending this rather contentious new tree layout.

Some of them are brilliant at IT and have asked for changes that none but IT buffs want. When the dust settles, I hope GR decide a two-level tree may be the way to keep as many of the rapidly departing in the fold whilst giving the more advanced technologists plenty of toys to play with.

Yes, the old tree is dead. But wouldn't it be very progressive and exciting for the Genes Team to launch a new simplified tree for very low level computer starters that looks remarkably like the old tree pre or post flock wallpaper days. Or will the high tech specialists have a moan as usual about any development that does not please them?
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by Francesca on 5 Aug 2012 11:58 :
It can't have escaped your notice that the New tree has received overwhelmingly negative, if not downright hostile, reviews and that there have been many howls of protest at the scrapping of the Old tree. You've made no 'Announcements' hinting at even the mildest membership dissatisfaction with the current situation.
Reading this Blog it is clear that many of your paying customers still believe that you will listen to what we are saying and will soon give us our Old tree back.
Some of us are still paying you subscriptions in the (forlorn ?) hope that this will happen. If there is no possibility that we can have our Old tree back it's about time we were told. It would be despicable of you to continue taking our money without clarifying the situation. Please don't treat your members with such contempt.
If you've made a definite decision to withdraw an excellent service (forever) and expect us to continue paying you for a sub-standard one can you at least be open and honest about it. Many of us are becoming increasingly angry with you.
We want clarity. CAN WE POSSIBLY HAVE OUR OLD TREE BACK, OR NOT ???
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by James on 5 Aug 2012 13:40 :
Well! able to open tree today and all the features work, but oh so very slowly, this is the first time i have been able to view my tree since the new version was introduced


However will GR tell us what we need to operate the tree successfully, I am using windows XP and IE 9 constantly getting performance alerts the tree is overloading the CPU and IE is not responding

This can't be right come on GR tell us the truth will the tree not operate on Xp what browser do we need.;

Not that I am prepared to update just to view a tree on GR as it works well enough for everything else I do,

At least have the decency to tell us what system we need to operate this abomination of a tree.
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by JustJohn on 5 Aug 2012 13:50 :
Francesca

OOoh!! You are so cross. Don't worry your pretty head so much. I am sure the nice people at Genes will notice how upset you are and try to pacify you.

I totally agree with you. I love reading your views, and as you know, I also love you. May we enjoy family history in the Brave New World which regrettably looks like it will exist outside Genes.

Bring the F for fun back into family history.
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by AGJB on 6 Aug 2012 07:20 :
This new tree is a classical example of putting a product onto the market ASAP regardless of the lack of quality control, apparently an artful dodge to let the paying users find the glitches for them instead of paying their staff to do it. Really nothing new here. Having said that this program is not a patch on the old one and most of us really don't like change do we!
I've logged many complaints re this new tree and I don't like it but I have to admit that since I've been compelled to use it I have found that some improvements have been made to it. Even so, I do not have a great deal of confidence in to to date and have obtained another program that I own and I run the two side by side and if for whatever reason I find I can no longer work with the GR product I will be able to opt out without losing all my data, which is comforting.
It's a pity that "progress" necessitates change but as has been quoted, "there is nothing as constant as change"! and I guess it's here to stay. Just make sure you have an out.
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by JustJohn on 6 Aug 2012 08:21 :
It is classic material for a business school business case. We used to study the launch of the Ford Edson in USA. Ford spent a fortune and I think they sold 6 cars - something like that, it was the biggest disaster in corporate history. Then there was De Lorean in Northern Ireland!

Even my old company, Tesco, had huge problems back in 1978 when rumours were rife that a weakened Tesco was about to receive a hostile takeover from Kwik Save (sic). From 1976-78, Tesco had made many potentially terminal mistakes which looked like sending the business into a rapid downward spiral. And I was one of the 20,000 staff at the time. It was Lord MacLaurin (of cricket fame) and David Malpas who took charge, made very crucial changes and pulled Tesco out of the mire.

Genes Reunited could be great material. Think I will start writing something up right now for the academic business schools. Hope GR can react like Tesco did ie total change in our customer focus, our management style and the way we supported our front line staff like cashiers with better scheduling, better conditions of work etc.
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by Francesca on 6 Aug 2012 10:53 :
Some hope, John!... My best guess is that the Genes Reunited management team all studied at the 'Sweeney Todd School of Customer Relations'.
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by Francesca on 6 Aug 2012 17:41 :
I'm having a recurring nightmare. I'm trapped in the lower decks of 'H.M.S. Genes' with my family of 12,000 and many hundreds of fellow 3rd Class passengers whose computer skills are as negligible as my own. We've heard that the Captain has charted an innovative new course and (with a mad look in his eyes) has locked himself in the bridge while the ship steams inexorably towards a giant iceberg amid some very jagged-looking rocks. No-one can waken the rum-soaked officers from their drunken stupors. Someone is asking a crew member for a step-by-step guide to safely evacuating his family and their possessions but the sailor just runs away, laughing hysterically, grabbing a life-belt as he goes. We hear of the 1st Class passengers' desperate scramble to get aboard a strange craft called a 'Gedcom' lifeboat until it is full to bursting but we can't make our way there and wouldn't recognise one even if we stumbled over it. Some passengers are whispering excitedly that the 'Gedcom' is holed below the waterline anyway and the life-rafts are all punctured (see earlier posts above).
A glimmer of hope is briefly ignited by stories of passengers, with admirable IT skills, who have been airlifted off and have secured berths on other vessels but, of course, we have no such hope.
There are tales of terrified 2nd Class passengers hurling themselves overboard into the icy waters, in huge numbers, after spotting the steamer 'S.S. Ancestry' on the horizon.
Then I look at my large family and my fellow 3rd Class passengers, as we all cling together in the gloom, and with a sinking feeling of desperation I realize that we are all doomed.
Then I wake up in a cold sweat and discover that it wasn't a dream after all.
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by JustJohn on 7 Aug 2012 09:38 :
But, dear little Francesca, is it not good to chat about your anxieties while we all drown?

I bought some lovely Welsh cakes yesterday and they had just the right quantity of currants in them..........gurgle, gurgle, gurgle.............................................................................................

Your patronising friend, Owain Glyndwr <3 <3
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by Julia on 7 Aug 2012 17:04 :
Oh dear. Sorry to add my moans and groans but don't our ancestors look weird with modern cartoon hairstyles....and what is the bit about searching other trees when you highlight one of these poor dead departed to see where they appear in other trees? - I have clicked and waited and nothing happens. :-(
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by Julia on 7 Aug 2012 17:07 :
And - while I am about it. I like the list and wondered if this list would be clever enough to allow you to click on a name and take you to the person on your tree, but no. :-(
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by Ian on 7 Aug 2012 22:02 :
Admit it...
The new tree is a disaster...slow and cumbersome.

Otherwise you will wreck GR.
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by Francesca on 8 Aug 2012 12:27 :
I take it that this GR 'Tree Updates Blog' is the correct forum for members to give their opinions and provide feedback to GR about the New tree format ???
By now it seems apparent to me (if not perhaps to GR management) that the New tree is hardly a big winner with the punters. I'm not the only one who loathes it. Most of us, it seems, would love to see the Old tree format brought back out of retirement and many of us have pleaded for this. Some members clearly believe that GR must be listening to their feedback will have to comply in the end.
I've read a few posts, here and on the 'General Chat' Boards which indicate that this will never happen. But I've yet to find any GR 'Announcement' to that effect.
Am I missing something - IS THE OLD TREE DEAD AND BURIED FOREVER ? Could someone from GR, or any sympathetic GR member, please point this poor bewildered soul in the right direction and tell me where I can find the official Genes Reunited memo which reads something like...
"Every member of the Genes Reunited management team has dutifully read all of the members' posts in the 'Tree Updates Blog' and after careful consideration of this important feedback [i.e. begging for the Old tree back and dissing the New tree viciously] we have switched-off the Old tree's life support system and it has been officially pronounced... 'as dead as a dodo'. There is absolutely no question that it we will ever resuscitate it. Thank you for your valued comments and don't forget to keep them coming. Your feedback is really important to us" ?
I really want to know where I stand so I can start making my escape plans, untick my Automatic Subscription Renewal box, and get on with my life.
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by eponymic on 8 Aug 2012 14:11 :
I am not in favor of the new format by any means however slow i beg to differ.
Mine go's like the clappers. With regard to the colour scheme the following came from Lisa today...

