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Can't view other trees

ProfilePosted byOptionsPost Date

Phyll

Phyll Report 11 Nov 2012 12:14

Sorry to be a nuisance but I have permission to view a tree but it keeps coming 'you are not authorised to view this tree' What's going on.
Phyll

Porkie_Pie

Porkie_Pie Report 11 Nov 2012 14:52

Are you trying to access it from your tree or through "My contacts" list? Check the My contacts list to make sure you still have access, If it says "view" under the tree column then you should be able to access it but if it says "request" then you don't have access, may be the person who gave access has withdrawn permission?

If they have not then contact GR using the "contact us" under the help tab at the top of this page

Roy

Phyll

Phyll Report 11 Nov 2012 15:00

Roy
I still have 'view' showing under my contacts. Will get on to GR.
Thanks for your help
Phyll