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Increase in Renewal Charge - PLEASE READ

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ProfilePosted byOptionsPost Date

Gai

Gai Report 9 Mar 2014 08:48


I've received an email to say my membership will be renewed on the 6th April, though last time GR took 2 lots of money off my card.

:-)

*Alison*

*Alison* Report 8 Mar 2014 14:09

Serena.......the same thing happened to me about a year ago, No reminder email, just got an email saying my membership had been renewed
This year though I actually got a reminder. :-D

Serena

Serena Report 8 Mar 2014 12:47

Just checked my emails to find i have renewed my membership !!!

No email to remind me it was due just a message to say they have taken £15.96 for 12 months membership

Would have renewed any way , would have been nice to have been reminded the sub was due !

BananaNaNa

BananaNaNa Report 3 May 2013 00:26

My sub expired in March and I wasn't going to renew ... around middle of April got email with an offer which I accepted .... $12.00 Can which works out to approx 7.7 pounds for 1 year standard sub

jax

jax Report 30 Apr 2013 18:33

My six months sub was offered to me at £1.33 a month so £7.98 but as I know they were going to charge me special offer at £2 a month in 6 months time I opted for the 12 month sub at £19.95...cut out the messing about :-D

HeyJudeB4Beatles

HeyJudeB4Beatles Report 30 Apr 2013 18:29

It was £1.67/month from memory ...it may have been £1.66 which is £19.92 ....the six month option was on "special offer" of £1.33/month

Jude

KenSE

KenSE Report 30 Apr 2013 08:19

Was it £20.04? The usual is £19.96.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 29 Apr 2013 12:19

AnninGlos...I bet you haven't! £7.98 for six months me....if I wanted to take the 12 month option it was £20.04 - three times (and more) more than you are paying.

GR - You ARE a divisive shower! :-(

AnninGlos

AnninGlos Report 29 Apr 2013 12:02

I have just renewed and was charged £6. for 12 months. I am auto renew and had two emails and one PM. One e mail warning and one email and 1 PM confirming. I have no complaints.

Gai

Gai Report 29 Apr 2013 09:13

Jude,

I never received any notification from GR when my sub was due for renewal either.

Gai

HeyJudeB4Beatles

HeyJudeB4Beatles Report 28 Apr 2013 19:36

T&Cs This notice of renewal will be sent by email 14 days before such automatic renewal.

So today they took my money but I did not have anything 14 days ago...

Stewart

Stewart Report 23 Apr 2013 22:53

It was some years ago when I joined and I paid £7.96 for 12 months by credit card. They have renewed it at the same price every year and sent me a renewal notice one month before it's due.
I have kept the same credit card and the same email address since I joined.
I can't complain

JannieAnnie

JannieAnnie Report 23 Apr 2013 21:28


If I look at the cost for me to re-subscribe (end of this month) on the subscription for 12 months it has £1.67 per month (20.04 for the year) but it is crossed through and shows Special Offer £1.33 per month (£15.96 for the year).

If I log out and look at the subscription then it just shows £1.67 per month.

I was contacted earlier this month offering a 20% discount on renewal for 12 months at £1.67 - so £15.96. As it works out at about 30p a week I don't mind it

jax

jax Report 23 Apr 2013 21:23

That link just gave me platinum...so signed out and got this

12 month plan £1.67 per month* 6 month plan £2.50 per month* Subscribe Save £9.96 a year compared to the 6 month plan* Prices above expressed monthly.
Actual payment will be taken in one lump
sum for full value of membership.

Joy Kentish Maid

Joy Kentish Maid Report 23 Apr 2013 21:06

Do it quickly, Margee, before it changes its mind ;-)

jax

jax Report 23 Apr 2013 20:35

Dont know what GR are playing at...sure they make it up as they go along

Margee

Margee Report 23 Apr 2013 20:31

http://www.genesreunited.co.uk/payments/subscription

This site has new prices listed. 12 month subscription @ 50 p. per month, i.e 6 pounds per year.

I have just received notification from Genes that my subscription expires 21 May and I will be charged 6 pounds.

SylviaInCanada

SylviaInCanada Report 23 Apr 2013 19:54

that's awful, Jude

they say they will give 4 weeks notice

HeyJudeB4Beatles

HeyJudeB4Beatles Report 23 Apr 2013 19:23

OK so sub is due next Sunday...haven't heard a sausage.......

Joy Kentish Maid

Joy Kentish Maid Report 10 Apr 2013 21:20

Still randomly inconsistent, and not the way to treat the site's members.