Currently there are no plans to amend the colour of the site, however, all feedback that members have written in regarding this issue has been passed to our developement team to take into account of for any further changes to the site.
Kind Regards, Lisa..... Genes Reunited Support Team

Although i use internet explorer in the main i have increasingly move to an alternate browser which seems to be more compatible and shows background
areas without glare. for those interested Maxthon 3

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by JustJohn on 9 Aug 2012 09:36 :
I think you are very sarcastic, Francesca :-( :-(

Will you please direct your comments to theteam@jeans as otherwise no one gives a fig for your opinion. If you write in correctly , they will respond accordingly because they really value opinions of their members.

This new layout has been site tested by 500,000 people (all of whom have degrees in computer science and know much much more than you do). So it really is a waste of time moaning and moaning on about this new layout. You will not get the old tree back - Genes have told you. So shut up, Francesca and all you moaners who want old tree back..

Yes!!! Want old tree back please ;-) PLEASE :-)
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by Francesca on 10 Aug 2012 11:02 :
I've just finished scouring the site for any indication that GR are aware that some members are displeased about losing the Old tree and are unhappy at their inability to confidently build their family trees on the New version.
Sadly, I found nothing. Is it just me or does anyone else find GR's inability to acknowledge that there may be a problem, apologize for the upset they've created, or inform us whether or not they will consider reintroducing the Old tree (by popular demand) rather exasperating ?
On the 14th July 2012 Genes Reunited announced, in a masterful public relations coup [sarcastic enough for you, John ?], that they were going to 'RETIRE' the old version of the tree and that it was to be 'REMOVED' later the same day.
I was really happy about having such a long notice period [there I go again, John].
This is not the same as saying they intended to kill off the Old tree forever and that it could never be brought back. There is a difference between being 'Retired and Removed' and being 'Stone Dead and Buried' for which many of us are very grateful. Remember Alex Ferguson - look at him now. So, no, I don't feel that GR have told us that we can't have our Old tree back yet. I know several members think they have. Please tell me where I can find the GR announcement.
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by JustJohn on 10 Aug 2012 20:53 :
Francesca, I loved the old tree too - but she is not coming back. Sad, but she has been used and abused too much.

Much better to have a virginal tree format that none of us can use. What a wheeze for the team to introduce all these bugs in it, so that even the most hardened fans of the new format have no idea who their father is any more.

Do you not think it will be much better to get away from all this building a tree and reuniting genes with genes and genes nonsense. I hope the team emphasise that the purpose of the site is friendly social networking. Then we will all be on common ground and we can avoid all this tedious research and entering our records on trees.

I hope you are not upset to be called sarcastic. I never meant to hurt you for a minute, sweetie. Was aiming for at least a day ;-)
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by JustJohn on 10 Aug 2012 21:22 :
I know what will be retired and removed unless jeans soon recognise they have a big problem and announce that they are aware and are addressing matters. Notice how many came on here in high indignation when they realised what had happened. Don't see many coming back to have another go and I rather doubt any of them are now happily banging in their relations in yellow on their Antarctic background.

It won't just be the old and faithful tree that will be retired and removed, unless they move their.........................ideas.

How clever of you to mention Alex Ferguson. I was thinking of her only yesterday. What a beautiful voice. When she was in the Three Degrees, Prince Charles was a big fan :-D Mal Kee am byth.
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by Kenneth on 11 Aug 2012 09:13 :
GR could appologise to all its dissatisfied subscribers by E-Mail. They are quick enough to inform us our subscription is due. But fellow searchers, don't hold your breath, I am opting out on my next subscription due date. I have another tree elsewhere, with a copy on my own computer. Just in case some computer guru made a hack of things. Like losing you ability to use your finances?!! Will the hierarcy at GR be getting a bonus?!!! :-P
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by JustJohn on 11 Aug 2012 11:50 :
Kenneth. Also we have been told that they will update us regularly via Announcements. Last one was 2nd Aug (9 days ago) to tell us they had had good comments but some issues (eg brightness) were being addressed.

Probably because they risked being sued for affecting people with migraines, epilepsy etc. That would certainly have caused a lot of grief and affected their bonuses.

I still have this innate belief that they can turn this round and keep most (if not all) on board. But each day I look at announcements, and each day I have been disappointed :-(

Think dear Francesca has left. I will miss her a lot, though I doubt Genes will care about her feelings. She is only one insignificant member - and there are thousands more who will replace her.
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by Francesca on 11 Aug 2012 13:42 :
I still live in hope that Genes Reunited management have not yet pressed the 'Delete' button on the 'Old' tree format's computer programming.
Maybe this is naively optimistic of me but I believe it may be their only salvation.
I have corresponded with a formerly satisfied ex-member who has been so incensed by GR's contempt for the membership that s/he relishes the prospect of watching the company's demise. I don't share this view because of all the wonderful members who either wish to remain faithful to GR or who lack the technical ability to extricate their family trees and build them elsewhere. They will be the victims as the company slowly implodes due to the sub-standard nature of the 'New' tree format. If people don't enjoy using the 'New' tree then they either won't use it or will grow to resent using it and leave.
Genes Reunited management may have chosen to ignore their loyal members and the New tree's hate-mail postbag but they must surely sit up and take notice of the steady haemorrhaging of their membership-base and income.
I certainly won't be nominating Genes Reunited for any 'Services to Genealogy Research' awards this year. I just hope they wake up soon.
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by JustJohn on 11 Aug 2012 14:29 :
We are constantly being told to write to Genes and give our views and keep pressing for a personal reply. And it has been suggested they never look at this sort of thread. Only "proper channels" will get a hearing and we are all breathing hot air into the wind.

Why? They started this thread. If I start a thread, and I am pretty busy too, I tend to check it occasionally and see what people think. I suspect that we would all do that. So why do they not appear to read their own threads or respond to criticism.

I will withdraw that if we get a clear announcement in next couple of days that they recognise problems exist. But, if not, I feel there is a duty to keep pressing for a personal reply to this thread. But so many seem to be looking for a way out from GR, that it may be too little, too late when they finally make an announcement that admits the new layout in rubbish, rubbish, rubbish (copywrite Ian)
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by Francesca on 11 Aug 2012 19:20 :
How on earth can we get any kind of response out of GR ? I've racked my brains.
I don't suppose there's enough of us left for a whip-round to charter a light aircraft, for a few days, to circle the Genes Reunited headquarters with a banner reading... "GIVE US BACK THE OLD TREE, YOU MUGS !!!".
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by JustJohn on 11 Aug 2012 19:47 :
Where is the HQ? I have put a banner in Welsh across the M4 near Splott. But only the local Welsh community newspaper (Baner ac Amserau Splott) has picked it up so far.

May be able to fund this light aircraft - have some savings, And a nice Nigerian lady has recently e-mailed me..... But how many days will it have to circle before they see the banner? How will they be able to read it at all if their windows have a strong rose tint

Have just noticed that MUGS is an anagram of UMSG

Mal Kee am byth. Belle Ami am byth :-D
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by JustJohn on 11 Aug 2012 21:25 :
Think HQ is Shaw- ditch. Perhaps best to wait for fly around til after closing ceremony. In meantime, Francesca, any chance of including your banner in closing ceremony?

On another thread, someone has noticed that a Web Designer has left the team of, I think, eleven. And they are advertising for a £65k "architect". So perhaps a more promising and realistic announcement might come next week.

But where has old Web Designer gone? Hope its not a wallpaper company
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by Francesca on 13 Aug 2012 10:07 :
There is still nothing on the GR Announcements board to acknowledge the membership's unfavourable reactions to the toxic 'New' tree format. Nor any utterances about whether or not they have either the capability or the will to consider bringing the 'Old' tree format back out of retirement (something which I understand they have done before - so maybe not yet wholly impossible ?). There is still no admission that GR are even aware of any problems at all. With their heads buried deep in the sand it seems GR management are unable to see the growing queues of disgruntled members at the Exit doors. I don't think that ignoring this problem will make it go away. So sad.
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by Peter on 13 Aug 2012 23:43 :
I have complained several times over the past couple of years, using the Feed Back facility, about the changes GR have made to the tree format, but these comments have obviousley fell on "deaf ears".

