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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 3 Jul 2013 14:53

Strange but I thought I had a message from the Support Team on a Saturday but that was earlier this year.

Very concerned that GR openly admits that no one is available at weekends.

Error messages are a real problem on this site. Does not matter what I try and do they appear. Click on a board, click on a thread, try to add a reply.

There must be so many members with a high post count that this effects but does not seem to matter much to the Team for them to sort it out

jax

jax Report 3 Jul 2013 18:00

So my advice is to just hand your money over and go find something else to do...

.Not much point posting on the boards as you cannot get rid of your post count...sending private messages would just be the same....having a large tree also seems to be a problem.

Is Wednesday half day closing aswell?

JustGillian

JustGillian Report 3 Jul 2013 18:40

:-D :-D :-D @Roy.

Maybe it's a subtle hint from GR - those with super numbers of posts are now supernumerary!

SylviaInCanada

SylviaInCanada Report 3 Jul 2013 19:43

Problem with what Natasha said about errors .................


Yes, I have a lot of posts ........ I've been on here for 9 years and have helped hundreds, if not thousands of people

Yes, I have a lot of messages in my message box ....... sa me reason as above

Yes, I get a LOT of Error messages, every time I'm on site



But I get them both on long threads AND when submitting the 2nd or 3rd post on a brand-new thread.


So, does this mean that the GR system has to load all my long threads every time I submit a post??


or is something else going on????

Porkie_Pie

Porkie_Pie Report 3 Jul 2013 20:20

As far as the amount of threads/posts a member has then it used to be that you could have a clear out to reduce the amount of threads cluttering up the "my threads" section and the posts count

Suprises surprise that is no longer an option because guess what................. you got it......... their is an Error, A long standing Error with the system which means that when you delete your post from someones thread it still insists on listing that thread in the "my threads" section so the clutter remains

Roy

GlitterBaby

GlitterBaby Report 3 Jul 2013 23:45

Clearly the request review system is still not working

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1299386?page=1

This has several post still outstanding

Porkie_Pie

Porkie_Pie Report 4 Jul 2013 00:41

GlitterBaby, Check my last post on that thread

Roy

Joy Kentish Maid

Joy Kentish Maid Report 5 Jul 2013 22:42

The request review facility has not been functioning correctly in the last few days; Estelle could verify that.


Re "The team doesn’t work weekends anymore. It is usual practise to notify members when posts have been removed."

- when did the team stop working at weekends, please?

- I was not notified at the time that a thread of mine in the suggestions board was incorrectly removed.


Re
"I’ve checked with customer support and there are no outstanding request reviews. If you have seen that there are still some outstanding could you please let me know and I will ask the customer support team to look into them immediately."

- certainly; for instance in
http://www.genesreunited.co.za/boards/board/suggestions/thread/1299386 you will read

13 Jul 2012 11:09
This http://www.genesreunited.co.uk/boards.page/board/living_relatives/thread/1272794 has been waiting since June last year.


GlitterBaby

GlitterBaby Report 6 Jul 2013 10:52

Another question

If a member is daft enough to send their own opening post for review, on say a Friday evening, knowing full well that the Team are not working and it will stay on the boards until Monday.

What action, if any, will the Team take against that member.

One warning or a ban ?

KenSE

KenSE Report 7 Jul 2013 08:14

Why does the software allow someone to report their own thread?

Is there a genuine reason why anyone should do that?

Should someone be banned for being daft?

Porkie_Pie

Porkie_Pie Report 7 Jul 2013 09:21

No one should have the ability to report their own thread.

All members have the ability to delete or edit their thread/post if required

By reporting your own thread/post you are simply drawing attention to the "reported" thread which will always result in Controversy

IMO the only people who would contemplate such a thing is one who seeks attention at any cost and with absolutely no regard to other board users thoughts or feelings.

Roy

SylviaInCanada

SylviaInCanada Report 7 Jul 2013 22:06

Roy


the member I'm thinking of who admitted reporting their own posts ................. also said it was because they wanted to see what would happen :-S :-S :-S



they did not report back :-)

GlitterBaby

GlitterBaby Report 9 Jul 2013 09:31

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1283730

PLEASE, PLEASE, PLEASE

When is this problem going to be dealt with by the Team.

