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new family search

ProfilePosted byOptionsPost Date


poppycat Report 24 Feb 2013 07:49

i have signed up for the 'new family search'....says not up and running..................
Has anyone encountered this at this time :-) :-)


Penny Report 24 Feb 2013 09:03

not sure what ''new family search ' is.

Is it part of GR or another site?


+++DetEcTive+++ Report 24 Feb 2013 09:57

It's part of the Familysearch family

*A service provided by The Church of Jesus Christ of Latter-day Saints
© 2011 Intellectual Reserve, Inc. All rights reserved*

If it's been copyrighted in 2011, you'd have thought that if you are having a problem, it would be a temporary one


BeverleyW Report 24 Feb 2013 10:07

I am pretty sure that at present you cannot get into Newfamilysearch unless you are a member of their church. It's not open to the public at large yet.


poppycat Report 24 Feb 2013 10:17

Thanks for that still no luck though........


+++DetEcTive+++ Report 24 Feb 2013 10:44

Just thinking aloud.

In light of BeverleyW thoughts, might you have to go to a FH centre to be able to access it?
I'd registered to be able to view a record set of familysearch, but still wasn't able to access them After a series of emails, they said that was what I had to do. (haven't bothered so don't know if that's correct)

There is a 'contact us' link on the home page for newfamilysearch which takes you here

They don't work Sundays.
From one of the emails

'If you feel you need to still speak to one of our technical support missionary you can call this 00-800-1830-1830. Our hours are Monday–Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m. (Mountain Time, GMT-7). Please include your phone number in all e-mail correspondence.'

They assured me that the number given was freephone from this side of the Atlantic.


poppycat Report 24 Feb 2013 12:02


Yes thats the conclusion i came to...we'll have to try sometime later. Thanks!


poppycat Report 24 Feb 2013 12:10


I have just sent them a message hope to hear from them soon.
As for visiting FS ....i have done a few years back...but the Church members have right of way first to any research regardless, so after a few visits gave up...............
As for the phone call.........i'll give that a miss i'm in Aust.

Thanks for your help


wisechild Report 24 Feb 2013 13:53

For the past few days, no matter what I ask to look for, I get a message "no records found".
This is rubbish because Familysearch is where I got the info from in the first place.


lancashireAnn Report 24 Feb 2013 14:29

it can depend on exactly what you put in the url - there are various versions

have you used this one

just tried it and it is working fine for me


Stuart Report 24 Feb 2013 16:06

A couple of snippets about New Family Search

Starting in February 2011, the new FamilySearch website welcomes a few public users. More public users will be invited in the future.

General public. Look for a future announcement when you will have access to•

Use of the system by the public is very limited. The account that you use for other FamilySearch websites might not yet be authorized to use the system.
(Mine didn't let me in)


BeverleyW Report 24 Feb 2013 18:19

LancashireAnn - that is the 'normal' FamilySearch :)

I can't get in with my registration either despite being a long-term indexer. I would love to see what is new and different. Patience!


lancashireAnn Report 24 Feb 2013 23:25

Sorry I misunderstood. That is the url for the old family search which works fine.

What is the advantage of using the new one rather than the old please?


poppycat Report 25 Feb 2013 03:00

To Everyone Who Has Replied

I have used Family Search for past 8yrs & in the beginning was great! Found heaps of not so.....
I miss IGI as well.............whats happened to that?

What i have noticed is using the 'normal' Family Search have noticed where on the Home Page says Discover Your Family History........Records Genealogies Catalog & Books
There was a heading that said 'TREES'
has anyone else noticed it's not there now. :-(


Thelma Report 25 Feb 2013 12:11

I cannot use the new family search but we can all use family search
without logging in.
As an example enter thomas renyard marriage southampton

Thomas Renyard
England, Marriages, 1538–1973
marriage 04 Jun 1846 Southampton, Hampshire, England
parentRenyardspouseElizabeth Ann Wilkins

Below the result you will see three family trees.

Search Results from User Submitted Genealogies
Thomas /Renyard/Thomas /Renyard/
MaryThomas /Renyard/Thomas /Renyard/
Mary /Reynard/Thomas /Renyard/THOMAS /Renyard/
Mary /Hill/

If you want the old IGI

Many of the records are incorporated in the main site.
trees only


poppycat Report 25 Feb 2013 12:49

Thanks Thelma've been a great help.....still prefer the old way as i'm sure others do as well!


BeverleyW Report 6 Mar 2013 22:24

Looks like newfamilysearch didn't last long anyway??

"the first of several site enhancements for, and the replacement for "