General Chat

Im sorry GR representative but this is all getting a bit silly now. The problem has got even worse over the last 3 days. I cannot view the home page without the maintenance page coming up, same for messages, most of the boards, & hot matches. Search is hit and miss and my tree keeps crashing. Im just glad it let me onto the site through the help page and i managed to find this ONE board that works so that i could see if anyone else is STILL having problems. Will we get an extension on our subscription? We are not all technology minded on here. My mother has paid for a month subscription and hasn't been able to access the site since. She hasn't got the knowledge that some of us have on how on earth she would even begin to try and access the site without using the main link and i am sure there are many more on here just like her.

If you signed up to a years subscription of your favourite magazine and they only sent you January, March, May, July, September, October & November you would be outraged and demand the other months were sent to you too. So i think its only fair that an extension on peoples subscription should be put in place because of these site issues.

Well I haven't a clue as to what IE I am on, only know that when I try my usual entry for GR I get the maintenance message. When I go to the next site I get in but can't get into the 'Home' section. Why oh why can't they leave things alone. They keep bl***y mucking about with this site every few weeks. Was thinking about not renewing my subs but it would only be a mere drop in the ocean that they would be missing.
Come on GR, get your act together!!!!!!!!!!!

HH


there are not 11 million members on site!


the number of 11 million members is cumulative since the start of GR in 2002

The site was free for everyone for at least 1 year ................ I joined as a paying Standard member in 2004.

There is no indication as to how many of those are free members vs paying members.

But I think it would not be too far wrong to say the majority are in fact free members, who use the site as a place to build their tree. This site is rated in a couple of sites as having one of the best tree making programmes that is available free.

I've sometimes taken a guess at how many of the 11 million are still active members

I reckon 1 million would be excellent, 100,000 possibly more accurate.



sylvia

I am getting this maintenance message if I click on my bookmarks (firefox) but can get straight through via Google, no passwords, just "Hallo Elizabeth" straightaway. And I can navigate round the site mostly, but on "My Threads" we're back to maintenance again.

hmmmmmmmmmm


"Dear Margaret

Thanks for your email.

I am sorry to hear that you are having problems accessing the site. If you are accessing the site from a bookmark or a favourite page then this might be why you are having problems. Please could you remove this old link? Then go to www.genesreunited.co.uk and enter your sign in details and you will be able to log in. You can then add this page to your bookmarks or favourites page again."


done that .......... several times over the last weeks


doesn't work!




Contact Support ...... tried that

Error or Maintenance message



I am having problems, but a lot fewer problems than many other people





Plus, I am using IE6, much to the support team's disgust!


It simply cannot be all OUR servers, or OUR browsers, or OUR whatever


If it was a customer server or browser problem, then only those people using that same server or browser would be having trouble.



sylvia

New facilities available free for now but then you have to pay extra dont understand surely as a platinum member this would include new updates as and when they beome available 11 million members on the site even at the basic membership thats a lot of dosh in my book

Thank you Margaret sent them message and still waiting for them to
sort out, they did reply to me that they were looking into it.

Emmax

Hi Margaret also highlight these but still comes up
with message re maintenance work.

Emmax

Yes, Oxford ones I believe. unlike your Grass Skirt,what happens at Haymaking time?. :-S ;-) :-D

At least Victor Sylvester wore baggy trousers

Why should people who use this site have to change to suit GR. they don,t pay us,we pay them and as such they should sort out their problems. Its getting like the old Victor Sylvestor Dancing, Slow,Slow Quick Quick Slow. Not good enough.marks out of ten ,Minus ten.**M** :-S

" If you are accessing the site from a bookmark or a favourite page then this might be why you are having problems. Please could you remove this old link? Then go to www.genesreunited.co.uk and enter your sign in details and you will be able to log in. You can then add this page to your bookmarks or favourites page again." - done a few times :)

Had a go at doing this Margaret got in OK but still
can't see My Threads or Inbox.

Emmax

l can now get on here using IE and Firefox.
Try downloading Firefox or Chrome as a temporary measure. l use both now depending on what site l'm using!

l know its very frustrating, and it does seem that GR need to get their act together, but in the mean time try the above.

Hope it works for you:o)

jude

Phillip,

I've no idea - and I don't see why we should even have to consider it. The whole issue is GR's fault as they seem incapable of running or updating the site. Try logging onto the other sites eg www.genesreunited.co.au or www.genesreunited.co.za

Complain to GR and let them know how you feel about their service (or lack of)

Chris

chris

one of the earlier messages suggests switching to an earlier explorer

how do you do that, i am very ignorant on the comp issues

like you i am getting *********** can only work from office

phillip

This useless site hasn't worked for the last couple of weeks and I am getting to the stage where compensation is needed for the service I pay for but don't get. I am using IE9 and it was all fine until as I say a couple of weeks ago.

Come on GR what is your problem - if you can't fix it with your current staff get some who can.

Anyway what did you all do in the first place to cock it all up :-(

Sometimes if you refresh page it comes back to a gr page, or try using another server...l'm using Mozilla Firefox.
Or when you joined or had your subs updated you would have had an email, use that to contact them!!

jude:o)

do forgive my ignorance

but how do we do that

i have just bought a new laptop with up to date explorer

now left with a family tree i cannot view

i can only access at work (boss not happy)

phillip

just tried to email support ,but that comes up site maintenance