It does not seem to matter if a member has a post count lower than 1,000 or more than 20,000 the error message is a problem.

A question that I have asked before and no one will answer but how many times does an error message have to be reported before the Team investigate?

I alone must be responsible for 100's but nothing is being done about it !!!!!

PLEASE, PLEASE, PLEASE from one fed up member.

InspectorGreenPen

InspectorGreenPen Report 9 Jul 2013 19:44

Copy and pasting of third party postings into a thread.

This is something that many, especially, our regular, expert and long standing members do on a regular basis, and of which examples are frequently seen on the message boards.

Apparently this is in contravention of the GR Guideline to Message Board Postings "Please do not submit the same or similar material more than once" and results in removal should the posting be reported for review.

This is something that I don't remember happening in the past so can I ask is it a new policy?

jax

jax Report 9 Jul 2013 20:08

As far as I am aware Posting about the same family more than once has always been one of the guidelines

I once posted a link to a previous thread which was reported....when I complained I was told I should have reported the thread??? so obviously GR like having more work for themselves

InspectorGreenPen

InspectorGreenPen Report 9 Jul 2013 20:42

I can understand the rationale against the same member posting a request for information multiple times, but this is another league altogether.

All I can say those who are minded to copy and paste content from other members threads to clarify their point should think twice before doing so.

Porkie_Pie

Porkie_Pie Report 10 Jul 2013 10:59

I see nothing wrong with C&P in order to clarify a point,

In fact their are plenty of forums that use the system of C&P to communicate effectively in reply to all threads and posts

If you are replying to someone in debate and don't add the content you are replying too then it can be confusing to all reading without the content being available on the same actual post makes the post itself appear to be not relevant.

If I C&P content from any member and then post that content as a quote addressed to that same member with my reply/input then that is NOT a Copy and pasting of/to a third party,


third par·ty

Noun
A person or group besides the two primarily involved in a situation, esp. a dispute.
Adjective
Of or relating to a person or group besides the two primarily involved in a situation.
Synonyms
third person

Roy

CupCakes

CupCakes Report 10 Jul 2013 11:09

Natasha. We need a point clarifying - Copy and pasting of third party postings into a thread.
Can we report such posts when it is obvious writers are not only point scoring but this type of comment can be very upsetting and stressful for the person targeted.

IGP's posts 9 Jul 2013 19:44 & 9 Jul 2013 20:42 explains it all.

Edit: The guidelines for message board use also says "Please do not post anything might appear intimidating to other Members." - surely this covers such posts.

:-(

MarieCeleste

MarieCeleste Report 10 Jul 2013 11:16

It's perfectly acceptable to copy and paste all or part of a post. I often do it when helping on the boards if I need clarification on something a poster has said I'll extract the specific text and ask for further info or clarification.

InspectorGreenPen - are you inferring I could eventually be banned for doing that?

Also, what about when several people post the same info in response to a query, e.g. a BMD index or census, are they then in contravention of "Please do not submit the same or similar material more than once"? Perhaps we'd better all stop helping in case we get banned! (Oh, and I copied and pasted the text in quotes from your post above).

The guidelines for message board use also says "Please do not post anything might appear intimidating to other Members.", I'm afraid you now have me rather worried and intimidated in case I'm breaking the rules! ;-)

Rambling Rose

Rambling Rose Report 10 Jul 2013 11:27

Natasha, one thing that does need sorting out imo is the changing of board names to deliberately 'hide' behind a new name

eg if X is known as a sender of dubious messages and nasty posts and then they change their name to Y...how is one supposed to know that one may be communicating with someone they have tried to avoid!. It isn't possible to keep a note of all membership numbers, and would in any case not allow for spotting the ones who have more than one account.

This has been the cause of much trouble in the past , it continues to be. I don't see any legitimate reason why the 'change board name' facility is there other than a bit of fun at Christmas...and surely we can manage without that?