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Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Site error messages

ProfilePosted byOptionsPost Date

Genes

Genes Advisor 14 Jun 2011 11:22

We are really sorry for the ongoing problems you are having accessing and using the site. The problem is that behind the scenes we have various programs that check for a response from the website. The check does some minor tasks, but if it doesn't get a response in a reasonable time (10 seconds or so), it assumes the site is unavailable and forces the site to show the "site down" page that some of you have been seeing. The aim is to stop the website freezing when you are using it, and to protect the servers from overloading with waiting requests. At the current time, because the servers are not responding to requests as we expect, it is displaying this more frequently. We have increased the time delay above 10 seconds, so that it is not displayed so easily. This best course of action is to hit your back button and try again after a short delay. This is a temporary suggestion whilst we are working on fixing the issue.