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Membership renewal £ 9.95 ??

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ProfilePosted byOptionsPost Date

Redharissa

Redharissa Report 8 Nov 2006 10:35

nudged for people on general board with same query

Redharissa

Redharissa Report 11 Nov 2006 13:09

Yesterday someone created a thread about some website which was offering a special rate new membership to GR. It attracted quite a few responses too. I book marked it but today have noticed that the entire thread has been deleted. How strange!

Rita

Rita Report 11 Nov 2006 13:58

Nothing sinister Tracey I deleted the message myself I thought it had run out of steam! The offer was a 25% discount to sign up, making it £7.50 I just thought if they could do it for new custom they should do it for their loyal users.

Redharissa

Redharissa Report 11 Nov 2006 22:49

Thanks Matt. Do you know how long that discounted offer runs for? It might be useful for folk whose renewals are up soon.

Ted

Ted Report 11 Nov 2006 23:29

Colin, hi. my renewal is due 2 Dec and told that it would be £9.95 and not £7.50 as that rate had finished. Then I read a post which said that they had been charged £7.50 so I emailed them back and asked them which is which. i got the same reply that it was now £9.95 and would I inform then about anyone who was still paying £7.50! I wont, but it seems that chaos is reigning at HQ if they dont know what the rate is. Ive requested that they post a message telling us all just what the rate is, and that will suffice. After all you would think its the obvious thing to do, and let us all know what is happening. Lets just see if they do. TED

Anne

Anne Report 12 Nov 2006 08:18

My membership is up for renewal this week. I've had three email reminders from GR over the last three weeks, the 1st stated:- 'We will renew your membership for £9.95 on 15th November 2006 using the same card you used last time.' the 2nd:- 'We'll renew your membership for the next year on 15th November 2006 using the card you used last time.'(no price quoted) and the 3rd:- 'And at only £7.50 for a whole year, it’s great value too. Click here to renew!'(not saying that they will renew it for me) On clicking 'Renew now' on my home page after receiving each email the price has been quoted as £9.95, £9.95 and £7.50 respectively, it is now stating £9.95 again. WHAT are they playing at, I really don't know. Anne

Redharissa

Redharissa Report 21 Nov 2006 01:19

revived for Trish over on the General board! Also see 'I'm having trouble renewing sub' on the General board for another problem which happens - ie GR claim they cannot access your credit card and then charge you a higher fee because of it.

Trish Devon

Trish Devon Report 21 Nov 2006 01:38

Thanks Tracey, Seems as if they dont know what they are doing. £9.95 or £7.50 Had an email from them yesterday, they still have not answered the question. Thanks Trish xx

Linda G

Linda G Report 21 Nov 2006 06:43

I had a message about this as well: This is the email I sent them::::: had an email from you today regarding continuing my membership. I believe that continuous membership is £7.50 so why have I been asked for £9.95? I have checked my account details and the continous membership box is ticked. Regards Linda and then the mail I received back Thanks for your email. The standard cost of renewal is £9.95 for one year's membership. If you opted for our auto-renewal the fee would be automatically taken from your card. We will email you 28 days before the renewal takes place so that you are free to opt out of it if you wish. If, for some reason, the auto-renewal fails then you will have to manually renew your upgrade. We do feel that £9.95 does offer extremely good value for money with new facilities being continually added to the site, including our brand new tree viewer and builder. I hope this clarifies the situation. Best regards, Lisa The Genes Support Team I mailed back saying thanks for your prompt reply (within 2 hours) but your email didn't answer my question. No answer, about 10 days now Linda

Redharissa

Redharissa Report 28 Nov 2006 11:58

Just to let you know that I have finally received a refund from my bank/credit card. Unfortunately, although this means I am back in pocket by the princely sum of £2.45, it seems that it is a courtesy payment from my Bank. But it wasn't them who'd messed up - it was GR! I will probably untick my Continuous membership option in the future as it gives no benefit whatsoever. Someone told me that they didn't even bother renewing and yet still have full use of the site. Anyone else come across this?

Nanny Pat

Nanny Pat Report 28 Nov 2006 13:20

Hi, I also am up for renewal soon and have had two emails over the past three weeks, I replied to both of them as I am being asked for £9.95 when I have continuous membership ticked. I replied instantly to both emails and still have not had a reply to the first one yet! Before renewal date I will untick the box if I have not heard from GR regarding how much they are really charging.

Redharissa

Redharissa Report 8 Dec 2006 09:17

nudged for reference

Jayne

Jayne Report 18 Jan 2007 19:41

This topic has probably run out of steam now but I just wanted to add how disgusted I am that they have put the renewal fee up! I haven't been on here for a while and I'd just decided to start updating my tree and trying to find people again and saw 'renew now' on my screen. Not sure it's worth it! Jayne x

Louise

Louise Report 18 Jan 2007 20:29

Before the topic completely runs dry................. Its cheaper than Ancestry and you can get more from it i.e. 'speak' to real people. All the researchers who give their time and advice freely....a BIG THANK YOU.........YOU ARE ALL STARS............YOU ARE GR. Gan Canny

Angela

Angela Report 19 Jan 2007 17:12

i ave just had my renew from genes and they have charged me £9.95 ............ im going to email them because thats not right is it