My latest feed back:-
WHAT A COMPLETE MESS. ARE YOU TRYING TO DESTROY THE SITE?

This time however, I have actually received a response, so it may at last be dawning on them that they may have a problem.

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by Francesca on 14 Aug 2012 01:22 :
Peter: Well done you. We've been banging our heads against a brick wall on this Blog for weeks without a peep back from Genes. To whom did you address your feedback and more importantly what was Genes' response ? Do tell us, please !!! Did you really receive a credible response from GR and an explanation for why are they destroying their website ?
Is it really an insurance scam ?
Did the Head of Public Relations do a Shergar ?
Is it an asset-stripping exercise by Brightsolid ?
Are the GR Executives racing against time to get the 'Insolvency' notices put up before Brightsolid can finalize a "review" of their current Pensions, Redundancy & Severance packages ?
Have they all been away on their holidays since the 19th July 2012?
Or is it something I haven't thought of yet ?
You would be doing us all a great service if you could enlighten us. It would be great if you could 'Copy & Paste' their reply and post it on this Blog ? Please !!! We're all a bit information-starved here. Cheers.
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by eponymic on 14 Aug 2012 16:16 :
I think that we are flogging a dead horse here.
It's about 6 days since last attempted to use the tree and well it does not seem to have improved any.
:-(
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by JustJohn on 14 Aug 2012 19:44 :
I also have not addded any relatives to my tree since the old tree was retired and rested (hopefully it will soon be known as Lazarus). I looked at the new tree when it first came out and tried to add a couple of relllies unsuccessfuly. Backed out when I realised I was married to my own father and we had 2 children - my auntie Polly and my great grandfather. Had to pull this reveal screen across to find anything out (bit like a reveal toilet on the train)

They do seem to have tested new tree out on people who are pretty puter savvy. Surely it should have been designed to meet the Lowest Common Denominator. Not the very thickest person, but someone just above my level. And one screen for one person should have been a fundamental design (KISS technique - Keep is Simple, Sailor)

I think the team has the same holidays as MPs. So they will be back in Sure-ditch in October. Till then we are all officially "generally happy" with the new layout, and so are all the opticians.
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by Michael on 14 Aug 2012 22:20 :
I think thateverything has been said, but one good thing is that the SAVE button is always visible.

Is it possible to marry cousins without having to create duplicates in the tree?
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by Francesca on 14 Aug 2012 23:36 :
Michael: see post by Sonya on 24 Jul 2012 at 00:56 above. She doesn't seem to think so. Sorry!
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by Peter on 14 Aug 2012 23:37 :
Their first response was asking for specific problems.
My main complaints were the small areas of the display, and the time it takes to load. Any problems beyond that I don't know of, because I have given up trying to use it.
I also suggested that they revert to the old tree forrmat, and cure the problem of not being able link people who are already on the tree.

Today I received the follwing response.
It looks as though they have finally accepted that there is a problem.

Dear Peter

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.


Kind Regards,


Lisa
Genes Reunited Support Team

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by JustJohn on 15 Aug 2012 01:17 :
I can understand this problem of first cousins. I always find it very difficult to display that in an ordinary handwritten tree, so it must be very difficult indeed for a programmer.

And marriages between first cousins seemed very common in 19th century. It was apparently against church law and civil law to marry your dead spouse's sibling (which happened quite often and sounds a good idea to us in 21st Century). But first cousins was legal and proper - I would even venture that is was encouraged when families had assets and land. I know Prince Albert would agree with me.

So I have never expected Genes to solve that problem (new or old tree) and I simply put a note to refer the reader to another part of my tree to see the family of one of the first cousins involved.

Intriguing letter from Lisa in support team - but not sure she is referring to what we are all referring to. :-S
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by Robert on 15 Aug 2012 06:44 :
Genes are in business to make money,they do not need the people who are leaving because there are double the number of new members to replace them.
Perhaps if they had a "Free Trial Period". No Chance.
That said,I am not renewing my Genes membership and have joined another organisation.It may be more expensive but I no longer get stressed or continually being asked for more credits.
With my new provider there seems to be no end to the information available and every "Dead End" I came to with Genes has now been done away with.
I am extremely happy with Genes for giving me the incentive to
move onwards and definitely upwards.
I am not an I.T.buff,I leave all that stuff to my great grandchildren.
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by Francesca on 15 Aug 2012 10:19 :
How is GR's recruitment drive, for new paying members, going by the way ?
They'd better get their skates on replacing the multitudes who are currently jumping overboard before their entire membership-base dwindles to a tiny rump of hardcore loyalists and prospective escapees currently shackled to GR by our technical inability to transfer our family trees, fully intact, to somewhere more welcoming and customer-responsive.
Thanks Peter: The 'problems' I was referring to in my post on 13th Aug. were not the problems of the 'New' tree format's host of bugs, health & safety hazards, and other faults (a couple of which they have acknowledged in their Announcements) but the bigger 'problem' of the membership's reactions to it - which they have not yet publicly recognized. In a nutshell 9 out of 10 tree-owners, who expressed a preference, prefer the 'Old' format to the 'New' one. Also I estimate that about 3 out of 10 would prefer to abandon their family history research altogether rather than use the 'New' tree. It is that bad. We are just waiting for GR to admit that having so many unhappy and angry members is a huge 'problem'. We are becoming extremely frustrated and incensed at being ignored by Genes. They have had our feedback but have not yet reacted to it in their Announcements.
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by Francesca on 15 Aug 2012 13:37 :
I can only liken the 'New' Genes Reunited tree format with the, post-meltdown, Chernobyl nuclear reactors. Great at depopulating large areas. Terrible for the families in the vicinity.
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by JustJohn on 15 Aug 2012 19:34 :
The new layout is affecting me medically. Am now passing bright solids. Doctor has given me Milk of Magnesia, and told me his surgery is heaving with family historians with migraines, sight problems, and many other complaints. Yes, I know. I must write to team@ jeans and provide a sample as proof the new layout is affecting me
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by Peter on 16 Aug 2012 01:53 :
Has anyone tried clicking on the "Meet the Team" button just below this comment box? They all look young and inexperienced to me.

Regarding the marrying of cousins, this is only a problem on GR.
Other sites cope with it OK. At least one will also allow same gender marriages.

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by Francesca on 16 Aug 2012 10:23 :
I've ticked my 'Auto Renew - Off' button. Just another raindrop in the flash-flood.
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by JustJohn on 16 Aug 2012 10:53 :
Yes, a lot are doing that. And how clever of you to find that button, Francesca.

Mine is due for "non auto renew" in Feb. I would like to renew, but will certainly give it very deep thought. It is only a few pounds and I would not have bothered to tick in normal circumstances. And a lot of us are ticking "Auto Renew -Off" according to various threads.

But Genes team never look at their bank account unless you write to them at theteam@jeans Like all of us independently wealthy members, they are not the slightest bit interested in the amount of expected income or cash flow. And Bright Solids (parent - well mother as no father is evident) appears to be very wealthy and has billions of members and couldn't care less about money (or customers) either.

Young ladies like Francesca are au fait with the computer generation. But I have just realised that I had my first decent computer (Vale top of range costing about £3,500) in about 1996 when I was 50 and it was worth about one pound (£1) wholesale 10 years later in 2006. By then, it was slow and just no fun.

My TOCA (Touring Cars) game improved dramatically over that 10 years, and yet was much simpler for me to operate as new versions became more fun and more exciting. Why have the Genes programmers decided that we want a more complicated layout. Surely we want more fun with LESS complications than 10 years ago - put that on the office wall in Sureditch. CUSTOMERS WANT MORE FUN WITH LESS COMPLICATIONS.

