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ProfilePosted byOptionsPost Date


Gai Report 7 Oct 2013 05:10

Hi Natasha,

If you could take an issue up with the support as I believe there is an issue with GR and membership renewals which happen over the weekend.

I haven't had access to the site over the weekend and when I tried to post on the boards I kept getting the sign up page. At the top of my page was the wording renew on the toolbar.

I had auto renew turned on and had my first email on Friday 5th October saying my membership had been renewed. Yet I couldn't use the site over the weekend. I only have gained access on Monday morning our time.

I've had a couple of emails now with different receipt numbers saying my membership had been renewed so now I'm concerned my card could have been debited more than once.

I have sent an email to support over the weekend but yet to receive a reply but I gather I will receive one when they return to work on Monday morning.

I look forward to your response.

Kind regards


GlitterBaby Report 6 Oct 2013 23:42

Could the Team please investigate why some members have Emoticons and others have not.

I can probably have a good guess at what the answer is going to be anyway - change to Google Chrome.


martynsue Report 4 Oct 2013 13:51

hello Natasha,
can you find out why I keep having trouble viewing the record's,
I have gold membership so I should not keep being diverted to the membership prices to view the census recoerd's from 1841-1891.

what is going on with this site,this has been happening constantly for the last 2 day's.
please see if you can sort this out or at least find out what the problem is and how long it will be going on for.

thank you.


+++DetEcTive+++ Report 2 Oct 2013 17:58

Thank you Natasha :-)


Community Advisor Report 2 Oct 2013 14:43

Hi Detective, this has now been fixed.

Thanks for letting me know,


Community Advisor Report 2 Oct 2013 13:50

Thanks for pointing this out Detective - I'm asked one of our developers to look into it & fix.



+++DetEcTive+++ Report 2 Oct 2013 13:03

Would you please draw the Review team's attention to this thread? Although there was probably nothing wrong with the content, the title is stretching page one of general reviews.


Community Advisor Report 2 Oct 2013 11:39

Hi Glitter Baby,

As you’re aware, it is standard procedure for the customer support team to let members know which message board post has been reported. In this case you told us that someone had added an email address to their post and they were simply replying to your email and confirming what you had already reported. I will pass on your suggestion that they shouldn't quote reported posts where there is an email address. The thread has now been edited to not show the email address.



GlitterBaby Report 1 Oct 2013 12:37

Still not answering questions so here is another one.

A member posted on an old thread and included their email addy. I posted on the thread that it was against the Terms & Conditions to display it and also sent the poster a message explaining they should go back and edit their post. Did also mention that it could get sent for review etc.

Eventually the member opened my pm but made no effort to remove their email addy. Gave them plenty of time to do it so I sent it for review. Did explain that the member had opened the pm etc when I reported it.

Expected to hear from the GR Team yesterday but did eventually get a message this morning. They can not have been working yesterday given the length of time taken to deal with a reported thread on this board.

So my question is simple

Why did the Team report back to me and still show the members email in their reply ?

Surely some training on this type of review needs to be done so that a members email addy is removed completely before a reply is sent to the member that reported the post.

Perhaps this is something that needs to be discussed with Nicky for future training.

Can the Team have acted against their own T & C's or is this a case that needs discussing by looking at the Data Protection Act?

Over to the GR Team to discuss !!!!!!!


Community Advisor Report 1 Oct 2013 09:13

Hi - the thread has now been removed.


SylviaInCanada Report 1 Oct 2013 01:10

the thread mentioned by GB is still there!

Is it a Bank Holiday or something in the UK???????????


GlitterBaby Report 30 Sep 2013 20:19

Would anyone from GR Team care to explain why a post on this board that was sent for review at the weekend has still not been sorted - either reinstated or deleted ?


Carol Report 27 Sep 2013 00:30

This site is a joke. Good luck to those who stay...

Obviously total breakdown in communication between users and 'management' which having monitored over the last few months I can't see improving.

I'm out of here


SylviaInCanada Report 26 Sep 2013 22:28

I should say that Natasha has contacted me by pm re one of my posts on Suggestions.


Community Advisor Report 26 Sep 2013 16:24

Hi Glitter Baby,

I started rounding up the latest suggestions on the suggestions board from May. Since then I have made a comment against all suggestions. If you have any further suggestions that haven’t been addressed then please feel free to suggest them on the suggestions board and I will get back to you on next month’s roundup.



GlitterBaby Report 26 Sep 2013 13:10

26th September 2013 – A round-up of the latest suggestions from the Suggestions Board:

It has been a quiet month for suggestions. I'm hoping to update you all soon with which suggestions have so far been implemented.

Can you please confirm that you have actually listed every single suggestion made on the Suggestions Board and have given fed back on them all ?

Joy Kentish Maid

Joy Kentish Maid Report 23 Aug 2013 09:38



+++DetEcTive+++ Report 22 Aug 2013 12:03
22 Aug 2013 10:27

Hi everyone,

We would like to apologise again for the current site performance. We know that it is running slowly for some of our members. The problem occurred since we released improvements to the site on Monday. Since then our development team have been working tirelessly to fix the issue, but today we have taken to decision to roll back the changes we made one by one so that we can identify what exactly is causing the site to be slow. We are really sorry for any inconvenience caused and will keep you updated with our progress.

The Genes Team


InspectorGreenPen Report 22 Aug 2013 11:25

The current problem with the Servers timing out is unlikely to confidently resolved on anything but a temporary basis.

Rollo has eluded to the technical reasons why on several occasions, but in laymans terms it boils down to the operating platform on which the site relies upon running out of steam when the volume of data being processed is large.

The techies can and will no doubt make further tweaks to reduce the problem for those of us with large data volumes who are worst affected, but the long term answer is likely to involve some serious upgrades and associated expenditure.

Members who only have a small amount of data linked to their account, i.e small trees, few postings on the community boards or only a handful of personal messages, are largely unaffected. In fact, the majority of members will fit this profile, which presumably makes it difficult to justify any sort of major upgrade.


jax Report 21 Aug 2013 12:05

Even paying the full standard sub of £19.95 a year, two days extra is not going to make much difference approx. 12p...I would just rather have a site that worked and didn't make me want to pick the laptop up and chuck it