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Top tip - using the Genes Reunited community

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help, just lost,

ProfilePosted byOptionsPost Date

Jenniferjackson

Jenniferjackson Report 2 Oct 2012 21:20

Ive not been on here for a long time and everything has changed,
how do I get the old tree back and all my informationand photos back
just lost

Joseph

Joseph Report 2 Oct 2012 22:04

You can't get the old tree back anymore, as for info and photographs I'm not sure.
May be best to contact Genes Reunited direct.

Sorry
Joseph

Malcolm

Malcolm Report 2 Oct 2012 22:56

I've seen your post n the General Chat area. Your tree is probably still here but with the new background and without the classy picture frames.

If clicking on "Family TRee" (above) then "My Tree" doesn't bring you to your tree (give it a few seconds) as others have said, contact GR support.

InspectorGreenPen

InspectorGreenPen Report 3 Oct 2012 14:12

Have a look on the Help pages. GR have added a lot of new info regarding the 'new' tree.