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renewal fees - 5TH UPDATE - page 9

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ProfilePosted byOptionsPost Date


jax Report 24 Dec 2012 16:33

It would have been cheaper to use Find my past ( Full membership) then take out the standard on Genes if you wished GOM

Not sure what you mean by a further £14.95? This is what I would be expected to pay for 6 months before the 20% discount


Inky1 Report 24 Dec 2012 16:13

Brightsolid (formerly Scotland Online) acquired the FriendsReunitedGroup in March 2010 so I think they have been planning the pricing changes mentioned above for some time?

This site has four levels of membership (IMHO)
-Free: Just your tree
(and with rounded annual prices a new member would be charged)
-Standard: £20 Your tree, my tree and these chat boards.
-Platinum: £80 Standard plus access to census, BMD's, etc.
-Platinum Plus (thats my name for it): £140 Platinum + 4 sets at £14.95each.

But if they bring on yet another special set, then I guess that one would pay a further £14.95.


jax Report 24 Dec 2012 15:06

Here is another reply

as Rachel has already said in her email, we are slowly moving everyone over to the same renewal price. For those of you on a standard subscription, this is £14.95 for 6 months and £19.95 for 12 months. If you renew before the renewal date then there is a 20% discount on the cost of your renewal. Elizabeth - this is why your is £15.96, as that's the annual price less a 20% discount.

As normally happens, we will email you before your renewal date to confirm the cost of it.

If you do have any further questions then please contact our customer support team.

As I am one that has paid normally £9.95 every six months but had a discount four months ago making it £7.96.....this means they would want to charge £11.96 when I am due to renew in Feb...I am sure I have never been given the option to pay yearly??

If I wanted to renew it would work out cheaper to cancel this membership and start again....initially it would work out the same as I normally pay, but after a year it would be cheaper for me....Unless they are going to let the six monthly members now have the choice of how they wish to pay?

It would seem unfair to expect members who have been paying for four or five years to pay £24 a year when new members pay £20


jax Report 24 Dec 2012 14:49

Here is a reply from one of the Genes team

Historically we have always allowed members to renew at the price they originally paid so long as it was not a special offer price. However, over the past few months, we have been working hard to introduce lots of key new features including the Keepsafe, blogs, family history articles, new records and more. As a result of these additions, we feel that it is fair to ask our members to renew at the current price. Your new subscription is the equivalent of just £1.66 per month. Genes Reunited continue to offer one of the best value subscription options in the family history market, and we hope that you will continue to discover your family history with us.

So the full annual price is now £19.95 with a 20% discount if paid two weeks before due, making it £15.96

Not sure why the new records are mentioned? because standard members would have to purchase credits on top to view those


UzziInSunshine Report 24 Dec 2012 14:31

I would also ask what are the extras as we have to pay on top to access any records? If they are talking about photo´s etc. there are still other sites with free membership that this can be done on so I can´t see why there would be a charge for that.


AnninGlos Report 24 Dec 2012 14:03

Read the thread on gen board Chris, they are apparently bringing 'old' members into line with new so we have a 100% increase this year. I only paid £6.50 for the past two years and I don't use all the extras. Think they are trying to force us oldies off the boards. You should query why you have only been given 7 days notice. Guessed this would happen once bright solid took over.

Brenda from Wales

Brenda from Wales Report 24 Dec 2012 13:34

This is so unfair...mine only renewed in October....why the sudden increase.
Get back on to them. Don't think they know what they're doing!


ChrisofWessex Report 24 Dec 2012 12:52

Had a reply saying fees have to go up because of all the extras - but nothing about members being charged different prices for the same service.

Plus they have only informed me this morning of renewal.

Brenda from Wales

Brenda from Wales Report 24 Dec 2012 12:50

Query it Chris....don't let them make you pay this as you have been a loyal member and deserve better...I think they have made a mistake....I don't let companies get away with overcharging.
Let me know how you get on!
Merry Christmas x x


ChrisofWessex Report 24 Dec 2012 12:44

Mine is continuous also Brenda

Brenda from Wales

Brenda from Wales Report 24 Dec 2012 12:42

I paid less this year than ever...was quite surprised .
It was always £9.95 for standard as I had continuous and I don't think that is bad as you can pay a lot more on other sites.


ChrisofWessex Report 24 Dec 2012 12:19

Thanks Det. that is more than double then this year.


+++DetEcTive+++ Report 24 Dec 2012 11:48

Renewing 'old' members are being charged about the same. It used to be £9.95 pa although many were charged £7.25 for last year, something about a 20% discount?

There are a couple of threads around where this is being discussed eg

There is also one on Chat, but its probably slipped down the boards


ChrisofWessex Report 24 Dec 2012 11:45

Just received notice my renewal will be £15.96. for a year. This seems to be a big jump. Have been a member about 9 years I think.

Can't remember what I paid last year but it was not near that.

What have other been asked to pay? Also just found out from another thread - they have not given me sufficient notice - fourteen days!!!