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Genes Makeover

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ProfilePosted byOptionsPost Date

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 16:22


A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server 194.247.74.31 responded with: **

theteam@genesreunited.com

554:Service unavailable; Client host [avasout04.plus.net] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=87.114.209.55

This message was created automatically by mail delivery software .


So I couldnt even give my opinion to GR asking about the new look anyway........This is a REALLY good site aint it..Total rubbish...

Porkie_Pie

Porkie_Pie Report 20 Jul 2012 17:28

FannyByGaslight, Not sure the email address you posted is a valid address for GR

their address for support is

support@genesreunited.co.uk

or you can use the contact us under the help tab


Roy

Margee

Margee Report 20 Jul 2012 17:33

I just can't understand why they're going to all of this trouble to make the site LOOK better when they should be working to make it WORK better!

There are so many problems with constant error messages, getting access to "My threads", listings in "My Threads" when you don't have a post on the thread, etc., etc.Not to mention the problems with trees.

GR, Please fix the problems before trying to make it look better.

Andysmum

Andysmum Report 20 Jul 2012 17:38

The email address quoted by FannybyGaslight is the one on the new beta site email from GR.

I sent an email to it about 40 minutes ago (complaining about the pale print etc.) and have just received a reply!! More and more people are complaining about the print colour so perhaps it will have some effect.

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 17:47

That is the email address that was given to reply to on the email to ask an opinion on their "new look"Beta site Roy.
I know it is not their normal one for complaints/help but it is the one I was asked to reply on by the GR team..


So they obviously dont want my "opinion" after all if they have blocked my reply
:-D

MaureeninNY

MaureeninNY Report 20 Jul 2012 17:57

Fans-mine says:theteam@genesreunited.co.uk

Maureen

Porkie_Pie

Porkie_Pie Report 20 Jul 2012 17:58

Andysmum, I cannot see that email addy on the beta site but note that the email sent from GR does list it as a email address to contact them, see below

Your feedback is important to us, so whether you love it, hate it or think we could improve it with a few changes, please let us know by sending your comments to theteam@genesreunited.com

However I don't see the logic in GR posting the above on their email inviting members to the beta site,

I suspect that it is an error and should not have been sent as a link? but could have been intended to read as follows

by sending your comments to the team @ genesreunited.com

Also why send feedback independently of the beta site when the facility is on the site without having to revert back to the original email?

Or have i misunderstood

Roy

Andysmum

Andysmum Report 20 Jul 2012 18:08

Roy, it wasn't on the beta site. I had to go back to the original email to send it.
Not very practical, but at least it worked!!

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 18:17

Thank you Mo,so I am not as nuts as everyone thinks then if you have the same addy as Andysmum and I .....And I too had to go back to the original mail sent by GR to me to send it..


But as I said ,,,,,they sure dont seem to want my comments.....Which are,and here I C&P my reply which they did not want. :-D


Nothing has changed it seems to me except it is now white instead of green...I like green better than white..

I got the same old ,same old...ERROR ....message when trying to get into threads/pages.

So just the same as usual then but a different colour it seems to me.....

If it isnt broken why mend it??
But the things that ARE broken seem never to get mended..

ERROR

This email is on its way

ERROR

Wonder if it will reach you without the ....ERROR ..........message going with it....That would be nice.

Yours
FannyByGaslight.





Seems it didnt get there so I was correct on the ERROR....I do so dislike being correct so often :-( ;-)


Wotcha MoNY~~~Long time no see...How are they hanging?? :-D

MaureeninNY

MaureeninNY Report 20 Jul 2012 18:31

Yo Fans,

Hangin' fine,you crazy woman.

Um-about that addy. Mine does say co.uk not .com ?

MoXX

Porkie_Pie

Porkie_Pie Report 20 Jul 2012 18:38

FannyByGaslight, Have you ever thought about why you appear to have these problems?