And we might even be happy to pay a bit more too. Even doubling the basic fee would not drive many away, I suspect.
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by Francesca on 17 Aug 2012 10:33 :
On one of the 'General Chat' threads I found this GR reply to a member who recently asked GR if s/he could still use her/his Old tree:
"We’ve now permanently removed the old tree from Genes Reunited, so you can’t access it any more. We’ve developed, tested and tweaked the new tree with a huge amount of input and feedback from members and we hope that you’ll enjoy the new features."
So, one lucky [?] member has apparently wrung an admission from Genes that the beloved 'Old' tree is not just "Retired & Removed" but "Permanently Removed". It is a great shame they didn't put out an Announcement to that effect responding to the pleas of 97% of us whose feedback requested/demanded the 'Old' tree back. GR must be highly selective at choosing which feedback to read.
Over the last month I've gained a clear impression that the Genes Reunited management team are indeed a total bunch of 'Tweakers'. This confirms it.
I think that is my cue to get my coat. My tree and I will soon be off to sunnier climes. "So long, it's bin good to know ya!"
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by Francesca on 17 Aug 2012 12:05 :
P.S. Genes: if you are eventually forced, by economic realities, to de-retire the 'Old' tree format you've got our e-mail address.
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by JustJohn on 17 Aug 2012 15:24 :
They will not be back off their holidays till October. Then they will help you, Francesca. Calm down, dear.
Has anyone seen or heard of Phil Moir - who has "lead" in his job title. Last two announcements from him were 2nd Aug and 9th Aug. On 2nd we were told wonderful feedback, one or two issues to be resolved. On 9th were were told he had darkened our screens (significant that he is wearing sunglasses in his photo).

Both announcemenst would surely have been written before Genes finally removed the old tree, otherwise Phil would have acknowledged his revolting customers. He would have said "we have had some excellent feedback from a very intelligent few of the 500 members we involved in the testing, though very many who know nothing about anything and moan a lot have complained......"

I remain convinced that the whole team have taken a "parliamentary" break till October, so we have to wait a bit for them to acknowledge the 97% dissatisfaction level about the new tree.
Don't agree it is 97% - my figures say 93% unhappy with changes, 30% flippin angry.
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by JustJohn on 17 Aug 2012 21:53 :
I note that someone has suggested that tree building and traffic on the Community Boards has dropped. Apparently, GRU used to give some of these statistics but have now stopped.

There do seem a steady trickle of new people posting that they don't like new layout and the same people tell them that they will like it and give them useful info to overcome the difficulties they are having.

But something will have to be done before many leave. Francesca, are you still there? (can hear the wind shrieking through an empty house up on the moors)
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by JustJohn on 19 Aug 2012 09:41 :
At last a further announcemnet from Genes. From Phil Moir

"Darker grey header, profile on post compressed. We have applied some minor adjustments today. These include, making the grey panel header slightly darker, and applying a border at the bottom to highlight the change. Also on the boards, we have compressed the profile details. When you hover over the image, the details will appear and you can click on the send message button. The reason for this change is to compress the post section on the thread view, and reduce the unnecessary white space. You should refresh your cache to ensure all the changes to effect.

Researching:
I am the lead developer for the Genes Reunited team"

Sounds like they are really on the case. That was as recent as 9th August, so they are clearly responding to all the criticism in this thread and beyond. I must refresh my cache. Do I have to move it from Barclays or just move it to another account?

John (I am the tail of the dog Phil is leading)

ps if he clicks his little button to return to old tree format (one simple click, Phil - a small leap etc, I will wag my tail greatly :-)
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by Marina on 20 Aug 2012 14:42 :
I really hate this new tree format!
The old tree was so simple to use and gave me many hours of enjoyment but the new version is nothing but stress.
I have experienced many of the problems of other users but find it particularly frustrating that I cannot access other trees because the list stops midway through the"A"s and cannot be moved any further.
The old system and colouring was so much better!!!!
Please Genes,give us the option of the old tree or I fear many loyal customers will desert the site because researching is no longer enjoyable but very stressful
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by Allen on 20 Aug 2012 18:04 :
I am wanting out of GENES REUNITED have never come across a system so wacky, it does not work, freezes up, I can not add photos, or even export Gedcoms files. I have never been so frustrated, GIVE US BACK THE OLD TREE!!!!!!!!!!!!!!!!!!!!!
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by Robert on 22 Aug 2012 06:32 :
People who are considering moving to another provider should be aware of the fact that GENES REUNITED and FIND MY PAST are parts of the same company..

You have been warned.

Bob
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by JustJohn on 22 Aug 2012 09:33 :
I suppose if no company can provide a tree that is easy to use and meets our needs, we may have to go back to what we were all doing before computers. Just having a small tree in various folders.

Shame, as I think the idea of building your tree, having matches with others and writing to them and discussing things is a brilliant and simple idea.

Most of us are free or basic members, and presumably fresh income needs to be generated. This could be achieved if significant members went to a higher mambership grade. And we would - if the databases were unique and useful. Just needs some lateral thinking about what might be useful and new.

I cannot see this new layout (even with significant tinkering and testing) ever being fit for purpose. It was like a Ford Focus basic. I would have liked a Ford Focus Ghia - still familiar but nicer. We seem to have a De Lorean for some reason.
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by Francesca on 22 Aug 2012 15:53 :
Genes Reunited have now acknowledged that they have been reading the members' feedback about the New Tree. Please see their post on the Suggestions Board thread 'Put it to us the members!' on 21 Aug 2012 at 15:57.
Here's a choice extract:

"... in the main the feedback has been really positive. But it is really important that we know what you think. "

No, seriously, this is genuine, honest!
I suggest you read the whole thing in case I'm accused of quoting them out of context. I also suggest that people might first wish to read all of the members' feedback above and then prepare yourselves for some heavy duty incredulity. Unbelievable!
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by Robert on 22 Aug 2012 22:00 :
I contacted you a few months back to state that I considered your new tree version to be awful. You say that you are listening comments and making corresponding improvements but the one comment which comes up most is just being ignored. Here it is again. WE HATE THE NEW TREE AND WANT THE OLD ONE BACK. The old one was a pleasure to use and caused me no frustation what-so-ever. The new one drives me mad so I try not to use it, just use the B.M.& D and census search sections of your website.
I've just tried to look at my tree. Although you've the rotten sliding panel thing smaller, once it's been pulled out & pushed back, the space it was taking up does not revert to tree space and the 'tree area' is only about 1/4 of my screen area, USELESS. This is just one of my many 'new tree' complaints. Goodbye
Robt Milton
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by Robert on 23 Aug 2012 07:55 :
THE OLD TREE NO LONGER EXISTS,so either live with the new one or move.

Bob.
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by JustJohn on 23 Aug 2012 09:21 :
Bob, I reckon old tree could be returned to us as the touch of a button. But we are taking your advice. We are moving. Genes (and you) either have to shape up to customer demand or we all ship out.

If you are last one on ship, Bob, would you mind switching off the light. :-D
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by David on 23 Aug 2012 12:41 :
;-)keep making it better then you will be one of the best go for gold
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by David on 23 Aug 2012 12:41 :
;-)keep making it better then you will be one of the best go for gold
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by Derek on 23 Aug 2012 20:34 :
Since the new format for trees ,etc has been introduced, I have been unable to access any information on my tree or a contact's tree, Has anyone else had this problem?.Do not know how to get help on this, but would be grateful for assistance. Derek
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by Robert on 23 Aug 2012 20:41 :
John.

I jumped ship weeks ago.

Bob
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by JustJohn on 23 Aug 2012 20:59 :
Can you source me a lifeboat, Bob. Think I will finally jump in Feb when subs expire.

So I might have to switch light off :-S :-(
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by Robert on 24 Aug 2012 07:04 :
John,

Hold on to Genes until Feb raid the Piggy Bank now and join "A".

I was fortunate in running both Genes and "A" together from the begining so no transferring needed. It may be different in your case and could be time consuming,but believe me it will be time well spent.

Bob.
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by JustJohn on 24 Aug 2012 08:10 :
If A is the same as I think it is, that is what I already do. My sub of £145 or something is due now and I pay that with gay abandon - knowing I get fantastic value.

Liked having tree on Genes for all these years and writing regularly to matches. Kept looking each year to see if worth upping to more than Basic. But all searches look so samey and boring. Not worth it if you find nothing new.

It would never surprise me if members had databases privately that they would sell or give to Genes for not substantial amounts of money. If they were readily searchable and new info, many would subscribe for a year to check that info out.

I have one - Methodist history of Halifax with about 200 names on it (including founder of Sally Army (Booth) in his early days as a young Primitive Methodist minister. And there are old books with loads of names in them (particularly religious histories) lying around for small money in Hay on Wye.

I would happily give my data base away if it would help to keep Genes running.

