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Community Manager

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ProfilePosted byOptionsPost Date


+++DetEcTive+++ Report 21 Aug 2013 11:43

Once the current problem with the Servers has been confidently resolved, could GR consider extending the subscription of members by one or possibly two days?

In addition, would they give those who use credits to view records etc extra credits to replace those used when they unsuccessfully connected to the site?


GlitterBaby Report 21 Aug 2013 11:27


Still no one from the GR Team has seen fit to put an announcement on the boards about the problems that members are having with this site.

Okay so Natasha did post on a thread on General Chat saying that the Team are looking into it but that will not be seen by all the members that use this site.



Kay???? Report 20 Aug 2013 13:04

Great news,,,,,,,many thanks,,,,

-Rambling Rose--------has not had a ban or been suspended just to clear the matter up...


Community Advisor Report 20 Aug 2013 12:30

Hi Kay,

If Rambling Rose would like to be reinstated we would be more than happy to do so, she just needs to send us an email.



Kay???? Report 20 Aug 2013 11:57

Could the team take it upon themselves to re-instate Rambling Roses account, please, as I feel sure the action done in haste and frustration will be regretted in the coming days.

Its an action a great many members will be happy about from GR.

Thank You.


Community Advisor Report 20 Aug 2013 09:40

Hi Sally, as I mentioned above, I can’t disclose any information on this other than to assure you that action has been taken.

Hi Glitter Baby, we are sorry that some people experienced problems with the site last night, our technical team are looking into it now.



GlitterBaby Report 20 Aug 2013 08:59

Once again there were problems with this site

BUT again nothing mentioned on the Annoucement Board in the way of an apology


Sally Report 19 Aug 2013 21:23

thankyou but why did you not say that in the first place

I would like to know what action was taken surely that's not unreasonable I am not asking for a name

then it would show that this site was starting to be managed as I am looseing confidence that it is

awaiting your reply natasher with thanks

sally w <3


GlitterBaby Report 19 Aug 2013 20:50

Thank you Natasha.

Would love to know what appropriate action was taken. Did that member receive a warning or a ban ?


Community Advisor Report 19 Aug 2013 16:45

Hi Sally,

We won’t discuss individual cases with third parties, however, I can assure you that in this case, the appropriate action has been taken.



Sally Report 19 Aug 2013 15:59

natasher thankyou for your reply to my question :-( :-( :-( :-( :-( :-( :-( :-( :-( :-S :-S :-S

sally w


Community Advisor Report 19 Aug 2013 13:47

Hi Glitter Baby,

The team are looking into the problem of multiple error messages for some users and I will update you when we have more information.



GlitterBaby Report 18 Aug 2013 12:07

Would anyone from the GR Team like to confirm that Phil (Technical) is actually working on the problem of errors messages and if any progress is being made on this problem


Sally Report 13 Aug 2013 23:14

another good gr member gone after being hassled and no back up from you I think people that make trouble on the boards

are looked on as goody two shoes and patted on the back

but helpful and good reserchers are helped on there way


please may I have an explanation

and NO platitudes

sally w


SylviaInCanada Report 13 Aug 2013 22:33

I am disgusted with the events of the last 2 days

and am regretting that I renewed my sub last week

I can only hope that things improve, and that GR begin to listen to the many, not the few


nameslessone Report 13 Aug 2013 22:22

After today members will wonder why Genes don't listen to the 'many' instead of listening to the 'few'.

My Oh keeps saying rather than it's who you know but is now 'What you know'. So what does you know who HAVE on Genes?

Rambling Rose

Rambling Rose Report 12 Aug 2013 13:39

I think it would help if the 'Help' option on the menu was NOT tucked away at the top, most new members find it difficult to spot up there, sandwiched as it is between 'account' and 'name'.

That applies not just to those who might wish to contact GR ( as in the case of someone getting a stickied thread removed) and those members who are just looking for the 'faqs' and advice on trees etc.


GlitterBaby Report 12 Aug 2013 12:15

Just to follow on from my post dated 11 Aug 2013 I did receive a message from GR Support this morning.

"It was a terrible shame this post was reported, but after emailing the reporter, we discovered that they were actually requesting that the thread was unstickied rather than that they had found it abusive.
It was a mistake and the other member is really sorry if they caused any upset by their mistake.
I hope this explains why the post was reported and that we can now draw a line under this."

Just hope the Team have given that member instructions on how to use this site properly


Sally Report 11 Aug 2013 21:16

what are you getting paid for this site is not being managed

more and more error messages to night

no manager at weekends :-Sin this day and age

sally w

ed guess what error message while trying to submit :-| :-| :-|


KempinaPartyhat Report 11 Aug 2013 11:09


I totally agree with you

Why cant you ban peoples report button?

I dont care what you think of my post I,m sick of people getting bans and warnings and being bullyed on your site and your company accepting it

When people like this remove posts there is NO valid reason as this post has been a long term post