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Community Manager

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ProfilePosted byOptionsPost Date


GlitterBaby Report 2 May 2013 21:15

Waste of time having this thread if GR ignore it

New thread on Suggestions Board if anyone is interested


Flip Report 29 Apr 2013 20:19

Hey, another figure for the equation - I just got billed £11.96 for 6 months standard membership. And no, I had no prior notification my sub was about to be taken or at what price either.

So, if you stop your membership do you get a reduction to register again??

What exactly is the "full price" for standard membership - does anyone actually know, or is it a case of whatever the computer says on the day? What if, in the words of Little Brittain, the computer says NOOOOOOOOOOO ;-)


HeyJudeB4Beatles Report 29 Apr 2013 18:50

Dea, Jax...I don't mind paying £15.96 for 2 x six months - I think it is excellent value.

What I do mind is that some people pay £6 pounds for a whole year...some pay £7.98...WHY????

So on the basis that they aren't going to put everyone on the lower figure....they are going to lose a load of people who will object about going from £6 to £16!!!!



jax Report 29 Apr 2013 16:41

There have been two long running threads about this on General Chat and Genealogy Chat that were started in December....when a couple of people who had been a continuious members for 10 years were asked for £15.96 for a years membership...then the next person says they just paid £ just luck of the draw it seems

It seems everyone is going to be paying full price for the standard membership eventually...but the way it has been done is all wrong


Dea Report 29 Apr 2013 14:11

Hi Jude,

I would have to look up the details but I believe that when Brightsolid purchased GR some while back, it was written into the purchase agreement that they could not increase the membership fees for members current at that time!

I do agree though that it is unfair that you (and many others) should be paying far more than the rest of us for a 'standard membership'.

I will be interested to see how they go about solving this !

Dea x


HeyJudeB4Beatles Report 29 Apr 2013 12:22

Natasha you wrote.....Hi Jude & Eveie, We’re in the middle of a project to move everyone onto the same price package. I’ll keep you updated.

Well, my six month subscription was taken yesterday (with no 14 days advance notice in writing as your T&Cs promise) and it was £7.98 for six months.

On another thread someone has posted they paid £6 for twelve months.....

So what are GR going to do to bring equanimity to all - increase EVERYONE so they are paying £20.04 a year?


Community Advisor Report 18 Apr 2013 16:14

Hi GlitterBaby this isn’t the case. I have unstickied my threads on the new Community Manager role because they have been up for a week, and we wanted to make sure there was still plenty of space for more current discussions. You can still comment on these threads and I will be checking the boards and assisting members with their queries and questions. And if people still feel like this is current news and want to continue the discussion, this thread will stay at the top of the boards. You can also PM me any questions you have.



GlitterBaby Report 18 Apr 2013 13:20

Obviously want it too disappear down the boards before any more comments and questions get posted that the Team will not answer.


Cynthia Report 18 Apr 2013 13:17

Looks as though this thread has been 'unstickied'!! :-S


GlitterBaby Report 17 Apr 2013 12:38

Have you removed your thread on Find Living Relatives Board ?


Dea Report 16 Apr 2013 16:21

I am very sure you do Natasha but my general opinion, as stated above, remains the same.

I do hope you can prove me wrong and sincerely wish you well.

Good luck,

Dea x


Community Advisor Report 16 Apr 2013 16:08

Thank you for all the feedback everyone, it's really useful. I will look into your concerns.

Sorry you are disappointed Dea - but I certainly plan to bring around improvements to the Community Boards.


Dea Report 16 Apr 2013 09:22

Hi Natasha,

My first thought when I read your announcement was that, at last, GR seem to be doing something useful and I welcomed the idea of a Community Manager. However, on reflection, I am somewhat disappointed.

I consider the community boards and the members who provide help to others on there to be THE most important part of the site and GR's greatest asset. - There are many members who regularly give help and advice to those starting out on family history, thus GR retains those memberships and more people are encouraged to join.