Have noticed no message at all posted on Suggestions for 8 hours. That has never happened in 4 weeks I have followed threads. Traffic seems so much slower on all threads.

Genes!! Revert to old tree immediately and R&R (rest and relax) whoever programmed this new layout. PLEASSE!!!!!!
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by JustJohn on 24 Aug 2012 10:40 :
Hurray

At last, Genes have taken the initiative today (24th Aug). First move since 2nd Aug "good feedback" and 9th Aug ("made it darker")

On Suggestions Board. Three suggestions threads started by Genes, presumably to channel opinion and give a clearer idea what we ant.

Not sure if returning to old tree is an option for them. They say "no" but never say no or cannot.
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by JustJohn on 24 Aug 2012 22:06 :
Hardly anybody on this thread has yet contributed to the threads Estelle from Genes has posted on Community Board.

Hope you have not already lost interest and stopped trying to get Genes to listen.
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by Carol on 25 Aug 2012 10:16 :
I hate the new tree.
I have 2 ancestors on my tree that were House Painters.
I now find that I have many, many, many ancestors who are House Painters - men, women and children.
What's that all about.
Also, as I am getting a bit forgetful I am wondering what else GR have screwed up on my tree.
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by Carol on 25 Aug 2012 19:38 :
I was so 'pleased' to read all the comments about the new tree etc. - I actually thought I was feeling my age and not being very computer literate - my sons actually laugh when I send a text on my mobile. I really hate the new tree and can't seem to get the hang of anything anymore. Think I shall just admit defeat and will not renew membership when it runs out.

Carol
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by JustJohn on 25 Aug 2012 21:28 :
Better than me, Carol. If my boss texts me (rarely, thank goodness), I have to rush home and get my son to reply on my behalf. There was no telly in our house till I was 12 (in 1958). And, if I remember correctly, my computre back in 1958 only had 320MG of storage. What a difference 54 years makes.

But we all have our strengths. I am the greatest amateur genealogist subscribing to Genes. And also one of the humblest :-)
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by Sandra on 25 Aug 2012 22:46 :
I would love to make a comment about the new tree if I could only see it!!
I dont seem to be able to get into tree or view any others I should have access to.
I just get a message telling me Initialisation isnt complete O on page

I have used Genes since it began and it is now completely spoiled for me.

sandie
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by KenSE on 26 Aug 2012 14:20 :
You had a computer in 1958 John? My university had one which occupied a building and had 4096 words of storage.
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by JustJohn on 26 Aug 2012 14:52 :
What University was that, KenSE. Possibly Cambridge and not updated their computers since Uni was founded

I lived on the top of a hill called Bryn Euryn in North Wales in 1958 and I had just 320MG of storage. Jealous because all my friends in the valley below had laptops with greater memory. They were able to social network each other whilst collecting sticklebacks from the local pond (or ty bach to use the Welsh) ;-)
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by KenSE on 26 Aug 2012 19:53 :
Southampton, which was a fairly new University then. The computer was a Ferranti Pegasus. It had a lot of valves and required at least half an hour's maintenance when it was switched on in the morning.

What is a MG, is it a million gigabytes?
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by Eileen on 26 Aug 2012 19:54 :
Have been unable to visit Genes Reunited for a while - I am so dissappointed that I am unable to access the old tree version. I found the old version so easy to use and view. I find the 'view' now, like so many other sites that I chose not to use, confusing and not at all what I consider an improvement - in fact although I am aware of the skill involved developing the site I feel that it wasn't broken in the first place so why change it. Is there no way the old tree view can be accessed.
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by Eileen on 26 Aug 2012 19:54 :
Have been unable to visit Genes Reunited for a while - I am so dissappointed that I am unable to access the old tree version. I found the old version so easy to use and view. I find the 'view' now, like so many other sites that I chose not to use, confusing and not at all what I consider an improvement - in fact although I am aware of the skill involved developing the site I feel that it wasn't broken in the first place so why change it. Is there no way the old tree view can be accessed.
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by JustJohn on 26 Aug 2012 21:29 :
Sorry KenSE Am unable to reveal the source of pretty advanced computer hardware and software in Rhos on Sea back in 1958. Security gag, you understand. But Prince Madoc sailed from there to discover America centuries before Columbus - so I might have inadvertently given you a vital clue. ;-)
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by Lorraine on 28 Aug 2012 03:58 :
It's slow coming up and also viewing your own tree it takes some time to move it up, down, side to side i get bored of waiting for it so i shut down.
Also can't seem to view the other person's online tree which she's opened for me to view.

I know 'Genes' that you trying your best of updating etc... and tidying the glitches and so on but wouldn't of been better to stick with the old version, the new one dosen't really grab me.
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by Lorraine on 28 Aug 2012 04:17 :
Come on 'Genes' i been scrolling up the page and not once have i seen any replies from you or your team.

Another (maybe another Glitche/Bug) i know there are family memberts in the 1891, 1901 & 1911 England Census as i've been else where and searched, as on your ''GR'' one's don't show up any thing and tells me ''no person of that name'' and i paid ''''to view'''' mmmm that don't sound right does it.

lIf no-one or nothing is going to get sorted on this GR programme i might pull the plug and not (like many others) renew my membership.

arghhhhh!!!!!! right i''ve had my moan for the next few months, who's next, come people if you don't show your feelings or tell them about how you feel about this dreaded site they won't know. We all need to sock it to them.
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by KenSE on 28 Aug 2012 08:06 :
Lorraine, it sounds like you need to read and act on the suggestions in Porky_Pie's thread "Problems with the New Tree" which is on the Suggestions board.

I find navigating on the new tree much faster thanks to the drag and drop facility and the tree icon. Also the search function is much better because you don't have to clear out the boxes you don;t want to search on.

As for the missing census data that is probably due to transcription errors. You could ask on the Find Ancestors board as the helpers there are good at finding apparently missing records.
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by JustJohn on 28 Aug 2012 08:51 :
I suggested that the old tree was a bit like a Ford Cortina Mk 2. Stuck in 70's, but fairly easy to drive and starting to fall apart a bit.

We wanted a gleaming white Range Rover (copywrite another member). Easire to drive with lots of exciting new features. Yes, we would have had a moan about the seats not being comfortable enough, missing the oily smell of the old Cortina. But we would have mastered our new car eventually. PP and KenSE and Detective in minutes - me over several months of asking them pretty stupid questions.

What we have is a DeLorean, Still stuck firmly in a bygone age, probably quicker and more exciting than our Ford Cortina. But with so many design faults that it could be very dangerous. And it is not selling - like the DeLorean.

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by Martin on 29 Aug 2012 23:57 :
The tree is horrendous.

I hate the:
1. lack of colour scheme
2. the cartoon male and female images that look tacky and not in keeping with a professional slick look that we had before.
3. the way the boxes in the sliding panel are already filled out with the title of the boxe eg. occupation' written in occupation box - it makes it so much harder to scan the boxes and see/review what you have input today or on a previous occasion.
4. the way the photos appear without frames - it means all photos appear in the same shape of a box whether they fit best in that shape or not. For example horizontal photos automatically become smaller than they would have been on the old tree.
5. the sliding panel gets in the way of navigating the tree. Opening and closing it to move about the tree is also unsatisfactory, it was so much better at the bottom of the screen which is now just wasted space.
6. the fact that surnames in my tree are getting random capital letters in them that cannot be deleted. they appear to delete and when I next enter my tree they are back.
7. dates of birth and death don't appear when first added. It takes a few saves first.

If we can't have the old tree back 'as was' then design a new version one in a similar vein to the old one, it's not impossible.

We are the customers, we should be listened to not ignored. This issue isn't going to go away and you should know that by now.

Negative, negative, negative is all I see on the boards and the blog. Who are you designing a tree for? Yourselves? Its certainly not the customers from what I can see.
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by JustJohn on 30 Aug 2012 07:10 :
Those few who are committed to new site seem to have a lot of community posts. Which makes me wonder how the 5,000 were selected for using the new layout and how the trial actually worked.

I assume those who are using Community to help other members with computer problems are pretty computer savvy. Some of us have friends and family who know a bit about computers, help us and we don't need to plead for help on the Boards very often. On odd occasions in past when I cannot work something out, I have written tio Genes and have received a nice and helpful reply anyway.

