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ProfilePosted byOptionsPost Date

Rondog

Rondog Report 13 Jun 2011 18:40

Are they gonna give us 3 months membership for free.

No flaming chance!!!!!

Shudve gon to Ancestry, yeah!!!!

:-P :-( :-P

Island

Island Report 13 Jun 2011 18:55

Thing is Kay, there have been problems on and off for far longer than the current fiasco. This is what I really don't understand especially as so many other (free) websites run smoothly.

Ronald, someone on FB asked if they would be giving refunds but didn't get a yes or no, just 'email spport@ etc......hmmm, isn't that the ad that members were saying either bounced back or no reply?

Genes

Genes Advisor Report 13 Jun 2011 19:00

We are still working on fixing this error, thank you for your patience. We will keep you updated and can only apologise for the inconvenience this is causing.

Kay????

Kay???? Report 13 Jun 2011 19:07


I know Island its servers aswell that cause lots of the problems..other sites dont have this ongoing problem but unless they get some big gun techs in who actually know how to fine tune then its a no win for all.....it just seems to run on half power,,,,,,

;-)

Island

Island Report 13 Jun 2011 19:08

Thanks for that Genes.
May I ask how you are going to compensate your paying members?
A free extension on our subscription per chance?

Island

Island Report 13 Jun 2011 19:11

Bring 'em on Kay ;-) :-D

~`*`Jude`*`~

~`*`Jude`*`~ Report 13 Jun 2011 19:14

Island....you tell em girl:o)) :-D :-P

Kay????

Kay???? Report 13 Jun 2011 19:15


perhaps then please, this thread should be sticked or a highlighted notice on all boards for a while for all to see and read instead of a grapvine notification,,,,,,,please.


Island

Island Report 13 Jun 2011 19:31

It was Barry. i was dead impressed, I thought you were being dramatic :-D

Genes

Genes Advisor Report 13 Jun 2011 19:36

The recent problems have been caused by a migration to new servers. As you can tell, we are still ironing out some of the issues.

Please contact support on support@genesreunited.co.uk regarding compensation.

~`*`Jude`*`~

~`*`Jude`*`~ Report 13 Jun 2011 19:40

Blimey see that Island....??

jude

Island

Island Report 13 Jun 2011 19:40

Whoa! we've been glu-tacked :-D

Thanks Genes - and Kay.

~`*`Jude`*`~

~`*`Jude`*`~ Report 13 Jun 2011 19:44

AND compensation possabilities:o)))


Thanks GR :-D ;-)
although that won't apply to me cause l'm not doing family history just yet!

Joy Kentish Maid

Joy Kentish Maid Report 13 Jun 2011 21:17

Thank you, genes reunited staff. Email sent :)

Luan

Luan Report 13 Jun 2011 21:35

Im sick of it to.Everything on Genes i click on it's the same message "were doing maintenance"...Having to keep pressing ctrl and f5.
Really p*****g me off now.
I am a full blown member pay full subs and im seriusly thinking of joining ancestery!!Never in 1 year have i experianced this outrage.

I thankyou.

Luan

TootyFruity

TootyFruity Report 13 Jun 2011 21:59

Thank you Genes for taking the problem seriously and compensating members for their inconvenience caused by the faults on the site.

Here's hoping the problems are sorted soon

ButtercupFields

ButtercupFields Report 13 Jun 2011 22:10

I keep getting kicked off, but I find new ways to get back! :-D :-D

Kay????

Kay???? Report 13 Jun 2011 22:19


Please ,,its annoying yes,,,but give the Tech team a break,they are doing all they can to get the site back on par they can only work at the browsers and servers pace...I'm sure it wont be long now.....

GlitterBaby

GlitterBaby Report 13 Jun 2011 22:24

I use IE8

This site is running very slow loading pages etc.

Seems to be when adverts are changing !!!

Fed up with having to login again and again

And those essential maintenance messages are driving me up the wall

GlitterBaby

GlitterBaby Report 13 Jun 2011 22:36

Well just sent a message to GR re the compensation question and asked were all members going to get an extension on their sub

Error messages in the last 10 mins and only got back on site through a GR message in my email inbox

Not a happy bunny