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Error 503

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ProfilePosted byOptionsPost Date


Joseph Report 22 Dec 2012 16:44

Error 503

Can’t view my tree at the moment, anything I can do?

Just wait?


OldYorkshireBloke Report 23 Dec 2012 08:28

I am getting the same problem this morning - very annoying


KathleenBell Report 23 Dec 2012 08:42

Same for me at the moment. There was another thread about the problem last night. I doubt it will be fixed any time soon.

Kath. x


+++DetEcTive+++ Report 23 Dec 2012 09:52

Oh dear - they thought they'd fixed that :-(

If they can't manage it before they all disappear for their Christmas Break, can we expect credits/a couple of days extension to our membership?


Gai Report 23 Dec 2012 10:04

For the past couple of hours I have had the same message.

Very frustrating indeed.



RolloTheRed Report 23 Dec 2012 10:10

RolloTheRed Report Edit Delete 23 Dec 2012 10:09

This error is caused by some sort of screw up by the host site, usually in the software. As ever GRU seem unable (a) to stop mucking about with the stable working version of the code (b) roll out untested updates on victims stet users (c) go and hide, this time with excuses of the end of the world. Old habits die hard. GRU have always been especially fond of this kind of thing just before a wet weather weekend or a holiday ...

If you want the chapter and verse here it is:


RolloTheRed Report 23 Dec 2012 10:17

This is the best fix for Microsoft IIS 7.0 web servers



JerryH Report 23 Dec 2012 18:53

So if I have understood correctly, this error would typically occur if the site was running at reduced capacity and too many people tried to access their trees at the same time?

The error has been intermittant for me and does seem to occur at times of peak demand.



Kiwibird Report 27 Dec 2012 21:36

Guess what? This stupid error is back, Genes stuffed my tree building last Christmas when I could open my tree but not add anything to it, and now a year later I can't even open it.
I have been very patient with them up until now.!!!! :-\ :-\ :-\ :-| :-| :-|


Bursaned Report 28 Dec 2012 03:30

Just checking in from Canada ... and got the 503 error as well. Seems to me that this site has gone downhill since I joined as a newbie about four years ago. Shame, as it used to be fun to go on and read about all the helpers, and also received assistance as well. Won't be renewing on Dec 31st this year. What with all the errors, the very wierd updates on the site, and the loss of so many good people .....


Genes Advisor Report 28 Dec 2012 10:21

Hi everyone, we are really sorry about this. We have had problems with 2 of our servers which have caused this error. We have re-booted them and the tree is now working properly again.

Kind regards,



William Report 28 Dec 2012 11:06

Whilst we are to be thankful that the tree function is now working again,another of the site's functions is not .The "search trees" function is not.

William Russell Jones.


Cynthia Report 28 Dec 2012 13:57

It's working okay for me William - I've just used it. :-S


William Report 28 Dec 2012 14:23

Well I'm very surprised that according to the search trees function that there is no one that has a John Hughes born in 1935!

William Russell Jones.


jax Report 28 Dec 2012 14:31


I have just tried it and have found 90 matches for John Hughes 1935


William Report 28 Dec 2012 15:01

Still none showing for me with exact year only named in the search.

William Russell Jones.


JerryH Report 28 Dec 2012 15:28

I get the same as Jax -- that is 90 exact matches.

Could this be a compatability problem with your browser?

Would suggest you contact Support. If you use the "Contact Us" rather than just sending an email then it will "collect" your Operating System and Browser information which may help them to advise you.



William Report 28 Dec 2012 15:46

I'm using Google Chrome browser.I can't find any named individual putting exact year only in the search.

William Russell Jones.


William Report 28 Dec 2012 15:56

I tried the same type of search using IE9 and with exactly the same 0 results.

William Russell Jones.


jax Report 28 Dec 2012 16:06

Are you putting the surname in the first name box?