General Chat

Re "We are still working on fixing the error issue. Would it be possible for you to screen shot the error page the next time you see it and email it to [email protected]" -
I have no idea how to do a screen shot. I do know that the error message appeared several times yesterday evening, and I had to sign in just now. I am wasting no more time here today.

Hi Jude and Yorkshire Caz,

We are still working on fixing the error issue. Would it be possible for you to screen shot the error page the next time you see it and email it to [email protected]

This would be very helpful and very much appreciated.

Nooo...!!!

jude

Has anyone else been getting the big red warning saying "ERROR this site does not exist" when putting GR on first thing. It comes on above GR community page General Chat, I haven't tried the others.

Caz

Back......only by using Refresh!!

:(

Morning....:o))

It seems fine at the moment using Firefox, just going to try IE...........!!

l will be back:o)

I use Firefox but have been getting this 'maintenance' thingy coming up quite often, then I refresh the page immediately for it to return to GR, I don't understand ! how can it be maintenance one minute and not the next, if servers are being fixed then the no one would get on here because it would be shut!


And!! to add to that, I have added no more than 3 people to my tree since joining because every time I've tried adding more, the site crashes. Bit of a sticky one me thinks.
Dolly X

I personally would prefer to wait and see how long the problems persist before a decision on the amount of compensation is made.

I too think it should be rolled out across all paying members regardless of whether or not an email is sent to support.

Folks

Don't get too upset by GR's continuing problems. I started in computing in 1958 and we had problems that lasted for days and days at that time....

GR's staff face the problem of integrating their software with all the browsers that exist - and lets face it there are quite a few today. The reason Barry said to try using IE8 is a temporary work around.

I use Mozilla and experienced the problem circa 5:00 pm yesterday Australian East Coast time, it is still the same now at 10:00 am Tuesday Australian East Coast time.

I always keep IE on my PC even though I do not often use it - its there to purely communicate with MS - yes that ogre. So today I have IE8 open and tried GR and I am into my tree and working, whilst GR staff find the solution of making their programming code compatible with all the browsers that exist ! It was easier when there was only ONE browser but would you like to go back to the time when MS told you what you could do ?

It is wise to always keep a MS product (what they like to think is an Industry standard - ha ha) for the reasons I give above.

BTW, I am not a GR employee, I am 73 and well and truely retired.

Have a good day researching.

Great that they are acknowledging it

This problem has been going on for so long ......... but it is only NOW that GR is acknowledging that it is THEIR server that is causing the problems


BUT there are many members who never use these boards, but have been suffering the same problems accessing their trees and records. So they will never see the message about contacting support re compensation.



It would be far better to give a blanket extension of membership of, say, 1 month, to all paying members



sylvia

Well just sent a message to GR re the compensation question and asked were all members going to get an extension on their sub

Error messages in the last 10 mins and only got back on site through a GR message in my email inbox

Not a happy bunny

I use IE8

This site is running very slow loading pages etc.

Seems to be when adverts are changing !!!

Fed up with having to login again and again

And those essential maintenance messages are driving me up the wall

Please ,,its annoying yes,,,but give the Tech team a break,they are doing all they can to get the site back on par they can only work at the browsers and servers pace...I'm sure it wont be long now.....

I keep getting kicked off, but I find new ways to get back! :-D :-D

Thank you Genes for taking the problem seriously and compensating members for their inconvenience caused by the faults on the site.

Here's hoping the problems are sorted soon

Im sick of it to.Everything on Genes i click on it's the same message "were doing maintenance"...Having to keep pressing ctrl and f5.
Really p*****g me off now.
I am a full blown member pay full subs and im seriusly thinking of joining ancestery!!Never in 1 year have i experianced this outrage.

I thankyou.

Luan

Thank you, genes reunited staff. Email sent :)

AND compensation possabilities:o)))


Thanks GR :-D ;-)
although that won't apply to me cause l'm not doing family history just yet!

Whoa! we've been glu-tacked :-D

Thanks Genes - and Kay.

Blimey see that Island....??

jude