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CD/RW Drive

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ProfilePosted byOptionsPost Date

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:46

yes

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:44

Did it search on-line as well as locally on your computer?

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:43

ok, wizard searched and said can't find a better match than what I have.

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:39

ok if that is the case it is possible it became damaged in some way when it was taken out.
However, let's try to restore/update the driver.

On the Driver tab click on the "Update driver..." button and then if asked, use the option to search automatically and follow the on-screen instructions.

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:35

around that time it could have been.

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:33

Is that when it stopped working correctly?

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:32

no but I think a few months ago I took the rom out of the tower to dust it but I put it back right.

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:31

It is just POSSIBLE that the problem is with number 4 or 6.
Have you installed any new hardware or software recently or have you changed the region of your DVD player?

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:25

ok just give me a sec to check which ones are which.

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:23

ok there are 6 entries:
C:\WINDOWS\system32\DRIVERS\cdrom.sys
C:\WINDOWS\system32\DRIVERS\imapi.sys
C:\WINDOWS\system32C:\WINDOWS\system32NTIDrvr.sys
C:\WINDOWS\system32\DRIVERS\redbook.sys
C:\WINDOWS\system32\drivers\UBHelper.sys
C:\WINDOWS\system32\storprop.dll

nrs 1,2,4,6, have a tick by them

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:14

Ok click on the Driver tab and then on the "Driver Details" button and let me know what it says under "Driver files".

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:11

it says

This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:09

Under the General tab, what does it say for "Device status"?
(from this point you may find that you have to keep minimising and maximising windows)

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:06

ok, I have the properties box up

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:05

Now right click on your drive and select Properties (at the bottom of the list probably).

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:04

ok done that

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:03

it might be worth jotting down the make and model number as listed at this point in case this doesn't work and I need to go looking for other drivers/patches.

skwirrel 1

skwirrel 1 Report 16 Jun 2008 17:00

yes

eRRolSheep

eRRolSheep Report 16 Jun 2008 17:00

Is your DVD drive listed there?

skwirrel 1

skwirrel 1 Report 16 Jun 2008 16:58

done