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Family Tree Issue

ProfilePosted byOptionsPost Date

Russell George

Russell George Report 18 Jun 2013 19:54

I am new to this website and am having problems when full family tree is displayed.
It seems i have copies of ancestors across screen which i cant remove/delete and these build up in List tab file? Could anyone tell me how to remove these copies without losing the my main tree or how to start all over again from scratch?
Many Thanks !! :-(

Gwyn in Kent

Gwyn in Kent Report 18 Jun 2013 22:02

Can anyone help a newcomer, please ?

I'm sorry I don't use the site for my full tree, so don't know the answer.



ArgyllGran Report 18 Jun 2013 22:15

I had this problem last year.
I reported it to the Support Team, and they quickly fixed it.
It's not something you can correct yourself.

Click on "Help" at the top of this (or other) page, then "Contact us" in the menu on the left, then "Support Team".


Cynthia Report 19 Jun 2013 16:34

As Russell is a new poster, I will send him a friendly message as to how to return to his thread. :-)

Russell George

Russell George Report 19 Jun 2013 19:15

A big thank you to all of you who have come to my assistance over this issue,very quick and very kind. :-)