General Chat

I can't access my tree or any other that I should have access to.
The screen is completely white. Has this happened to anyone else ?
Joan

you havent logged onto a different site?

might need to enter all your details...otherwise...

Bob

No Bob I am here and when I go to search My Family Tree box there is nothing there. I will try it again
Joan

having said that, I tried mine and it took about a half minute to come through......i'm on .za

Bob.

I can't 'sort' my pages either with the box at the top right hand corner of the page. You know what i mean; sorth by newest and oldest messages.
Tree still blank and no number of relations at the top.
Joan

No, No.1 mine is still blank.......................can I borrow your tree ?

Mine's OK, I'm on co.uk

I'm on co.uk also Claire but still no tree
Aaaaaaaaaaaaaaaahhhhhhhhhhhhhh
Joan

I don't think it matters too much which site you are logged into, it is more to do with the speed of the connections from you to your ISP and thence from them to GR. GR also have many servers attached to the internet and if you are unlucky to connect to one that overloaded you will experience delays.

I use http://www.genesreunited.com/. Just tried my own tree of almost 3000 names and it is taking between 5 and 10 seconds. I am on Orange 8 mb broadband.

Whilst the screen is white, there should be a message bottom left of your browser telling you that is is connecting, waiting, reading etc.

Make sure you delete temp files regularly as if you don't, and there is insufficient space your computer has to start deleting previously loaded web pages whilst the file is loading. This delay can cause a time out and the tree fails to load.

GR's tree load seems to be particularly prone to this.

Will try that Island.
Have just sent a message to GR team
Joan

Hi Joan

log off genes & do a disc clean up sometimes cleaning your cookies clears it.
Hope this helps

Joan,

Give the details of someone in your tree and we can look for them using the Quick Search to see if they are still there.

Rose

Hi Bilbo, the message on the bottom left says Done.
Joan

Rose
Irene Holden 1927

She's still there and belongs to your member id.

Rose

What browser and operating system are you on? Has anything changed recently in terms of updates or new installs?

Rose

Hi again
PROBLEM solved . I think.
OH had increased the security on internet explorer due to us being victims of internet fraud last week.
I can see my tree on medium high security but when he switches to high security it hides mine and others trees.
I think now is the time to invest in a tree programme.
Thanks all for your assistance.
Take care
Joan