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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
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  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

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ProfilePosted byOptionsPost Date

HH

HH Report 28 Jun 2011 19:48

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

HH

HH Report 28 Jun 2011 19:48

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

HH

HH Report 28 Jun 2011 19:49

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

Joanne

Joanne Report 29 Jun 2011 07:32

Hi
I sent GR a message as when I clicked on hot matches they would'nt open,I could'nt send them a message the traditional way and can't open contacts updates. Have still not heard from them,hot matches have now "disappeared: and I have'nt had any matches for quite a while .

Joanne

HeyJudeB4Beatles

HeyJudeB4Beatles Report 30 Jun 2011 20:32

Joanne, The matches you had were all ones you had discarded previously I think...and now they've sorted it they have become discarded again.

I had my first hot match email on Tuesday

All, the simple instruction to F5 because otherwise GR remembers the "essential site maintenance" works...still not the same colours as IE8...

Jude

Ann

Ann Report 12 Jul 2011 09:23

deaply frustrated as unable to open my family tree. No reply from the GR support team either.

Ann

GoldenGirl1

GoldenGirl1 Report 12 Jul 2011 11:11

Ann I have given up and use google chrome to connect.

Emma x

Get everything through it on GR

HeyJudeB4Beatles

HeyJudeB4Beatles Report 12 Jul 2011 11:14

Ann, Emma,

Have you tried using the F5 to refresh? It worked for me and I haven't had a problem since.

Alternatively, if you go to mini-tree home page and click to edit it will open your tree

Jude

GoldenGirl1

GoldenGirl1 Report 12 Jul 2011 12:07

Hi Jude,

I could view my tree but not message inbox and my threads,
never thought of F5 to refresh, thanks any way Jude.

Emma x

HeyJudeB4Beatles

HeyJudeB4Beatles Report 12 Jul 2011 12:11

Apparently when the problems started and when launching tree you got the essential maintenance message it remembers that error until you refresh. As I say it worked for me

But I never had a problem with boards or messages just launching my tree

Jude