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renewal fees - 5TH UPDATE - page 9

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ProfilePosted byOptionsPost Date

JustJohn

JustJohn Report 11 Feb 2013 00:23

Sandie. It sees very strange the way they work out subs. I had read about these increases and was wondering how much they would slap me for.

Perhaps next year :-( :-) Will this do as my post tonight. Still a bit shy ;-)

*$parkling $andie*

*$parkling $andie* Report 11 Feb 2013 00:04

I await your post John :-D

Don't think GR hands out Brownie points, seems rather haphazard to me.

Your one of the lucky ones then like Julia.
Both members before me .

I must have come into the category when GR put the subs for a yr down to 6 months.

JustJohn

JustJohn Report 10 Feb 2013 19:03

Julia. I was asked for same as you. Good deal, I thought. Probably we got such a good deal because we are both lovely people who never cause any trouble on the boards :-D

Think I may just put my shyness to one side and post a message this evening ;-)

julia of sussex

julia of sussex Report 10 Feb 2013 17:15

i have just seen this thread and i have just had my membership renewed for the sum of £7.96 for a full year as a standard member :-) :-)

JustJohn

JustJohn Report 10 Feb 2013 16:12

Just had a confirmation of my renewal. Oh joy :-D

Not sure what they meant by: "Don't be shy – send a message" :-S

Mayfield

Mayfield Report 10 Feb 2013 11:19

I contacted genes and yes it looked like I might have to pay more so I cancelled auto pay.
The new price I was quoted in the reminder with a 20% discount was £7.96 the same as before, so I have renewed for 6 months again.
Certainly worth avoiding auto pay in my view, as it would be all too easy for a price hike to be applied.

Best wishes,
Mayfield

jax

jax Report 10 Feb 2013 01:21

I knew it was £7.96 for 6 months a couple of weeks ago when I clicked on the subscribe at the top of the screen....I did'nt realise mine was exclusive though :-)

Still undecided whether to renew or not when the time comes...still have until the 22nd plus the extra month of course to claim my 20% off

*$parkling $andie*

*$parkling $andie* Report 10 Feb 2013 01:05

I'm on Auto renewal, just renewd @ £7.96 for 6 months. perhaps I ought to knock off the Auto renewal !
I'm sure they will 'remind ' me when it's due for expiry and may get a reduced offer ;-)

jax

jax Report 10 Feb 2013 00:05

Auto renew is turned off....received this today





jax - don't let time stand still!

As a valued member of Genes Reunited, we would love you to continue your family history search with us. We would like to offer you an exclusive 20% discount on your renewal!

With new features continuously being added to the site, who knows what you'll
discover next.








Remember - you must renew your membership within 1 month of your expiry date to receive your 20% discount.

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The Genes Reunited Team


How kind of them :-D

ChrisofWessex

ChrisofWessex Report 9 Feb 2013 21:48

to bring members up to date.

ChrisofWessex

ChrisofWessex Report 9 Feb 2013 16:24

nudge

wisechild

wisechild Report 9 Feb 2013 14:13

That would seem to be logical KenSE but judging by the posts I have seen on the two threads about this topic, I don´t trust them. I want it in black & white before I commit myself.

ChrisofWessex

ChrisofWessex Report 9 Feb 2013 13:12

5TH UPDATE

Sorry for delay but have had pseudomonas again and just beginning to brighten! My mail decided about 10 days ago to neither accept/send mail - son has sorted it out now.

Recvd on 31 Jan 2013 from GR -

'I am sorry that my last response was not satisfactory. I have now given you all the information I can regarding the change in renewal prices. All customer complaints or queries are replied to within 24 hours and I can assure you that none are ignored. We try and treat all members fairly and equally, and reward those who are loyal customers with the loyalty discount.

Kind Regards
Katie
Product Manager'

HeyJudeB4Beatles

HeyJudeB4Beatles Report 9 Feb 2013 12:22

No KenSE it's not. I have been a standard member since 2004 and, until I switched the auto-renew off last September my membership was continuous. I had previously been paying £9.95 per six months and it is now £7.96 per six months. I have never been offered twelve month membership (on auto-renew). There is no "standard" membership. It seems they do and charge what they want when they want. A complete shambles as is everything else on here in recent times :-(

KenSE

KenSE Report 9 Feb 2013 09:02

7.96 GBP is what long term members pay for 12 months provided their membership has been continuous and provided they have not been advised of any increase.

So you shouldn't have a problem and since your account says 12 months, that's what it is for.

.

wisechild

wisechild Report 9 Feb 2013 08:27

I know what it says.....Standard 12 months membership.
I also know that 7 pounds 96p is what people are being charged for 6 months.
I need to know exactly what I´m paying for.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 9 Feb 2013 07:51

wisechild, when you go into subscription details in your account it will tell you what membership your currently have and when it is due for renewal.

My subscription says 6 months and will be automatically renewed on March 28. And when they do automatically renew it will be for six months.

My subscription last September was £7.96 for six months. I had switched off the autorenew and chose - when I was ready - to renew. At that point you get the choice of 6 or 12 months...and at the time if my memory serves(!!) it was cheaper to do 2 x six months than 1 x 12.

Jude

wisechild

wisechild Report 9 Feb 2013 07:22

Just recieved my renewal notification, stating that as I am on auto renew, the money will be deducted automatically..... 7 pounds 96p. No mention of whether it´s for 6 months or a year!!!!
Only 14 days notice instead of 28 as stated in the T&C.
I have e mailed them to ask how long the sub is for & pointing out the discrepancy in the notice period.
Not expecting a reply until at least next week.

wisechild

wisechild Report 3 Feb 2013 14:13

Yes I did remove my auto renew, but reistated it a few days later after I had checked the subscription rates Genes were offering me.
I was just worried that they would automatically take double what I was expecting as like many pensioners, we are on a very tight budget.
If I could see a valid reason for doubling the subscriptions I would give it due consideration, but can´t see that basic members are getting anything they didn´t have before.

AnninGlos

AnninGlos Report 2 Feb 2013 20:01

Brian looking at Janes maybe you should check if 6 months or a year but if on cont. membership I think it should be a year.