Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Electoral Rolls

Looking for living relatives?

Search our UK Electoral Rolls (2002-2013) and find your living relatives today.

Search Electoral Rolls

New electoral roll records

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Dont forget folks;1911 Restrictions Lifted.

Page 0 + 1 of 6

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. »
ProfilePosted byOptionsPost Date

JustDinosaurJill

JustDinosaurJill Report 31 Jan 2012 22:31

Me too.
YIPPPPPEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE :-D

*Alison*

*Alison* Report 31 Jan 2012 22:18

Thanks for letting me know BM, just looked and its uncovered for me too!! :-D

BM

BM Report 31 Jan 2012 20:37

I can now see the infirmity column! :-D

*Alison*

*Alison* Report 31 Jan 2012 14:01

no, not heard anything! and still not uncovered for me! :-(

BM

BM Report 30 Jan 2012 16:52

Any News?

JustDinosaurJill

JustDinosaurJill Report 28 Jan 2012 17:56

No change. Just tried to look and column still obscured.J

BM

BM Report 27 Jan 2012 16:21

Joy, I e - mailed them that and my reply was what I posted above.

Joy Kentish Maid

Joy Kentish Maid Report 27 Jan 2012 15:21

Alison, you could reply asking why some can be seen, and as they can all be seen in the 1911 site and in find my past, why not in genes reunited?
(before 4pm today being Friday).

*Alison*

*Alison* Report 27 Jan 2012 14:06

email recieved 27th January 2012

Dear Alison
Thank you for taking the time to report this problem.
Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.
Your patience while we work to resolve this is much appreciated.

Kind Regards,
Genes Reunited Support Team

BM

BM Report 26 Jan 2012 15:51

We apologise for the confusion this causes, we will be fullying revealing the infirmities columns within the next few days and that will reoslve this issue for you.


Kind Regards,

Genes Reunited Support Team

*Alison*

*Alison* Report 26 Jan 2012 13:43

ok.....i have been patient for weeks now, and i didn't want to contact GR as from other peoples reply's they kept saying it was going to be fixed.
But i have now contacted them, and will keep doing so until it's sorted! will let you know if i get a reply.
My subscription here is up in March, but at the moment i won't be renewing!! :-(
Alison

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 13:09

I am pleased, Kathleen, that you received that refund.

When you view again - "Until 31 January 2012, you can view a 1911 census original image for 10 credits (previously 30) and a transcript for 5 credits (previously 10)." :-)

Kathleen

Kathleen Report 26 Jan 2012 13:05

Just looked at my account and GR have refunded the 30 credits I used to view the image with no infirmity details - so I am glad I contacted them and pleased that they responded favourably.

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 08:59

I hope that you will write again: about the service and about being wrongly charged.

BM

BM Report 26 Jan 2012 07:22

We dont pay for half a service do we? GR earn loads of money per year and along with it's sister companies they should have enough money to fix this problem within a few days not a few weeks.

Joy Kentish Maid

Joy Kentish Maid Report 25 Jan 2012 23:00

Unbelievable and poor customer relations.

Find my past has
http://www.findmypast.co.uk/search/census/1911/person
"Special offer: view the 1911 census at vastly reduced prices! Until 31 January 2012, you can view a 1911 census original image for 10 credits (previously 30) and a transcript for 5 credits (previously 10)." and this is the case in the original 1911 census site, too; so that should be the charge surely in genes reunited.

And old and new images should reveal the infirmity column.

Kathleen

Kathleen Report 25 Jan 2012 22:27

I had a message back from GR to say there is a technical query and it should be sorted from tomorrow. I was given 10 credits back for a transcribed image I had viewed but not the 30 credits for the original image - I have emailed GR again as I think I should have had the 30 credits refunded as the infirmity column was still blanked out. Now I will have to use more credits to view it again when the query is sorted - but how will I know if it is sorted until I use credits to view!!!!!

*Alison*

*Alison* Report 25 Jan 2012 20:53

Thats a good idea Jillian!

If anybody wants me to look anything up and send them the images, just let me know, but it won't be till the morning now, so just leave details :-D

Alison.

JustDinosaurJill

JustDinosaurJill Report 25 Jan 2012 20:36

Ditto. New images yes, old images no.

If anyone is desperate to see an image could we look up each others pages and check for entries?J

BM

BM Report 25 Jan 2012 16:16

Same here alison, I can view new images but not old ones!