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The new family tree - UPDATED

ProfilePosted byOptionsPost Date

Genes

Genes Advisor 24 Jul 2012 16:55

We are really sorry to hear that some of you are having problems with the new tree. We just wanted to update you all on a few things as we are all working really hard to make sure these things are fixed as quickly as possible.
Firstly we have found some bugs:
1). When adding names to your tree duplicates are being created.
2). When you search for names in trees you aren't always shown a name that you know is there.

These 2 bugs are being looked at by our tree team as a matter of urgency and we hope to have them fixed in the next few days.

We also know that some of you are unable to see the link to view other trees as it is being obscured by the search box. The way to correct this is to press CTRL and the - (minus) sign on your keyboard. This will decrease the size of the text on your screen slightly and you should be able to see the link again.

We are also aware that our members who use Windows Vista as an operating system are finding that the tree is quite slow for them. This is also something we will be looking into.

Again, we are really sorry if these problems are spoiling your enjoyment of the tree. We hope you'll bear with us while we get the bugs fixed.

Don't forget we have added a 'how to' blog here - http://www.genesreunited.co.uk/blog.page/genes-reunited-blog/archive/2012/7/14/tree-updates We have also got some exciting new features planned for the coming weeks.

The Genes Team.

UPDATE 27th July - our tree team have now fixed the bug that was causing duplicate names to be created. The fix for this will be released next week.