I find it very difficult to accept that those with loads of Community postings have views superior to other less active members. Several times I have been chastised for criticising new layout and suggesting return to old tree and starting again from scratch to update site, if it is needed.

I sometimes feel this site has the same democratic credentials as Saudi Arabia. How about one person one vote? How about a respect agenda?
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by Mark on 30 Aug 2012 16:04 :
I am another subscriber who absolutely HATES this new tree. I live in a rural area with low bandwidth speeds. The previous tree was simpler. This new one is more sophisticated, supposedly, but it clearly is more demanding of bandwidth. As a result, whereas before I could navigate around my tree with speed and ease, the new one is incredibly slow.
I am VERY disappointed the old style tree has vanished and am already using this site far less than I did and am likely to cease using it altogether come subscription renewal.
What an unnecessary mistake!!!
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by LadyScozz on 30 Aug 2012 21:40 :
Can someone please tell me where to find the "positive feedback"?

I haven't seen any on this blog.

A few postings on the Boards, but most people seem to dislike the new tree.

Shame on GR for ignoring what seems to be the majority of members.

I used to get several contact messages every day. I haven't had one for weeks.
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by Francesca on 31 Aug 2012 09:56 :
Scozz: the unusual reports of sightings of ... "really positive feedback" came from Genes Reunited themselves. See my post on 22 Aug 2012 15:53 above:
'Genes Reunited have now acknowledged that they have been reading the members' feedback about the New Tree. Please see their post on the Suggestions Board thread 'Put it to us the members!' on 21 Aug 2012 at 15:57.
Here's a choice extract:

"... in the main the feedback has been really positive. But it is really important that we know what you think. "

I suggest you read the whole thing in case I'm accused of quoting them out of context...'
It seems strange to me that they chose a rather obscure Suggestions Board thread to respond to the membership's feedback about the New Tree. I think that this official Genes Reunited 'Tree Updates Blog' would have been the most appropriate forum in which to place this post. Admittedly it would have looked rather incongruous here and their rose-tinted analysis (or 'spin') of the members' feedback would seem spectacularly inaccurate amid this sea of discontent.
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by eponymic on 31 Aug 2012 12:16 :
To add, to the woo's , It seems the sit is unstable yet again.
Not only can i not send information without it wanting me to resign in.
It does not know recognize my sign in details, not that it has changed.
What with having to go throw the ritual F5 etc, which is a nuisance which other sites don't encounter. The program appears to become corrupt.

Is it me ! for other sites do maintenance on there data bases.

:-( :-( :-( :-|
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by JustJohn on 31 Aug 2012 22:38 :
Since this blog was started by Genes and their announcements on 2nd Aug and 9th Aug that feedback was good and that they were adjusting the brightness, we have been eagerly awaiting an announcement that confirms they are receiving poor feedback about the new layout and what they plan to do about it.

At last!!! A major Announcement has been made on 28th August 2012. Here it is:

"Have you uncovered an interesting story when using our Military records? Do you have a war hero in your family tree? If you’re happy to share your story with the media please email us at: press@genesreunited.co.uk"

Thank goodness they are on the ball. Perhaps even more revelations next week ;-)
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by Robert on 1 Sep 2012 06:33 :
John.
With so many people leaving for pastures new the next revelation will probably be an increase in subsciptions to make up the shortfall.

Now a moan,why does the Genes site freeze when I try to exit?Anybody else with this problem should use the Escape button.

Bob.
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by JustJohn on 1 Sep 2012 07:41 :
Bob. Make sure you find the Save button and press it each time you cough :-D :-D

And suspect a lot of members have already pressed the Escape button ;-) Perhaps more permanently.

Look foward to another Announcement next week that follows on from the encouraging Announcement last week. "Using Miltary Records" clearly means "we will immediately ditch new layout" in code. Will PP finally be made CEO, as we lobbyists are pushing for.

Am writing this from my padded cell - hope it makes sense :-D :-D Narrow gap between madness and genius
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by Sylvia on 2 Sep 2012 17:14 :
I'm loving the above comments from John, Francesca, Robert and all. I've spent a good hour laughing out loud but I fear that the old tree view will never be returned. I'm trasferring all my info to a card index file, one card per relation. Later I can draw up a tree on wallpaper, similar to what has been snatched away. It should be fun. I don't have that many 'finds' but GrU have kindly helped by making my grandfather 2 different people and triumphantly announcing that a relative has been found that might be mine. Well, yes. I can confirm that she's my daughter and was on my tree as such!
It's interesting to read that GenesReUnited are the same company as Find My Past. I hope they don't mess about with their procedures. I think I dismissed their tree option as it went the 'wrong' way.
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by JustJohn on 2 Sep 2012 18:06 :
Oh Sylvia :-D :-D :-D

Have done the same. I have actually got 2 children, but a third one appeared on my tree. I don't know him, but he was born 1898 and died 1954 (when I was 8).

Anyway, that decided me to put my tree esewhere. So I bought a huge magnetic board and put all the names on small magnets and the tree covers most of the wall of my study and it looked very impressive (and easy to change if my father is not really my father). Unfortunately, I have 3 kittens who got into my study last night and caused havoc. Now I have 17 children - most older than me. And my wife is the late Princess Andrew of Greece. :-S :-S
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by on 4 Sep 2012 23:32 :
By Eileen 4 Sep 2012
I am finding the new tree very hard to use and can't find most of my records. I am very disappointed, and wish I had never joined Genes. The site keeps freezing and I have to keep going in and out of the site. I am sorry I put so much information on the site now, as it is all useless to me. I barely use this site now, and I am not sure I want to continue with it when my account is due for renewal.
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by JustJohn on 5 Sep 2012 08:29 :
There are huge trees on Genes. Many of them have been complied by people who are not very good with computers but found the tree and site so user-friendly until 6 weeks ago with this new and exciting launch.

I have stopped adding anyone to my tree. Quite a few others have - one with 28,000 on the tree. I have 23,000 (all put on and checked by myself)

A few have said they have enjoyed the new tree and have put relatives on. But usually that is about four relatives and it has not been easy for them.

I must have put an average of 3,000 a year (250 a month) on the old tree over last 8 years. Has anybody put a significant number of new rellies on this new tree. Anybody more than 20 in last 6 weeks, for example?
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by JustJohn on 5 Sep 2012 10:09 :
Decided after I wrote last post that I would "retire" from family history for at least a year. Not able (or want) to use new tree and my appetite for research has gone. Hopefully it will recover in a year's time.

Will remain a basic member of Genes, but have cancelled all my other subs this morning (and freed up about £10 per week of extra spending power :-D :-D)

Best of luck, whether you are postive, negative or unsure about these "new and exciting" changes
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by LadyScozz on 5 Sep 2012 12:00 :
hmmmmm

is there a way of posting that lets people know I'm being flippant??

My comment about "positive feedback" was NOT serious!

I've seen very little positive comment, thought maybe there were hundreds of posts hidden somewhere lolololololol (lots of laughing, so you'll know I'm joking!)

I've added names to MY OWN tree in the last few weeks, but only a couple to the GR tree, it's too fiddly.

I thought things were looking up, because I got a contact message! whooohoooo!! Then I read it........ somebody asking if my "Joe Bloggs" born in Edinburgh could possibly be her "Joe Bloggs" born in Derby. I wonder if people think?
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by Frances on 6 Sep 2012 01:17 :
I have only just returned to GR and absolutely HATE IT! What on earth has happened to my tree. I can't click my way round it anymore. It takes me forever to. find anyone and I don't know where their details are. Furthermore I'm still trying to find the "positive feedback" that GR say they've had. If it's going to stay like this I'll be cancelling my subscription.
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by JustJohn on 10 Sep 2012 08:46 :
Was hoping for a new Announcement or some news after the Newcastle genealogy fair on Saturday 8 Sept. I there going to be any official response to what we think on this blog about the new and exciting developments? :-S

Or did any members manage to get to Newcastle and have a coffee with the team? Any feedback?
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by KenSE on 10 Sep 2012 09:42 :
Be patient John, if they had to work Saturday they've probably got today off in lieu. If not they have barely had time to get to their desks.
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by Roger on 10 Sep 2012 16:43 :
My wife and I have been having terrible problems with GrU ever since they started "improving" things. With this latest whiz-prang idea we have to wait thirty seconds before any entry shows on the site. The new tree is awful. Many an e-mail to them has resulted in an answer, it would seem, by a two year old . My wife has about 12,000 on her tree and feels the last twelve years has now been a waste of time as far as GrU is concerned. In fact they don't seem the least bit bothered by the problems they have created.
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by KenSE on 11 Sep 2012 08:28 :
I have been looking at a large tree that I have access to and can now see why some members are complaining so strongly about the new tree.

