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Top tip - using the Genes Reunited community

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won't allow me to view tree

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Stephen

Stephen Report 24 Jan 2016 16:37

Hi I was wondering if anybody could possibly help me.
I requested to view a person's tree and was allowed to view it.
but all i get is the following message.
401 - Unauthorized: Access is denied due to invalid credentials.
You do not have permission to view this directory or page using the credentials that you supplied.

Thanks Steve.

+++DetEcTive+++

+++DetEcTive+++ Report 24 Jan 2016 16:58

Which route dId you take to try to view it?

Open your own tree, then at the top, under your own board name, click 'view other trees'
There's a tab in the subsequent box which says 'Trees shared with me'.
If the tree owners name is listed, click on the link, and it should open. Should you get the same response, try emailing [email protected].
No name would indicate permission has been withdrawn.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Cynthia

Cynthia Report 25 Jan 2016 13:31

Welcome to the Community Boards Steve.


(I'll let Steve know how to find his replies) :-)

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

Stephen

Stephen Report 25 Jan 2016 15:43

Thanks DetEcTive
I did this yesterday but for some reason it would'nt let me in.
But just tried it now and its fine.
Once again thanks

Regards Steve.

Hugh

Hugh Report 31 Jan 2016 22:51

A solution I found for this which sometimes works is this :-

1) Get tree owner to 'Stop' permission, then Log Out.
2) Then tree owner should Log In and 'Allow' again.

You may need to wait a day to update or it may take more than one attempt.

Researching:
Scotland, Ireland, England, Italy, Canada & New Zealand.