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Error 503

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ProfilePosted byOptionsPost Date

jax

jax Report 5 Dec 2013 01:41

Have you read any of the fixes Susan?

My laptop updated to IE 11 last night and I followed these instructions and it now works

The fix is

Click the Tools icon (or Alt + X) - the cog shaped one top right of your screen

Click Compatibility View settings in the drop down list

Add the Genes Reunited website - genesreunited.co.uk

Gins

Gins Report 5 Dec 2013 09:45

For anyone using OS Windows 8 having the same problem

Open the GR web page

Go to the SPANNER icon at the bottom right of your screen

Click VIEW ON DESKTOP this will allow you to see the COG at the top of your screen

Then follow the instructions that Jax has posted above


By the time everyone has sorted this problem we should all be IT experts!

JB39

JB39 Report 5 Dec 2013 14:47

Having tis problem now with 503.0

KenSE

KenSE Report 5 Dec 2013 15:43

June, have you tried the fix that Jax and Gins have posted on the various threads on the subject?

jax

jax Report 5 Dec 2013 15:57

JUNE

I replied on your thread on General Chat...are you actually reading the replies on the threads or are you just making a statement?

Community Manager

Community Manager Advisor Report 5 Dec 2013 18:49

Hi Everyone,

The issue relates to IE11 update. We are currently working on a fix.

Apologies for the inconvenience caused.

Regards

Shelley

Gins

Gins Report 5 Dec 2013 19:31

Hi Shelley

This issue 'relates' to IE11 but is ultimately GR's issue as GR cannot make it 'compatible'

Same old............

Kim Annette

Kim Annette Report 7 Dec 2013 17:39

just followed your instructions and thanks guys.... now seems to be fixed...

THANKS THANKS THANKS

Maureen

Maureen Report 8 Dec 2013 17:34

I can only access genes via Google Chrome, is this going to be permanent?

+++DetEcTive+++

+++DetEcTive+++ Report 8 Dec 2013 22:46

Maureen - GR have said that they are trying to add a patch from their end, but in the meantime the following works for most people who have been updated to IE11

Click the Tools icon (or Alt + X) - the cog shaped one top right of your screen

Click Compatibility View settings in the drop down list

Add the Genes Reunited website - genesreunited.co.uk

Community Manager

Community Manager Advisor Report 9 Dec 2013 17:40

Hi Gins & Maureen,

This is not permanent and is being fixed on our end. Apologies for this, we understand that it is an inconvenience.

Regards

Shelley

Gins

Gins Report 9 Dec 2013 19:49

Hi Shelley

Thanks for this.

When you fix 'it', please don't 'UNFIX' our own solution

:-)

David

David Report 11 Dec 2013 01:07

Error 503

I see there has been a posting by Estelle of Genes Reunited who apologises for the Error 503 problem.

What I'd like to know why wasn't some notification posted explaining the problem and its causes and more importantly the cure.

After all we are all subscribers and entitled to a service we have paid for.

Is GR going to extend our subscription period to make up for the loss of service and inconvenience they have caused or do they think an apology after the event is satisfactory.

It strikes me GR are taking their customers for granted.

Maybe we are on the wrong site?

David Timmins

KenSE

KenSE Report 11 Dec 2013 08:57

David, soon after the problem occurred there were threads about it on at least three boards all of which gave the solution. An announcement by GR would probably not have helped many more.

As I understandit there was a solution on Facebook and I would expect that if those affected emailed the Support Team then they have received the information.

It wasn't particularly GR's fault as other sites that weren't fully compatible with IE11 were also affected. GR may not have been aware that there was a problem until those affected emailed them.

Trevor

Trevor Report 11 Dec 2013 18:11

I have had HTTP Error 503, Service unavailable, for the last couple of days and have been unable to access my tree on my Computer. The strange thing is that I have been able to do so on my wife's computer upstairs. What is happening?

jax

jax Report 11 Dec 2013 18:16

If you read this thread Trevor you may find out what the problem is and how to fix it....otherwise you could go onto Genes facebook page and eventually they may also tell you how to do the same


Just to add this thread is almost a year old and the current problems are on the last page

Joy Kentish Maid

Joy Kentish Maid Report 11 Dec 2013 20:11

I have not experienced HTTP Error 503. But I did have the following, which neither GR nor I could replicate.

:-S :-)

Server Error in Application "GENESREUNITED"
Internet Information Services 7.5
Error Summary
HTTP Error 500.0 - Internal Server Error
Internal Server Error
Detailed Error Information
Module ManagedPipelineHandler
Notification ExecuteRequestHandler
Handler ExtensionlessUrlHandler-Integrated-4.0
Error Code 0x800703e9
Requested URL http://www.genesreunited.co.za:80/.../suggest.../thread/1334587
Physical Path D:\websites\GenesReunited\...\suggest...\thread\1334587
Logon Method Custom
Logon User Joy Kentish Maid .
Most likely causes:
IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
IIS was not able to process configuration for the Web site or application.
The authenticated user does not have permission to use this DLL.
The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.
Things you can try:
Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.
Check the event logs to see if any additional information was logged.
Verify the permissions for the DLL.
Install the .NET Extensibility feature if the request is mapped to a managed handler.
Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.
Links and More Information
This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error.
View more information »

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