The tree has about 17,000 names and sometimes loads in about half a minute, which is acceptable, however I have measured it as taking four minutes with the progress bars sticking for long periods during the download.

I have noted this on the Tree Suggestions thread on the message board.

Hopefully they can find some way to speed up the download of large trees.
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by JustJohn on 11 Sep 2012 10:02 :
KenSE Everything was so quick and easy with old tree. Each relative on one page. Loaded almost instantly every day. Don't know who was complaining old tree was not fit for purpose, but doubt it was any of us with large trees. We were just getting on with things and writing to contacts, checking things out on various free and subscription databases.

This was the best tree for me. You can do clever things on other trees, but some of us like to keep things simple. It would have been much more profitable to make the searches easy to search, accurate and attractive. If people upgraded to Diamond, they could advertise all over the site without too many complaints from us. Thus extra income and a very profitable future.

Still no announcement since 2nd Aug. Don't think many will be as patient as Genes think we should be. I note the helpers are less in evidence now, and you experienced and dedicated helpers are demanding Genes staff come out of the closet also.

A strong management team would have abandoned the change to the new layout in July, would have agreed a strategy with Bright Solid and would have put out an apology and a plan of action to the membership before end of July when it was already evident people were still choosing to use old tree option and were not interested in reveals, browsers, compatibility, snow blindness etc etc.
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by KenSE on 11 Sep 2012 10:43 :
Estelle has now responded on the tree suggestions thread.
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by JustJohn on 11 Sep 2012 10:58 :
All we know is that Estelle has been on holiday for 2 weeks, that Phil Moir is still there and that no one other than Estelle wants to talk to customers. And Phil only wants us to twiddle with his new creation until it works. A sort of massive and prolonged beta test.

And they are sitting down as a team and looking at our suggestions. Well, even us old people live in a world that moves a lot more quickly than that. Far too little, far too late. And still the official line is that "there has been positive feedback...." Well, from Joan in Budleigh Salterton and Phil in Shoreditch perhaps.
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by Joanna on 14 Sep 2012 11:47 :
I HATE the new tree and it is much harder to use. I have tried and tried to like it but can't.
Perhaps they should have a referendum for and against to see if their wage payers like it or not!
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by Margaret on 15 Sep 2012 17:16 :
I have just returned to my tree after a few weeks off, my platinum subscription duly renewed (and £7.96 taken from my bank account for what I have no idea!!!!)
well what a let down! a lot of my family had mov ed around in my absence, my husband is now married to my 3 x great grandfather, and many others have been duplicated and cannot be deleted.
I do not like this new tree, please bring back the old one.
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by JustJohn on 15 Sep 2012 19:31 :
Margaret That £7.96 seems to be what they are charging for basic members at moment. Are you sure you are still Platinum?

Joanna A thread was started on Chat as soon as this hit the fan entitled New Tree vs Old Tree. Loads of helpful hints to Genes on that thread. But still no acceptance they have mad a serious mistake since their positive spin that started this blog.
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by Margaret on 16 Sep 2012 10:57 :
I thought thats what it could have been John, it was paid out a week after my platinum subs. I'll wait and see if it happens again, if it does then thats me cancelling.
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by JustJohn on 18 Sep 2012 09:46 :
New bit of information today. A programmer has replied to a member saying that the old tree has been erased. Did not say "permanently erased" but it is a change in language from "retired" which was why many had hopes it had not permanently gone. Retired people can return to work if more useful than new starters, but if the tree is in a Lazurus situation.......

So it may not be an option in Genes armoury to bring back the old tree whilst they sort this mess out and give us a tree that we want and can use easily.
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by Sandra on 18 Sep 2012 19:19 :
I can not master using this tree. It is frustatingly slow and difficult to use and I wonder if I am doing something wrong. I found the old tree very easy to use. Can anyone help?
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by Doreen on 19 Sep 2012 13:59 :
We are bashing our heads against a brick wall. And that brick wall is made up of those who run genesreunited. Each time a new Company takes over, there is a further deterioration in the operation of the site. Every time I contact them they promise that my comments will be passed on. Unfortunately, I am convinced there is no Fixer capable of developing or re-developing this site. I too suggest that if it ain't broke don't fix it. We can't all be wrong. Genesreunited is heading for a melt-down.

I cannot access trees opened for me because an error message no. 401 is shown. Each time I complain they fix just that one instance and so I have to write yet again when the problem occurs again. - Two complaints within a few hours this time.

When I attempt to use the "Compose Message" facility and insert the name of the recipient, a message comes up talling me that it must be someone with whom I am already corresponding. Of course I am, I'm not daft. They don't seem able to fix this either.

Dene

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by KenSE on 21 Sep 2012 16:05 :
I think you are reading too much into the difference between erased and retired, John. I don't believe there has ever been a realistic possibility of the old tree being reinstated after the official link was removed in July.

I am surprised they didn't remove the url for the old tree then. I hope using the unofficial link wasn't responsible for the tree errors some people have had.
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by Alan on 21 Sep 2012 16:09 :
You reallly screwed things up big style. last subsription I will be paying

Alan Smith
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by Alan on 21 Sep 2012 16:17 :
As far as I am concerned, you can take your NEW TREE and set FIRE to it.

it is sluggish , non responsive and downright crap.
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by JustJohn on 21 Sep 2012 22:40 :
I wish we knew what was going to happen. Someone has suggested tonight that parent company is for sale and that is why they cannot admit this new layout has been an almost complete c**k up and that they are losing members hand over fist.

The business proposition seem pretty simple to me. Loads of silver surfers with boodles of cash. Not many computer skills. Give them a simple site that lets them build a tree easily and simply, write to possible contacts and help each other, search for censuses, records and other bits of information to attach to their trees.

And to be able to publish on line or in hard copy your tree with accompanying notes and photos. And plenty of chat and activity for those who enjoy the club atmosphere. And to be mainly British, not American.

I would happily pay Diamond prices for that. What on earth do Genes think they will achieve down this dead end - with 2 million members who never bother to even look in.
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by JustJohn on 22 Sep 2012 18:17 :
Posted by Lead Programmer Phil Moir today at 4.12pm on a suggestions thread:

"me and my dev team have been working very hard to make the right improvements for all users of the site. If I explain it this way. If we were Ford Motor Cars and after designing the Model T and everyone liked it but we decided job done no more changes we would be out of business. Change is inevitable, and we have to try and work out what is right for members and what is right to stay competitive in the online genealogy business. Some members like the change some dont."
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by JustJohn on 25 Sep 2012 22:20 :
Airlock

Warwick building
Kensington village
Avonmore road
London
W14 8HQ
020 7071 1920

They claim to have designed this new site. One of successes claimed on their web page. Who are they?
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by KenSE on 26 Sep 2012 09:36 :
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by JustJohn on 27 Sep 2012 09:42 :
What a memory, Ken. 2008 thread? Bit worried about the threat to Airlock on that thread. I would have just locked the front door of Warwick Building and imprisoned them there. ;-)
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by KenSE on 27 Sep 2012 15:15 :
Not my memory John. I did a quick search for Airlock hoping to find a post that Rollo made recently but I think he must have deleted it. It did throw up a lot of threads from about 2008 though.
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by Peter on 27 Sep 2012 16:42 :
Interesting observations about Airlock.
If you look at the GR page, from theeir"Clients" page,, it is apparently talking about a new tree, as stated previously, but although the comments appear to be fairly recent, the page itself is dated 2011, and the images displayed are those of the "old tree" (unless my 75 year old memory is already playing tricks).
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by eponymic on 28 Sep 2012 22:59 :
There was once a young tree sapling looking forward to new branches with new shoots forging left and right, but little did it know the woodman had other ideas. As it stood alone one dark night it felt strange and noticed that it’s main trunk was missing. The little sapling was no more the woodsman had placed around it’s stump ornaments that resembled it’s former self but without meaning or worth.
The tree of life being lost in time for an imitation that was inferior for those who preferred the young sapling.


