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Top tip - using the Genes Reunited community

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Tree Viewing

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ProfilePosted byOptionsPost Date

Carole

Carole Report 7 Dec 2012 15:29

I have been trying to view trees that I have had access to previously but I keep being told that I do not have any shared trees. What is happening?

InspectorGreenPen

InspectorGreenPen Report 7 Dec 2012 15:38

It appears ok to me. How are you trying to access them?

InspectorGreenPen

InspectorGreenPen Report 7 Dec 2012 15:42

Update - there seems to be a bug if you try to access via your tree. It works ok at first but if you try and use the search option it sometimes fails with the message you mention.

On the other hand you can always access them via your Contacts List

Carole

Carole Report 7 Dec 2012 15:44

I wished to view a particular tree that I had a permission for today but I cannot open it at all. I have a message saying that the tree is open but I can't get to it either way.

ErikaH

ErikaH Report 7 Dec 2012 17:15

Contact GR.....they are the ones who have the answer

Sandra

Sandra Report 10 Dec 2012 20:27

had the same trouble.........I am not a stupid person but the tree system on Genes is so frustrating .............I have trees on other sites which I have no trouble with and one of my own but Genes makes me scream!!
trying to access trees is almost impossible ....I have been a member almost since it started but not for much longer....it used to be so easy to use..........I am not against updating but only if it is useable.

rant over

Carole

Carole Report 11 Dec 2012 08:54

Yes I agree entirely. I have renewed but only the minimum so that I can still access the tree. (just) Whoever thought up this new tree system should have a rethink it's terrible..