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a lost tree and all my info
Profile | Posted by | Options | Post Date |
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Lesley | Report | 12 Oct 2012 16:39 |
been working on my tree for some time now but today i canot get my full tree to come up did the f5 refresch and have do this more than 3 times now i am at aloss with it all this is not fun any more very up set lesley :-( |
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Porkie_Pie | Report | 12 Oct 2012 17:08 |
Have you tried clearing your cache? |
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Lesley | Report | 12 Oct 2012 17:56 |
hi and thank you for your info will give it ago lesley :-) |
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Lesley | Report | 12 Oct 2012 18:01 |
ok did the cookies truned pc off to reset every thing and no joy now waitting on a email from G R |
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Malcolm | Report | 12 Oct 2012 18:23 |
Loaded Mozilla Firefox (free) put it as an Icon on my desktop and now use it to navigate my tree. No probs. IE8 just gives me major slowness and headaches on GR. |
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Lesley | Report | 13 Oct 2012 09:15 |
hi malcolm i have used firefox in the past and can not get on with it. at mo i have tryed to add new bits to the tree and it is not having any of it so do not know what i can do any more very up set lost up to 1,300 pees and it bad enougt when they changed from the old to the new lost all the pics and info but thank you for you help |
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Porkie_Pie | Report | 13 Oct 2012 09:23 |
Lesley, are you sure that you lost all your pictures and info when they introduced the new tree ? |
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Malcolm | Report | 13 Oct 2012 09:48 |
Lesley. All of my pics vanished but GR support told me there had been a glich in the transport to the new tree. They quickly reinstated them and they're also all in my Keepsafe though I am still struggling to know how to use that. |
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Lesley | Report | 13 Oct 2012 10:32 |
hi everyone found the docs and the pic's got a listing of everyone but still when i got to load full tree i get the loading bit but thats it still not putting the full tree up glad i found the pic's and docs big thank you for that info now to just get the tree up and running xxxx |
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