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ProfilePosted byOptionsPost Date

Island

Island Report 15 Jun 2011 14:25

At least Victor Sylvester wore baggy trousers

Merlin

Merlin Report 15 Jun 2011 14:42

Yes, Oxford ones I believe. unlike your Grass Skirt,what happens at Haymaking time?. :-S ;-) :-D

GoldenGirl1

GoldenGirl1 Report 15 Jun 2011 15:22

Hi Margaret also highlight these but still comes up
with message re maintenance work.

Emmax

GoldenGirl1

GoldenGirl1 Report 15 Jun 2011 15:30

Thank you Margaret sent them message and still waiting for them to
sort out, they did reply to me that they were looking into it.

Emmax

HH

HH Report 15 Jun 2011 18:08

New facilities available free for now but then you have to pay extra dont understand surely as a platinum member this would include new updates as and when they beome available 11 million members on the site even at the basic membership thats a lot of dosh in my book

SylviaInCanada

SylviaInCanada Report 15 Jun 2011 19:37

hmmmmmmmmmm


"Dear Margaret

Thanks for your email.

I am sorry to hear that you are having problems accessing the site. If you are accessing the site from a bookmark or a favourite page then this might be why you are having problems. Please could you remove this old link? Then go to www.genesreunited.co.uk and enter your sign in details and you will be able to log in. You can then add this page to your bookmarks or favourites page again."


done that .......... several times over the last weeks


doesn't work!




Contact Support ...... tried that

Error or Maintenance message



I am having problems, but a lot fewer problems than many other people





Plus, I am using IE6, much to the support team's disgust!


It simply cannot be all OUR servers, or OUR browsers, or OUR whatever


If it was a customer server or browser problem, then only those people using that same server or browser would be having trouble.



sylvia

Elizabeth2469049

Elizabeth2469049 Report 15 Jun 2011 19:41

I am getting this maintenance message if I click on my bookmarks (firefox) but can get straight through via Google, no passwords, just "Hallo Elizabeth" straightaway. And I can navigate round the site mostly, but on "My Threads" we're back to maintenance again.

SylviaInCanada

SylviaInCanada Report 15 Jun 2011 19:42

HH


there are not 11 million members on site!


the number of 11 million members is cumulative since the start of GR in 2002

The site was free for everyone for at least 1 year ................ I joined as a paying Standard member in 2004.

There is no indication as to how many of those are free members vs paying members.

But I think it would not be too far wrong to say the majority are in fact free members, who use the site as a place to build their tree. This site is rated in a couple of sites as having one of the best tree making programmes that is available free.

I've sometimes taken a guess at how many of the 11 million are still active members

I reckon 1 million would be excellent, 100,000 possibly more accurate.



sylvia

Phyll

Phyll Report 15 Jun 2011 20:54

Well I haven't a clue as to what IE I am on, only know that when I try my usual entry for GR I get the maintenance message. When I go to the next site I get in but can't get into the 'Home' section. Why oh why can't they leave things alone. They keep bl***y mucking about with this site every few weeks. Was thinking about not renewing my subs but it would only be a mere drop in the ocean that they would be missing.
Come on GR, get your act together!!!!!!!!!!!

SueHow

SueHow Report 16 Jun 2011 07:56

Im sorry GR representative but this is all getting a bit silly now. The problem has got even worse over the last 3 days. I cannot view the home page without the maintenance page coming up, same for messages, most of the boards, & hot matches. Search is hit and miss and my tree keeps crashing. Im just glad it let me onto the site through the help page and i managed to find this ONE board that works so that i could see if anyone else is STILL having problems. Will we get an extension on our subscription? We are not all technology minded on here. My mother has paid for a month subscription and hasn't been able to access the site since. She hasn't got the knowledge that some of us have on how on earth she would even begin to try and access the site without using the main link and i am sure there are many more on here just like her.

If you signed up to a years subscription of your favourite magazine and they only sent you January, March, May, July, September, October & November you would be outraged and demand the other months were sent to you too. So i think its only fair that an extension on peoples subscription should be put in place because of these site issues.

FAIRTHORN

FAIRTHORN Report 16 Jun 2011 11:10

Agree with everything Suzanne has posted

<3


.

GoldenGirl1

GoldenGirl1 Report 16 Jun 2011 11:42

Morning all, same old problems for me BUT when I
got in this morning it went straight to General Chat
no sign in or password required.

Emmax

Joy Kentish Maid

Joy Kentish Maid Report 16 Jun 2011 12:02

The good news today is that I have not, yet, had to sign in; I put genes reunited in google again without trying it in my favourites.

However, profile picture, although it states successful, still not working :-(

Joyce

Joyce Report 16 Jun 2011 12:57

is anyone else getting "hot matches" about another member having an enormous amount of matches with them please? :-S

Merlin

Merlin Report 16 Jun 2011 13:36

I wonder if it would be worth while of them to employ that young man the Americans are trying to extradite for accessing the Pentagon Security sites,He seems to know all about computors . ;-) they should contact him and ask him how things are done.**M** :-S

Joy Kentish Maid

Joy Kentish Maid Report 16 Jun 2011 14:05

Spoke too soon - had to sign in 14.05

HeyJudeB4Beatles

HeyJudeB4Beatles Report 16 Jun 2011 18:17

I contacted GR because for over aweek now I have been having problems. If I have the advanced home page as soon as I try to "go to my tree" either through the button or the menu it IMMEDIATELY brings up the essential maintenance page. This happens without fail. Other problems have been sporadic. I have managed to get into my tree by using the mini tree home page and launching tree builder. The layout is the same the colour scheme is awful and different. I was worried that anything that I entered would get lost when all was working OK. So far though so good (I use Windows XP and IE8 in work) and it seems to hold the info entered.

They replied! Two days extension to my subscription..pleased but whoopy doo I have had problems for seven days now.... ;-)

Phyll

Phyll Report 16 Jun 2011 20:37

GR
I have had trouble for three/four days now trying to get into your site in the usual manner, how about giving us all a few days extra on our subscriptions, please

Joy Kentish Maid

Joy Kentish Maid Report 16 Jun 2011 22:12

Posted by genes reunited on facebook yesterday:
"we are aware of the problems being experienced by members and are working flat out to fix this. Unfortunately this is not a quick process, but we will be offering compensation to those effected as an apology, when we know the full extent of the issue."


All members have probably been affected in view of the many error issues.

Zack

Zack Report 17 Jun 2011 06:29

Hi Genes Reunited,
I sent a complaint in weeks ago .I have been having trouble getting into the site since April,it just seems to freeze.
I refresh but still the same thing it makes no difference where I try to access, it has taken me more than 15 minutes just to access this post.
Some one suggested you should close down the site and then try to fix the problem,I am sure we could all accept that ,if in fact you are able to get everything working again.
I do appreciate what you are trying to do, but this has been going on for too long.
Marie from OZ