Genealogy Chat

Top tip - using the Genes Reunited community

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Community Manager

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 10 Feb 2014 20:14

So why do posts that contain an email addy get reported and get put back with the email addy removed.

Double standards !!!!!!

KenSE

KenSE Report 10 Feb 2014 19:31

The T&C extract that is in GB's post, advises against posting email addresses. It doesn't say it is not allowed.

SylviaInCanada

SylviaInCanada Report 10 Feb 2014 18:02

so .........


............................. obviously, GR staff dance to a different tune than members, and are allowed to post their email address, and advertise books written.

nameslessone

nameslessone Report 10 Feb 2014 17:46

Interesting couple of posts! Presumably the post referred to was reinstated within minutes of Sylvia's post above!!!!!!!!!!!! :-S

SylviaInCanada

SylviaInCanada Report 10 Feb 2014 17:31

Hannah

I believe that GB's post referred to the following posted on 3 Feb

http://www.genesreunited.co.uk/boards/board/success_stories/thread/1336970


a post allegedly posted by a daughter telling the story of a mother's 60+ year search for an adopted child, with a successful conclusion as a result of the daughter's membership on GR.

It was seemingly posted by a member of GR staff

It contained BOTH a personal email address AND also advertised a book that the "member" had written.

BOTH are against the T&Cs!


Several people saw it on Sunday. It was reported, then re-instated this morning, and has now been reported again.



Are GR staff allowed to ignore the T&Cs imposed on members?


If so, why?

Hannah

Hannah Advisor Report 10 Feb 2014 17:06

Thank you KenSE.


Hello GlitterBaby,

We will never ask a member to post their personal information or contact details on the Genes Reunited community boards. If someone has a problem with their account we ask them to contact support at support@genesreunited.co.uk - or to PM a member of the team.

Kind regards,

Hannah

GlitterBaby

GlitterBaby Report 10 Feb 2014 13:52

Could someone from the Team please explain why they do not stick to their own Terms and Condtions ?

Why can they post an email addy belonging to a member ?


3. PrivacyPlease read our Privacy Policy (which you can find by clicking here) which contains important information about the use of your personal data and other information regarding your privacy. By accepting these Terms and registering as a member of the Genes Reunited Service, you give your consent for your personal data to be stored and processed in accordance with our Privacy Policy. Any posting, including but not limited to the family tree details and/or message board postings you submit to the Genes Reunited Service (including any personal information you post) may be able to be viewed by non-Member internet users around the world including via internet search engines. We advise that you never reveal via the Genes Reunited Service any personal information about yourself or anyone else (for example: telephone numbers, home addresses or email addresses) which you do not want to be visible to third parties. You are entirely responsible for maintaining the confidentiality of your details when using the Genes Reunited Service. We may send you emails relating to your use of the Genes Reunited Service from time to time for further details see our Privacy Policy.

KenSE

KenSE Report 5 Feb 2014 21:47

Margaret, If you move your cursor to your name (in blue) on one of your posts,
you should see a bannner appear at the bottom left of the screen.

This is of the form:
http:// followed by www.genesreunited.co.uk/messages/new/ ending with a number. That number is your GenesReunited membership number.

Margaret

Margaret Report 5 Feb 2014 21:12

Thank you
How do I find my number

Hannah

Hannah Advisor Report 5 Feb 2014 17:10

Hi Margaret

Please can I ask you to PM me more information on this, including your Genes membership number, and we will get our support team on the case!

Many thanks

Hannah

Margaret

Margaret Report 4 Feb 2014 17:35

Hi
Can you help me, I think I've paid my subscriptions twice
Thanks
Margaret :-(

Joy Kentish Maid

Joy Kentish Maid Report 29 Jan 2014 21:06

Thank you, Shelley, for the reassurance about the Team.

Following your statement that Hannah will be monitoring the Genealogy Chat board moving forward, will other members of the Team be monitoring other boards?
And will the Team's information be reinstated?

Thank you.

Community Manager

Community Manager Advisor Report 16 Jan 2014 14:00

Hi Margaret,

Are you still experiencing problems? Please email support@genesreunited.co.uk

Regards

Shelley

Margaret

Margaret Report 14 Jan 2014 17:55

Hi
I tried to open up the family tree but it still will not let me open it
Thanks
Margaret :-(

Margaret

Margaret Report 14 Jan 2014 17:55

Hi
I tried to open up the family tree but it still will not let me open it
Thanks
Margaret :-(

Sally

Sally Report 8 Jan 2014 20:23

wendy that that ansered your question I do not think :-S

so we all do not pay the same if a price list can not be printed to show every one :-S :-S :-S :-perhaps it is wher you live or what colour your hair is or if tour bald or what side of the bed you sleep :-S :-S :-S :-S :-S

this to me sounds a better idea than yours :-D :-D :-D :-D :-D

sally w <3

Community Manager

Community Manager Advisor Report 8 Jan 2014 17:22

Hi Margaret,

From the tree view, you are able to print your family tree (see print icon top right). Please continue to use the boards or PM me if you have any questions.

Regards,

Shelley

Community Manager

Community Manager Advisor Report 8 Jan 2014 17:17

Hi Joy Kentish Maid,

Just to reassure you, there is still a Genes Reunited team!

Regards,

Shelley

Community Manager

Community Manager Advisor Report 8 Jan 2014 17:12

Hi Everyone,

Members have received differing renewal prices as we have offered varying offers/discounts. Anyone who has a query regarding their renewal price, can we ask you to contact support@genesreunited.co.uk who will be able to look in this further.

Regards,

Shelley

Margaret

Margaret Report 5 Jan 2014 14:20

Hi Natasha
I only started researching my family tree at Christmas and I am not addicted.
Everyone on the thread has helped me greatly and they found my grandma which I am most grateful for.
Can you let me know if there is a way to print off my family tree on what I have found so far? :-(