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RE COMPLAINTS AGAIN !!!

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InspectorGreenPen

InspectorGreenPen Report 15 Jun 2008 11:58

Thanks Teresa. I worked in the Financial Services industry for just over 20 years so it is a case of gamekeeper turned poacher.

Basically they have lost a share cerificate for some SAYE shares that had recently matured, and, whats worse, weren't even aware until I lodged a complaint that the shares hadn't appeared in my account.

I have made it clear I will be looking for some compensation due to share prices falling and am awaiting developments with interest.

₪ TeresaW elite empress of deleted threads&#

₪ TeresaW elite empress of deleted threads&# Report 14 Jun 2008 21:19

Peter, if it is a finanacial problem, take it to the FSA (Financial Services Association) because they clearly have not followed FSA procedures.

CATHKIN

CATHKIN Report 14 Jun 2008 21:16

It wasn`t a major issue but was about the rudeness of the staff but shouldn`t all complaints be replied to within 21 working days?
Ros xxx

tinkers

tinkers Report 14 Jun 2008 19:27

hiya ive sent u a private message

good luck

InspectorGreenPen

InspectorGreenPen Report 14 Jun 2008 19:25

It is scandalous, isn't it, the way companies pay lip service to their so called customer service procedures.

I complained over a financial matter three weeks ago and got the usual blurb that they were looking into my problem, with great concern, and would get back within 5 working days. No such luck.

A fortnight later I asked for an update by the end of the day and got a phone call thanking me for bringing the problem to their attention.

I ask you..... Now 5 weeks on and we are no further forward.

CATHKIN

CATHKIN Report 14 Jun 2008 19:02

I wrote to the Co-op re the way I was treated re refund at the beginning of May . Also written 3 times to Head Office and they said they would sort it out --as yet no answer. What a way to treat customers,
Ros xx