General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

Start searching

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Where is my tree?

ProfilePosted byOptionsPost Date

Angela

Angela Report 28 Oct 2012 09:14

Hi Holly, yes lets stick together, my main hope is that I have not lost my tree completely. But i am truly as sick as a parrot.
Angie

PricklyHolly

PricklyHolly Report 28 Oct 2012 09:07

We can be sick together Angela.

:-D

Angela

Angela Report 28 Oct 2012 09:01

Hello, my tree has not loaded for 3 weeks, it will not go past the immediate family, every time I ask about it, all you get is the tech people are sorting things out, when I load to full tree, the URL address comes up as ABOUT BLANK & only the first half of the URL will appear. I am really getting sick of this. Its about time Genes stopped messing around with all the new stuff, which doesn't always work anyway & give us our old trees back, we didn't have so many problems them, I am a platinum member & if we are going to keep having problems I may not re-new my subs next time.
Angie

LadyScozz

LadyScozz Report 28 Oct 2012 02:45

Somebody is working this weekend!

I just tried my tree again...... and got straight there, full tree.

Magic happens ;-)

:-S :-S :-S :-S :-S :-S :-S

LadyScozz

LadyScozz Report 28 Oct 2012 01:51

Can't download "full" tree? I can't download ANY of my tree!!!

I "minimised" the tree page while I typed my OP. Forgot to close it. When I got to my computer this morning, it was still there. Opened it....... probably 10 hours later......... and that circle was still going round and round and round, still had that list.

Fed up with this disaster.

:-P :-P :-P :-P :-P :-P :-P :-P

I got a message from Phil Moir this morning (not email, a GR contact message) about a suggestion I made. I replied, and also asked him about the Tree snafu......... waiting for his response.

So Phil is working this weekend :-)

I'm starting to regret renewing my subscription.

PricklyHolly

PricklyHolly Report 27 Oct 2012 14:10

This query came up in the week Scozz.

Apparently, if you have a large tree, (Idon't know how large) you can no longer download "full" tree.

Jimbob and i have over 3000 names in our trees and so we cannot download the full tree.

Blooming rediculous! :-P

wisechild

wisechild Report 27 Oct 2012 13:41

Not much hope of a response until Monday.
The team don´t work at weekends.

Rachel

Rachel Report 27 Oct 2012 13:30

Maybe you should ask for a refund

LadyScozz

LadyScozz Report 27 Oct 2012 11:37

I just sent this message to "the team"

Where is my tree?

I got this -


Please wait...


Family Tree Name
View other trees Search tree
•Immediate family
•Ancestors
•Descendants
•Full
•List
•Hot matches
•Clipboard
•Print
•Feedback

I sat and watched the "turning circle" for ages, gave up, went away and did something else.

I still don't have a tree.

Please explain.

By that, I mean AN EXPLANATION, NOT one of your insulting generic responses.

:-(

I'll post the response, if and when I get one.

PLEASE don't give me advice about compatability etc etc etc