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Help! Problem adding child

ProfilePosted byOptionsPost Date

Joseph

Joseph Report 24 Feb 2014 21:55

I have a husband John and wife Emma, when I try to add a child I click on John, Add child, enter forename, dob, gender, parents John and Emma then click save.

The child attaches to John but not to Emma.

On the child’s details the father is John but the mother is blank.

Not had this problem before.

Please any ideas??

Porkie_Pie

Porkie_Pie Report 24 Feb 2014 22:12

Try refreshing the page (press F5) If that doesn't work then contact GR support

Roy

Just a thought, You did select Add to in the Parents* section,

you have the option to select ( both parents ) or select Father plus unknown?

If your adding through the mother you have the opposite select both or (Mother plus unknown)

Roy

Joseph

Joseph Report 24 Feb 2014 22:36

Porkie_Pie,

Thanks.

I have tried entering through mother but the child still attaches to father and not to mother.

I'm giving up for today, will try again tomorrow.

Thanks again.