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Increase in Renewal Charge - PLEASE READ

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 10 Apr 2013 05:21

I'm still debating as to whether I will remain a paid member

SylviaInCanada

SylviaInCanada Report 7 Apr 2013 00:47

My sub runs out in August, after the WDYTYA extension.


it will be interesting to see what will happen then :-)

Christina (Lancashire)

Christina (Lancashire) Report 6 Apr 2013 14:30

I joined in 2004, but didn't become a paying member until about 2008/9?

I have never been offered a 12 month subscription.

Until August 2011 I was paying £9.95 for 6 months.

From Feb 2012 I have paid £7.96 for 6 months.

I have not received any notification of a price increase, and as far as I can remember I wasn't told of the price decrease in Feb last year. They just took the lesser amount..

I didn't query it as it was less. :-)

Gai

Gai Report 6 Apr 2013 11:03

Jax,

If they try and charge me more in October then I'll be gone or I'll look at the
12 month option.

You are right though, as it does seem that GR are making up the rules as they go along. I have regularly paid $A15.96 so there hasn't been any increase for me.

jax

jax Report 6 Apr 2013 10:44

So it still looks like GR are making the prices up as they go along?

You cannot guarentee it is going to cost you $A15.96 for 6 months when you next renew....mine went from £7.98 to £12 in a week, then when I complained, I got the sorry you are unhappy with the price ect ect......of course I was unhappy, I did'nt ask for a free month for WDYTYA to mess up the subs...

Gai

Gai Report 6 Apr 2013 02:19


Email from GR states that if I switch off auto renew I will be given the option of a 12 month sub but will loose my discount which I currently receive.

So looks like I'll be sticking to a 6 month sub.

Gai.

SylviaInCanada

SylviaInCanada Report 5 Apr 2013 20:17

I've sent Philip a pm .................. as a first time poster, he may not know to return to this thread.


I've given him 3 options for contacting GR to stop his subscription

jax

jax Report 5 Apr 2013 12:58

Philip

Go to "Account" top of the screen then click "subscription details" and make sure your auto renew is off otherwise you will be charged again

philip ward

philip ward Report 5 Apr 2013 12:53

dear sir or madam. Philip Ward Sanderson wishes to stop my payment to Genes reunited.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 5 Apr 2013 11:17

Yes Gai - I have the option of 12 months (switched off my autorenew so I could check) but 12 months is £20.04

There's no rhyme or reason to any of it..GR are a complete shambles!

Gai

Gai Report 5 Apr 2013 09:50

Hey Jude,

The 12 month option was never offered to me either so I have emailed support and pointed out that the next time my sub needs to be renewed I would like a 12 month option.

So looks like I'll have to wait 6 months before anything happens.

Gai

HeyJudeB4Beatles

HeyJudeB4Beatles Report 5 Apr 2013 09:24

I joined in 2004....I don't ever remember being offered a twelve month subscription. I currently pay £7.98/6M which I'm ok with.

But why do some members in same position as me get twelve months for less than I am paying for six months?

It's unfair

Gai

Gai Report 5 Apr 2013 09:00


My membership has renewed at the $A15.96 for the 6 months which was the same cost as in October.

I never turned off auto renew but I also never received any emails from GR telling me that my membership was about to expire or the cost.

So looks like I have dodged any subscription increase.

Gai

LindaB

LindaB Report 5 Apr 2013 01:59


I have always been on a continuous Standard Membership since I joined in 2005 and I am due for renewal this month.

I have received 2 emails reminding me of my forthcoming renewal...one on the 20th March and the other dated 4th April.

My subscription for the next 12 months is £7.60 which is similar to what I paid last year though I cannot remember the actual amount.

Linda

KenSE

KenSE Report 4 Apr 2013 21:39

The T&Cs say:
A continuous Standard Membership is automatically renewed every time your membership lapses and your credit card will be charged again based on the membership type you previously subscribed to. Credit card charges will be processed on the renewal date as stated in the notice of renewal sent by email to the holders of continuous Standard Membership. This notice of renewal will be sent by email 14 days before such automatic renewal. Where the Standard Membership fee is going to increase we will send you notice of renewal 28 days before such automatic renewal.

That seems to imply that you only get the 28day notice of increase if you have automatic renewal set.

jax

jax Report 4 Apr 2013 21:01

If you are being offered the 6 months @ £1.33 (£7.98) when you renew in 6 months time they will tell you it is special offer of £2 pm (£12) so over the year you end up paying the full price.of £20 ish

I know because it happened to me over the course of a week

HeyJudeB4Beatles

HeyJudeB4Beatles Report 4 Apr 2013 20:48

Yes Jax I do - but T&Cs say they should send a message don't they?

Anyway...

12 months @ £1.67 per month = £20.04

6 months@ £1.33 = £7.98 (so 12 months @ £15.96)

What nonsense :-)

Jude

jax

jax Report 4 Apr 2013 19:23

You should have "subscribe" at the top of the page if you only have a month left??

Click on that and it will tell you what they want to charge you

HeyJudeB4Beatles

HeyJudeB4Beatles Report 4 Apr 2013 19:17

I had a month's extension because I "helped" out on the WDYTYA weekend....so my subscription is now due 28 April. Haven't heard a sausage even though my auto-renew is switched off.

SylviaInCanada

SylviaInCanada Report 4 Apr 2013 18:54

does any one have any more news re this??