;-)
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by Robert on 29 Sep 2012 06:37 :
Well, now I really know why I'm leaving G.R. Roll on Demob,days to do.

Bob.
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by KenSE on 30 Sep 2012 10:48 :
Yes Peter, Airlock designed the old site, that was the point of my post above with examples of what members thought about it - migraines, epilepsy, not renewing subs etc.
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by JustJohn on 2 Oct 2012 08:47 :
For the first time in my life, I am suffering from bad headaches. I have been on Community Boards a lot and have just realised how glaring my screen actually is.

It is making me very bad tempered and tired. So have stopped doing tree and now will have to ration my contributions on Community too. Won't be a big loss, but will miss the daily cut and thrust.

Before the flock wallpaper, wasn't there a nice green background that never seemed to cause any vision problems. Could we not go back to that with any advertising or logos round sides?
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by KenSE on 10 Oct 2012 07:30 :
In case anyone is still looking at this blog and has given up on the new tree, please note that Genes have been updating the tree and there are many improvements, so it is worth giving it another go.

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by Francesca on 10 Oct 2012 11:48 :
Too little too late for me KenSe. My subscription expires in a couple of days time but after six happy years with Genes Reunited (until July 2012) I'm not renewing it. Any company that can be so dishonest and contemptuous of it's loyal customers' opinions as to describe the New Tree's huge hate-mail postbag as "Positive Feedback" is one that I want nothing more to do with. I'm a very disillusioned and dissatisfied customer - soon to be ex-customer like hundreds of others driven away by the horrible 'New' tree format. I really hope that Genes doesn't implode because of all the customers who feel like me and are taking our business elsewhere. Good luck to those of you who choose to remain and I hope you're all still here a year from now. It was fun while it lasted. Goodbye All!
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by JustJohn on 10 Oct 2012 21:33 :
Francesca You will still remain a member, won't you. A free member. I would hate to think that you were going out of my life forever.

Agree totally - far too little, far too late. Total disregard for customers. Lost a huge opportunity to develop search facility and not only keep paying customers but encourage them to upgrade to Diamond.
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by Francesca on 11 Oct 2012 13:35 :
John: Yes I'll become a free member and I won't be deleting my G.R. tree just yet. Hopefully G.R. will be able to develop a well-designed, usable, simple, and user-friendly tree format (that actually works) at some point in the future which might attract me back. It's not impossible - they managed it 10 years ago!
'Progress' is a strange thing isn't it ?
But from tomorrow I won't allow G.R. to put my family tree (12,800 - plus individuals) in their shop window any more and I'll not be giving access to any more members. After the way Genes have treated loyal members like us what do they expect ?
So long everyone and good luck !
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by Stuart on 14 Oct 2012 22:09 :
What is the point ? I have spent the last hour reading all the comments. No-one is listening at Genes. They have spent the money to make the changes and nothing is going to make them revert to the old tree system, that would be having to admit they were wrong and they are obviously not going to do that. I am also leaving after 4 years. Just too much trouble and it used to be fun. I very rarely commented on anything but did enjoy the banter and topics discussed over the years, but, as of my next subby date I am offski to my other site which thankfully I kept up to date.
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by Jean on 11 Nov 2012 01:57 :
stuart i agree. i will also leave the site after 6yrs subs. its a mess, i cant add other family members on to my tree. have wasted to much time and money. its past its sell date. comments i added onto my tree have been lost. tell me a better site please.
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by Jean on 11 Nov 2012 01:57 :
stuart i agree. i will also leave the site after 6yrs subs. its a mess, i cant add other family members on to my tree. have wasted to much time and money. its past its sell date. comments i added onto my tree have been lost. tell me a better site please.
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by Stephen on 20 Nov 2012 22:11 :
i'm coming up to 80 soon and iv'e had my annual blood test; my doctor says there is something wrong with my genes, I can't believe it I said you must be out of your tree, if you don't believe me he said just take a look at your ancestry .......................
.co.uk
stephen
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by Stephen on 20 Nov 2012 22:11 :
i'm coming up to 80 soon and iv'e had my annual blood test; my doctor says there is something wrong with my genes, I can't believe it I said you must be out of your tree, if you don't believe me he said just take a look at your ancestry .......................
.co.uk
stephen
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by JustJohn on 1 Dec 2012 16:31 :
Stephen. You naughty boy!!! Good job nobody at Genes ever reviews this blog :-D :-D

There is a genealogy site called "backofafagpacket.com" Lot more thought and expertise gone into that site layout than others (no names, no pack drill) ;-)
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by Robert on 18 Dec 2012 07:01 :
It's goodbye Genes and hello ANCESTRY,last day 20th Dec 2012. So as the sun sinks slowly in the west we bid farewell to all of you who tried to influence the moneymakers at Genes.I have decided that if you can't beat them join those that have left for pastures new.
Good Luck Bob.
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by Mary on 18 Dec 2012 17:37 :
:-( :-( :-( :-( :-( :-( :-(
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by bernard on 24 Dec 2012 00:29 :
What is going on,The sooner you revert back to the old site the better.
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by bernard on 24 Dec 2012 00:29 :
What is going on,The sooner you revert back to the old site the better.
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by pdh on 13 Jan 2013 02:52 :
After being absent for a while I've just renewed my membership for 6 months!!! No fool like an old fool, when it runs out I will absolutely NOT be renewing my membership again, ever! The site is total rubbish, it's taken steps back not forward! Was someone actually paid to write this ''new improved program''?? I suggest he, she or they need to go back to school ..... Ancestry gets my vote. Shame on you gr!!!
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by Kathleen on 28 Jan 2013 22:51 :
The problem with the new style tree is that it was not designed to be compatable with all types of browsers currently in use on various computers. This being the case people have had to alter the compatability settings on their computers and in some cases use a different type of browser to fit in with t he newly designed tree. I have a nasty suspicion that this was a mistake which was inadvertently built in in the hurry to get the new tree up and running.

I would also state that I find the design slower, more cumbersome and not as easy to use as the previous tree.

Simplification is the best way and although I have continued researching I have added very little to the new tree as it is basically unwieldy to use and not user friendly.
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by GeeJayDubya on 12 Feb 2013 23:13 :
When I use the 'add' box to add a child, I only get the 'enter the name of the person you are looking for' box. As I want to enter someone totally new, this is not the answer. What has gone wrong, and how do i solve it?
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by GeeJayDubya on 12 Feb 2013 23:13 :
When I use the 'add' box to add a child, I only get the 'enter the name of the person you are looking for' box. As I want to enter someone totally new, this is not the answer. What has gone wrong, and how do i solve it?
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by GeeJayDubya on 12 Feb 2013 23:13 :
When I use the 'add' box to add a child, I only get the 'enter the name of the person you are looking for' box. As I want to enter someone totally new, this is not the answer. What has gone wrong, and how do i solve it?
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by BA on 27 Feb 2013 09:52 :
This new design of tree should never have been released, it has too many bugs and was not ready to be released. You cannot even copy relatives from other trees anymore. Tech support know about all these bugs but no sign of when they will be fixed. Tech support need a thread to report progress on bug fixing so we at least know when to come back to using the GenesR site. No point using it at the moment since you cannot be sure any changes you make will actually remain in your tree. Very poor !!!! :-|
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by Laura on 23 Mar 2013 19:06 :
what happened to the the place were peoply were looking for some oneI loved lofrom laura oking to see who was looking for who from laura not happy
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by Laura on 23 Mar 2013 19:06 :
what happened to the the place were peoply were looking for some oneI loved lofrom laura oking to see who was looking for who from laura not happy
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by Laura on 23 Mar 2013 19:10 :
what happened to the the place were peoply were looking for some one I loved looking at it I found peoply on there I could not find any where els Laura
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by Kim on 15 Apr 2013 23:30 :
I have lost all my previous photos that I added to relatives and when I try to add a death date it wont save! hate this new tree old one was much better :-P
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by Julia on 30 Oct 2013 17:46 :
I am very frustrated with the new web site, I was able to use the old one so much better, and I am disinclined to bother with the new one. I have tried to download photos and cannot do so, and I do not have the time to mess around with this. I note that other people are having trouble also. Please remember that many of us who use this web site are older people and we need user friendly sites!
Julia Liddle