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Has anyone else had Problems with the site???

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ProfilePosted byOptionsPost Date

Porkie_Pie

Porkie_Pie Report 20 Jul 2012 11:24

Scozz, I'm not a lover of how GR have acted in the past however they have now introduced a beta site as i had suggested in the past.

They would have been better to leave the old tree on this their main site and then just use the beta site to develop the new tree before launching it on the main site,

But we are where we are and at least now that they have the beta site it would be better if as many people as possible send feedback as possible both on the beta and the main site,

without the feedback the development team will not no what and where the problems are,

Roy

Edit, for those who would still want GR to keep the option of using the old tree their is no point posting on the boards unless you follow up your request by contacting GR support with your request

Marjorie

Marjorie Report 20 Jul 2012 11:20

Please bring back the old tree for us 'oldies'. We are not equipped for all this new-fangled stuff. Can't make head or tail of the new tree and still have hundreds of names to add! Won't be doing it though. Will write it out instead.
Like I said oncebefore - why mend something that ain't broke!!! :-P :-P :-P

LadyScozz

LadyScozz Report 20 Jul 2012 06:14

very funny Roy

they've been trying to sort it out for months!

I can't hold my breath any longer. Blue doesn't suit me, especially as a face colour

Not renewing my membership

Porkie_Pie

Porkie_Pie Report 19 Jul 2012 17:22

GR have removed the old tree facility today so members are forced to use the new version,

however they do appear to be trying to sort it out, so make sure you send any feedback to their support team in the hope that it will eventually work without errors

Roy

Karen in the desert

Karen in the desert Report 19 Jul 2012 16:39


Hmmm, nothing's working properly, I've just read another thread where everyone's complaining of getting the purple error message etc etc.....because, guess what?
THey're playing around with the site again.....

Hold on to your hats :-D

BasketmakersHawkersTinsmiths

BasketmakersHawkersTinsmiths Report 19 Jul 2012 08:20

Thanks for that Pork Pie!!!

FAO: GR


GET THE NEW TREE SETTINGS SORTED OR I'M NOT PAYING YOU ANY MORE!!!!!!!!!!!!!!!!!!! :-D

snowyw

snowyw Report 18 Jul 2012 16:18

I've had problems too. The new tree is also sooooo slow to load each branch. It is driving me mad. The big worry is GR will sooner or later remove the old tree facility just like familysearch removed their old search facility. Then we will really be sreaming......but are GR listening? :-(

JannieAnnie

JannieAnnie Report 18 Jul 2012 13:53


Just seen the post at 15:38 yesterday - seems to be the same problem that I have posted today on 'The New Tree' thread

LadyScozz

LadyScozz Report 18 Jul 2012 08:19

When will GR realise that few members want to use the new tree?

I hate it! :-P :-P :-P :-P :-P :-P :-P :-P

I'd like to know how long the old tree will be here - because I'll be going with it!

My membership is due for renewal in early August, and I don't want to renew then have the plug pulled soon after.

ErikaH

ErikaH Report 17 Jul 2012 22:50

Don't use the new one..................................simples

Porkie_Pie

Porkie_Pie Report 17 Jul 2012 18:22

You can still use the old tree,

Hover your mouse over Family Tree and a drop down box will give the option, click on "use old tree"

Roy

BasketmakersHawkersTinsmiths

BasketmakersHawkersTinsmiths Report 17 Jul 2012 17:28

The old tree was fantastic, Since they changed it, it has become a nightmare to use.

Porkie_Pie

Porkie_Pie Report 17 Jul 2012 15:51

The new tree is not and never has been fit for purpose since it was launched

Use the old tree and report the faults to GR support

Roy

BasketmakersHawkersTinsmiths

BasketmakersHawkersTinsmiths Report 17 Jul 2012 15:38

Hi Guys

I'm having major problems with the website. Every time i add someone new it is uploading the people twice and im also finding that adding Children to parents it's only attaching them to one person (and Yes I am Clicking on the Part for both parents)

Has anyone else come accross this today?

Garry