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Community Manager

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ProfilePosted byOptionsPost Date


SylviaInCanada Report 3 May 2013 01:41

Reggie ........

......... you're quoting a little out of context

Natasha has posted on that link that she is going to be posting 2 weekly progress reports on suggestions made and action taken

That question ................ "Who do you consider direct relatives?" ................ was in response to those who want to have the ability to use capitalized names

It could be quite valid, as some people do seem to have different ideas re "direct relatives"

I think that the freedom to use capitals as and when you wish to, is what is needed ................ ie, flexibility.


InspectorGreenPen Report 3 May 2013 10:16

1. Definition of direct relatives is open to discussion. One answer would be to flag all ancestors i.e. the pedigree for the Home Person.

2. I was involved with the assessment and prioritisation of suggestions for system enhancements for a number of years before retiring.

I would say on average, around half of all suggestions received, however well meaning were rejected as the outset, usually because they brought limited or no real benefit, or were simply impractical.

Of those that got to the next stage, that is for more detailed investigation as to cost and feasibility, probably a further third were rejected.

The remainder were then prioritised for development based on criteria such as cost benefit. urgency, resource availability and so on.

Of these, it was also inevitable that some would never reach the top of the list and were also dropped.

The point I am trying to make is not to be too disappointed if what you think is a brilliant suggestion doesn't quite make the cut, when considered within the wider scheme of things.


Reggie Report 3 May 2013 12:07

I know which individual suggestion the question was aimed at.............

Mark Elliot Anstruther

Mark Elliot Anstruther Report 4 May 2013 07:55


Greetings Natasha
thank you for the first of your fortnightly Suggestions Board Roundups.

I am sure that regular users will carefully monitor how many of these and past suggestions ever get implemented even if you have rated them as 'good ideas'.

After years of Genes retrograde 'improvements', senior management have shown little capacty to respond to repeated and considered feedback allowing serious faults to persist for many months.

You wear so many hats with your responsibilities for Social Media, PR and now Community Manager. I suspect that you will make little progress as your tiny Genes team of technically skilled staff needs considerable additional investment to recover a fully functioning website. Your inexperienced and underpaid support staff, who so often just send out meaningless generic responses, are not a satisfactory answer to the serious structural issues.


GenealogyResearchAssistance Report 5 May 2013 15:50



GlitterBaby Report 5 May 2013 22:23

Another question that will not be answered but here goes.

A member of the Support Team has posted on the boards today at 19:26

Was this member posting on a personal level but using their GR login ?

If they are part of the Support Team and working this weekend then why are posts sent for review and other messages being ignored.


GlitterBaby Report 6 May 2013 12:59

I will not bother to send a message to the Support Team as they would not answer anyway so will put here what I would have said.

This site is becoming a disgrace. Surely there must be someone working in the Support Team department over a Bank Holiday weekend. Two threads need to be removed as soon as possible as they are causing a great deal of upset and bad feelings between members. Very surprised to see they are both still on the boards. One is particularly in bad taste as we have just lost a very well respected member of this site. I just hope their family and friends have not read it.

You continue to allow some members to post what they like, make accusations against other members without proof etc. Why is action not being taken?

Your prompt action to this matter would be appreciated.

P.S. As a regular user of the boards - during the today, evening until 1am and of course weekends if there are any positions available to work in the Support Team then I would like to be considered. I would only expect a new computer to replace my ageing one and a reasonable hourly rate of pay. I could take up this position immediately.

Please do not add any comments to this as I do not want any post getting sent for review or even a member getting a warning. If it happens to me then that is okay.

Have a good day,



KenSE Report 8 May 2013 09:56

Perhaps if the opening post of a thread is reported then the whole thread should be hidden and closed for further postings until a decision is made.


GlitterBaby Report 8 May 2013 12:05

The Team need to get their act together. Why is it taking so long for posts/threads that are sent for review to be dealt with whether it is a Bank Holiday or not.

Fed up asking the Support Team questions as they just cherry pick what they are going to reply to and ignore the rest of the message even when you send it back for the questions to be answered.

This thread is a waste of time !!!!!!


Community Advisor Report 8 May 2013 12:11

Hi Mark Elliot Anstruther, I’m sorry that you are unsatisfied with the responses from the Customer Support Team, I’ll take a look at the responses that are being sent out.

Hi GlitterBaby, as far as I’m aware some customer queries were cleared over the bank holiday weekend by the Support Team. The threads that I believe you are referring to have now been removed. If a member makes an accusation against another member, actions are taken and warnings are given out. We only discuss this with the members involved.



GlitterBaby Report 8 May 2013 12:15

Woud love to know which queries were dealt with over the weekend as clearly the Team were not dealing with posts sent for review.


Porkie_Pie Report 8 May 2013 13:32

Their are still posts on threads that have NOT been dealt with whilst others on the SAME threads that have,

Why are the team removing or reinstating posts in that manner we where led to believe that the team read ALL the thread when a post is sent for review,

This is clearly not the case

Also I would like MY thread that has IMO been maliciously reported looking at


As I have a reply on the thread in my link and note other concerns have been answered my post on this thread need no further action,

Thank you Natasha


GlitterBaby Report 16 May 2013 12:31

Oh well no job offer received :-P

But the Team are still not answering questions. Is it because they have their hands tied and are told not to answer certain questions from certain members.

Questions are not dreamt up to test the Team they are genuine questions that need answering.

That will not get answered either


GlitterBaby Report 17 May 2013 16:04

Another question the GR Team will not answer

Has any action been taken against any member(s) that were responsible for malicious reporting of threads ?


Gai Report 18 May 2013 07:14

Hi Natasha,

When you see this can you check with Estelle as to whether she received my email.

Ancestry ads are again appearing on the GR site and I have sent her the screen shot.



GlitterBaby Report 19 May 2013 16:55

When are the Team going to take action against the idiot member who delights in sending duplicate threads for review.

This means that the poster can not delete their own thread when they realise it has gone on the boards twice.

It has happened to a lot of members by accident because of problems with this site.


InspectorGreenPen Report 19 May 2013 17:54

As stated 8th May or thereabouts, this thread is a waste of time !!!!!!

If someone has reported a duplicate thread, so what.


There are more important things in life.


KenSE Report 19 May 2013 18:45

It depends how seriously Genes take it. I would assume that they see it is a simple duplicate and delete it without any penalty on the poster.

Ideally some software could detect duplicates and delete them automatically.

What often happens is that someone answers one post and someone replies to the other saying "duplicate post please delete". That puts the duplicate at the top of the list and then someone else answers the duplicate which causes confusion. The OP very rarely deletes the duplicate.

It would make sense for whoever indicates a duplicate post to nudge up the original so that it leapfrogs the duplicate.


jax Report 19 May 2013 18:50

It may not matter to you IGP

But some posters who are new to the boards, get a bit upset when their duplicate posts are reported.

I would imagine the person who reported it, was one that likes to follow the guidelines to a tee...normally getting it wrong


GlitterBaby Report 20 May 2013 11:35

"You should feel free to PM me and I will do my best to answer your questions and queries when I can but please be patient as I will be fitting this role around other work I have. "

My patience has run out !!!!!!

Two messages sent on 10th and 11th May remain unanswered but have been opened. Messages sent by other members, concerning the same subject, are also unanswered.

If the Support Team and you do not answer questions then who do we turn to?

Can I suggest you add this to "My Watched Threads" as you have obviously lost track of this thread.