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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date


InspectorGreenPen Report 7 Feb 2013 06:35

GR might email to tell you that someone has sent you a message, in which case check your GR inbox, as suggested.

On the other hand GR do occasionally send you a message that you might have a possible name match with someone, in which case the link in the email will take you to their name and you can, if you wish, send them a message.

Is it this what you might be referring to?


jax Report 6 Feb 2013 23:34

If Genes sent a message to say someone has tried to contact would not have needed to pay money to recieve such a message, so dont know what the con was?


Reggie Report 6 Feb 2013 23:25

What method have you used to try to contact her?

How did GR notify you?

If they sent you an on the link, and send a reply


patchem Report 6 Feb 2013 23:16

Have you looked in your Inbox for a message from her?


Marilyn Report 6 Feb 2013 23:11

Genes reunited said that Sue Keeler wanted to get in touch with me, is this just a con? As i cant seem to reach her.....Marilyn Connett


GlitterBaby Report 6 Feb 2013 23:10


Would be better to start your own post rather than adding to this one dated 2004 and is not a contact thread in the way that you seem to think



Marilyn Report 6 Feb 2013 23:07

Connett. Marilyn would like to contact Sue Keeler about her grandmother Beatrice Sharp.


Tracey Report 19 Sep 2004 20:39

i have found the site very annoying have been trying to get in touch with the site for nearly three weeks and still nobody has returned with an answer to my question tracey


Martin Report 19 Sep 2004 12:26

I have had replies from GenesReunited in the past but they do seem reluctant to act on any suggestions or complaints. There have been complaints about the difficulty in passing EMail addresses and URLs since when they started. It is very popular in the family history online world to knock ancestrty but at least you can pass EMail addresses and URLs on their message boards and lists. Also they they do not corrupt the text so you can past e things without them ending up unintelligible. Their MyFamily site allows the posting of family trees and is far superior to the system used by GenesReunited. I have stayed with GenesREunited because it attracts a lot of people new to family history so there is a good chance of making contact with some distant branch of my tree. The trouble is that many of these newscomers don't then reply to messages. I found someone with the same surname from the same town as me and was hoping to find out who they were descended from. But I have never been able to get any more information or eply out of them. Very frustrating! Martin


Stardust Report 19 Sep 2004 11:48

I agree - Geneseunited does leave a lot to be desired. Having been a paid-up member since 25 July 2004 I am still unable to access anything on the site with the exception of the message boards. I've sent countless emails and have had just 2 replies, both promising assistance which never eventuates. If I use a different name to register I am able to search, but then get the request for payment when I try to contact anyone. I wonder just how long it takes to get assistance from the Support Team.


Margaret Report 19 Sep 2004 00:21

I'm having the same problem at the moment. I have been contacted by someone who I know is related but giving him access to my tree wont help, we all know how difficult it is to navigate trees on GR especially large ones. Also some of the info I want to give him is not on my GR tree. All I want to do is give him my email address and he is trying to do the same, with no luck at all. Have just replied again using spaces etc. Dont hold your breath!!!!!!!! Do GR want to help us with this hobby or just make huge profits? Michelle I would like an answer for this question, have emailed GR direct, still waiting. Margaret


cazzabella Report 18 Sep 2004 23:54

I used to have a lot of problems with GC mail going astray or into my junk box, but this is no better. Ideally, I would like to know that my mail has got there, and that it's been picked up, then I can stop wondering about whether it's not been read yet, or someone just isn't replying, or if it even arrived in the first place. There's nothing worse than offering to share what you have with someone, only to never get a reply and not know why! I too do NOT want to have to remember to block a new contact's access to my tree; surely it should be the other way round? I should be checking a box to say Yes they can look, not uncheck it to say No. As for the paragraphing, don't get me started on that or on the text stuff. I know it's fashionable nowadays to abbreviate everything, miss out punctuation and not worry about spelling, but it just makes me so cross! Carole


Martin Report 18 Sep 2004 22:56

ROOTSWEB manage to have a box you tick if you want to display your EMail address so I can't see why GenesREunited can't do something similar. Martin


Jan Report 17 Sep 2004 14:21

Agree with all you are saying but I did reply to a message giving my email address without brackets and it was obviously received OK as the person (from NZ) emailed me personally this morning.

Christine in Herts

Christine in Herts Report 17 Sep 2004 13:19

Yes - those lumpy messages are definitely a backward step. Not everyone bothers too much with punctuation, so if they also lace the message with text-speak the lack of paragraph-spaces makes it unreadable. Christine

Maz (the Royal One) in the East End 9256

Maz (the Royal One) in the East End 9256 Report 17 Sep 2004 13:06

YES ITS DRIVING ME MAD !! - can't even put your own e-mail address in without adding spaces and brackets and splitting up words like ya hoo etc. We were quite adequately protected before, now once you have contact and want to keep in touch its a right pain - AND it doesn't set out your message as you type it, it all gets bundled up together in one lump! - AND I don't want all and sundry seeing my tree if I forget to click a box. Maz. XX

Christine in Herts

Christine in Herts Report 17 Sep 2004 12:59

I think, on balance, I prefer to be able to choose whether or not to give out my e-mail address when sharing info, so that aspect of the change seems OK to me. That thing about not having your personal e-mail full of unwanted GR contacts seems reasonable, too. I've just checked: you have to un-tick the "allow access" button when sending a contact message via the New Names list if you don't want to open your tree to someone who may have nothing to do with your family. Given that the first contact is purely speculative, I think that's a bit iffy. Christine


Martin Report 17 Sep 2004 12:49

Added by Carole Button GC on 15/09/2004 18:45:51 Martin, I don't think it automatically gives them access to your tree. You have to click to allow access. None of my contacts have ever been given access automatically. If you make an initial contact to someone from Names Summary, i.e. not using Send Reply, then the default is to allow then to view your tree. You have to remember to untick the box. It does not happen if I click on your name to send you a message. Martin


Anne Report 16 Sep 2004 12:44

However, I am finding it quite useful! I can keep much better track of contacts and why I/they contacted. If I want to send more details I just ask them to send their email. This way I don't have an Outlook express box full of people who I'm not sure why they contacted me! Anne


JoyDean Report 16 Sep 2004 10:56

Michelle - also, I agree with Brian, "the new system to be a pain" - because, as I have said in a message in feedback, one can block incoming emails if one does not want to receive them, but with the new system they just appear in messages in the site and can appear again from people, whether you want them or not. Joy