Genealogy Chat

Just an update, if some of your family members still are blanked out, give specific details to GR, here is what they said to me:

Thank you for taking the time to report this problem.

I have passed the details of this specific issue to our technical team to look at and investigate.

Your patience while we work to resolve this is much appreciated.

Kind Regards,

Genes Reunited Support Team :-)

Thanks BM, have they uncovered any of yours yet? i have not been in touch with GR yet, but there are still some of my families covered up :-(

No, will check in a bit again.

whats annoying is, everyone i look up is still covered, but when i click 'Next' to see others in the street they are ALL uncovered!?! what's that all about!! :-S

Don't know. I wonder if you search for the neighbors and then click next onto your family's record, will it be uncovered?

Alison, is it possible that the records of your family which you have looked at before are accessed from a cache? When you get a record displayed with a blanked out section, try a refresh (F5 or use the refresh icon).

Tried refreshing and it doesn't work. Will be e - mailing GR again tomorrow! :-|

from the GR wall on FB

Question:- Any updates on getting the 1911 census 'disability' column uncovered on every record? I am finding that most records I need still have it covered up.

And this may be of use - neighbours of people I have searched have the column uncovered, so might this have something to do with 'cookies' or server records of which returns pages we have alrready downloaded?


GR response:-

Genes Reunited Hi Kate - You are right that it has to do with your cookies. Any images you have viewed before will be stored in your cookies, so are not refreshing to reveal the new image with the 'disability' column. If you delete your cookies and view the image again you should see the new version of the image. We will be doing a release this week that will refresh all of the images. Hope this helps.
12 hours ago



For those who do not go on FB




Nice to see that GR once again responds to a query on FB, but not on here :-|




sylvia

I suppose that is the same feature that meant some people saw smilies with the santa hat on and others didn't.

That is inconsistency - one says cookies, another says you can see it.

:-|

In find my past and the original 1911 site, images previously viewed can be seen with the unblocked infirmity column.

How do you delete cookies?

http://www.aboutcookies.org/page-2

Or Google 'Delete Cookies' if you want other opinions.

Whether or not cookies are deleted etc, there is inconsistency in advice being given which can be confusing.

Thanks for the reply's....i have deleted cookies 3 times now, following the step by step instructions, and the colum is still covered up!! i will just have to wait until GR do this release thing mentioned above and they refresh the images :-(

That is very frustrating for you, Alison. Especially as, having just looked again for the 1911 image that I bought with the 30 credits given by genes reunited, I can see the image again with the infirmity column unblocked - perhaps you would like to tell them that?

It is joy, i will give it till the end of the week, as they say they are going to do a release and refresh the images this week, and if still covered i will email them.

Thanks for all the replies, I will e - mail GR now and tell you all what they say when they reply. I hate to keep going on at them but this is not what I pay each year for.

Thank you for your email,

I am very sorry for the delay in this matter, I have spoken to our technical department and they have advised me that there has been an unseen delay and that they hope to have the full details of the 1911 census added to this site in the next week or so.

Please accept our sincere apologies for the inconvenience this causes, and we thank you for your continued patience.


Kind Regards,

Genes Reunited Support Team,

So that's the latest news, should be up in a week or so.

Thanks for letting us know BM :-)

Did you tell them (from me) "having just looked again for the 1911 image that I bought with the 30 credits given by genes reunited, I can see the image again with the infirmity column unblocked" and that others have seen the column.
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