There is so much skill, knowledge and expertise amongst our experienced members and they give it freely on here to 'your' members, at no cost or effort on your part, making this site the success you claim it to be. If this were to cease, the site would be 'dead in the water'.

Taking this into consideration, they have appointed you as Community Manager and I do sincerely wish you luck in your new role but, as you say in your post..... " I will be fitting this role around other work I have ", I wonder if GR is actually looking at this as a 'serious' position which could actually bring about any 'real' change or improvement ?

I believe that GR needs to have a serious re-assessment of it's priorities.

Dea x


MarieCeleste Report 16 Apr 2013 08:39

Hi Ron, I only pay £7.98 for 6 months too - but that's only for the very basic standard membership. If I want to view any records I'd have to buy credits.

Do you have platinum membership?


1066ronnie Report 15 Apr 2013 23:29

How come Hey Jude/Eveie only pay such a small amount and I pay £49.95 for six months, something wrong somewhere....
Good Luck in your new position


GlitterBaby Report 12 Apr 2013 13:54

Anything that can help with posts being sent for review would be a step in the right direction.

BUT surely the Team must be working on this already. If not why not. It must be treated as URGENT.

Agree with everything already said on this matter.


Cynthia Report 12 Apr 2013 09:08

Hello Natasha and welcome.

I certainly agree with the comments which have been raised above and would like to add my own thoughts.

As you wish to ensure that members get the most out of the Community boards and draw on the experience of the talented members, I would like to suggest that two areas are looked at.

1. Over the past few years, I have sent out over 30,000 advisory pm's to new members who have posted a message but not returned to see the help given them.

The majority of these new folk are grateful for the advice and admit that they hadn't a clue how the boards worked; were waiting for an email from GR or are rather elderly and unused to computers.

My decision to help in this way was based on the fact that some of the helpers were 'scolding' people or not returning to see their replies, and I felt this was unfair in many cases.

The Watched Threads facility doesn't seem to be being used by many, is very hit and miss and doesn't really serve the purpose.

2. Many, many new members who are looking for connections on this site are replying to very old posts and, again, not returning to see the advice given by helpful members.

I no longer contact new members who reply to old threads - as I use the site on a daily basis, it was taking up far too much of my time.

It is a great shame that so many new folk are missing out on information which could be vital to their research . Of course, if they read the guidelines before posting, that would be helpful but, unfortunately, we do not live in an ideal world.

If you wish to promote these boards, then ease of use for new folk is essential.


Edit. I will pm Eileen (above) who is obviously a new user. :-)


IanPJS Report 12 Apr 2013 07:11

Hi Eileen,

Welcome to GR. Firstly your question would get better results posted on the Finding Ancestors board under a new post with a heading say 'Hannah Kitching 1810, Notts.' or something similar as members probably may not read this particular post.

Secondly, Hannah Kitching baptised 12 March 1810 Mission, Notts., father Valentine Kitching and mother Ann.

Marriage to John Gray 1 December 1836 at Babworth, Notts.

These records I found on FamilySearch.




eileen Report 12 Apr 2013 06:33

Hi all, I live in Australia and I am having trouble finding early information re my GGGrandfather John Gray who was believed to have been born around 1810, maybe in Yorkshire. He married in Babworth Nottinghamshire sometime between 1833 to 1836 to Hannah Kitching of Misson Notts. Hannah's father was Valentine Kitching. He was a tailor in Misson. Her mother was Ann Brooks. John and Hannah emigrated to Australia in 1840 and settled in Victoria. With them on the records was a son William aged 7. Can anyone help me. Eileen


MarieCeleste Report 11 Apr 2013 23:08

Totally 100% agree with the above posts. There has just been a thread reported tonight when it was obviously a genuine mistake or even a glitch. One of Genes Reunited's selling points are the Community Boards and this silly behaviour is detracting from them.