I just Googled your problem as posted by you in your post above 16:22 Here is the result, Make a note of all the possible causes and note that it says "You/your" on all but one occasion

Sorry, your email was blocked
We are sorry you have reached this page because an email was blocked based on its "originating" IP address having a "poor" reputation. The "poor" reputation may have been caused by one of the following reasons:

•Your email server contains a virus and has been sending out spam.
•Your email server may be misconfigured.
•Your PC may be infected with a virus or botnet software program.
•Someone in your organization may have a PC infected with a virus or botnet program.
•You may be utilizing a dynamic IP address which was previously utilized by a known spammer.
•Your marketing department may be sending out bulk emails that do not comply with the CAN-SPAM Act.
•You may have an insecure wireless network which is allowing unknown users to use your network to send spam.
•In some rare cases, your recipient's Barracuda Spam Firewall may be misconfigured.


Roy

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 18:39

Oh well.....All I did was C&P everything and here is what they sent me originally.




FAMILY TREE • SEARCH • MESSAGES



Genes Reunited has had a makeover!

Dear Fan,

The Genes team have been hard at work giving the site a makeover so that it is fresh, clean and most importantly easier to use. As a valued member, we would like to invite you to be one of the first to look at the changes we have made and let us know what you think.

View the new site here beta.genesreunited.co.uk. This version of the site is protected and will ask you for the username and password below:



Please then log in to the site as usual. We are still working on the family tree and the payment pages, so if you need to purchase anything or work on your tree, please use the usual www.genesreunited.co.uk link.

Your feedback is important to us, so whether you love it, hate it or think we could improve it with a few changes, please let us know by sending your comments to theteam@genesreunited.com

To ensure that we receive feedback in manageable amounts we kindly ask that you do not share the link and password with anyone else at this stage.

We look forward to hearing from you,

The Genes Reunited Team

.com there????...............
Or have I gorn senile altogether...???DO NOT GIVE AN HONEST ANSWER TO THAT ONE PLEASE. :-P

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 18:42

I have just spent money on having my email sorted out due to me giving it "constipation"as Jonesey so kindly put it.

I overloaded pics to someone on it...Well no one told me you couldnt send 200 at a time. :-D

I run all kinds of stuff to check for virus and have very good protection.

So why do other emails get sent then?
Like to Amazon and so on?

jax

jax Report 20 Jul 2012 18:46

Fans you better remove some of that email password ect

No that it will be much use to anyone

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 18:47

What password stuff Jax?? :-D :-D :-D :-D

Porkie_Pie

Porkie_Pie Report 20 Jul 2012 18:49

The results are what they are?

I'm no IT expert but their appears to be something wrong with a connected to either your PC setup of with your IP address

Roy

Edit it also said

Barracuda Networks is not attempting to block your individual emails in particular. The reputation system uses automated algorithms for determining its results -- very similar to the anti-fraud mechanisms used for credit cards

jax

jax Report 20 Jul 2012 18:50

To ensure that we receive feedback in manageable amounts we kindly ask that you do not share the link and password with anyone else at this stage.

Although there is no link or is there eyes hurt :-)

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 19:02

I give up.......I dont care,dont wanna care and WILL NOT care.... :-P

I have added my comments on the "newlook"here so they can jolly well read them here.!!!

Emmerdale is on,must dash~~~~~~~~~~

Jonesey

Jonesey Report 20 Jul 2012 19:04

FBG,

Possible solution. Send me an email containing the comments that you are trying to send to GR but which they are refusing to accept because their email security system doesn't like you.

I will then send GR an email containing a copy of your comments about the "Facelift".

Up to now none of my emails to GR have experienced any problem getting through so hopefully that one won't either.

JustDinosaurJill

JustDinosaurJill Report 20 Jul 2012 19:05

I haven't looked at anything else besides the tree which is the new version as far as I can tell.

My problem too is with the white background. I can't look at a white screen for more than maybe thirty seconds in one go before I have to look away. I have the same problem when I create documents so it isn't a new experience to me.

I do like the much paler text but I won't be able to spend any time on the forum if the colour stays such a bright white.

I am off to send a message immediately. I've just renewed from the 22nd.

I also need to know how census, etc will be presented. If it is all going to be so bright, I need to ask for a refund now and find another site.

xJ