Genealogy Chat

Me too.
YIPPPPPEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE :-D

Thanks for letting me know BM, just looked and its uncovered for me too!! :-D

I can now see the infirmity column! :-D

no, not heard anything! and still not uncovered for me! :-(

Any News?

No change. Just tried to look and column still obscured.J

Joy, I e - mailed them that and my reply was what I posted above.

Alison, you could reply asking why some can be seen, and as they can all be seen in the 1911 site and in find my past, why not in genes reunited?
(before 4pm today being Friday).

email recieved 27th January 2012

Dear Alison
Thank you for taking the time to report this problem.
Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.
Your patience while we work to resolve this is much appreciated.

Kind Regards,
Genes Reunited Support Team

We apologise for the confusion this causes, we will be fullying revealing the infirmities columns within the next few days and that will reoslve this issue for you.


Kind Regards,

Genes Reunited Support Team

ok.....i have been patient for weeks now, and i didn't want to contact GR as from other peoples reply's they kept saying it was going to be fixed.
But i have now contacted them, and will keep doing so until it's sorted! will let you know if i get a reply.
My subscription here is up in March, but at the moment i won't be renewing!! :-(
Alison

I am pleased, Kathleen, that you received that refund.

When you view again - "Until 31 January 2012, you can view a 1911 census original image for 10 credits (previously 30) and a transcript for 5 credits (previously 10)." :-)

Just looked at my account and GR have refunded the 30 credits I used to view the image with no infirmity details - so I am glad I contacted them and pleased that they responded favourably.

I hope that you will write again: about the service and about being wrongly charged.

We dont pay for half a service do we? GR earn loads of money per year and along with it's sister companies they should have enough money to fix this problem within a few days not a few weeks.

Unbelievable and poor customer relations.

Find my past has
http://www.findmypast.co.uk/search/census/1911/person
"Special offer: view the 1911 census at vastly reduced prices! Until 31 January 2012, you can view a 1911 census original image for 10 credits (previously 30) and a transcript for 5 credits (previously 10)." and this is the case in the original 1911 census site, too; so that should be the charge surely in genes reunited.

And old and new images should reveal the infirmity column.

I had a message back from GR to say there is a technical query and it should be sorted from tomorrow. I was given 10 credits back for a transcribed image I had viewed but not the 30 credits for the original image - I have emailed GR again as I think I should have had the 30 credits refunded as the infirmity column was still blanked out. Now I will have to use more credits to view it again when the query is sorted - but how will I know if it is sorted until I use credits to view!!!!!

Thats a good idea Jillian!

If anybody wants me to look anything up and send them the images, just let me know, but it won't be till the morning now, so just leave details :-D

Alison.

Ditto. New images yes, old images no.

If anyone is desperate to see an image could we look up each others pages and check for entries?J

Same here alison, I can view new images but not old ones!