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Log in problems

ProfilePosted byOptionsPost Date

Genes

Genes Advisor 27 Mar 2012 08:56

We are sorry for the problems you had yesterday afternoon. Hopefully you have noticed that the site is now performing as it should again. We have identified the issue - As you know we are working on the Hot Match process, yesterday we were running a query to make the Hot Match email run and catch up with a lot of unsent emails, but it put a lot of stress on our database and made it run slowly. This then effected the load time of the site and meant that lots of you saw errors caused by time outs.

You can reduce the likelihood of timeouts by deleting old messages and removing old contacts you are no longer in contact with. Large numbers of messages, watched threads and contacts within your account will increase the time it takes the site to respond.

We are constantly working on improving site performance and I'm sorry that so many of you experienced errors today. Thank you again for reporting these issues and apologies for any inconvenience caused.

We will ask Phil to give you a more in-depth technical report about what we are doing to improve site performance when he is back, but he is currently on a well deserved and long overdue holiday.