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renewal fees - 5TH UPDATE - page 9

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ProfilePosted byOptionsPost Date


jax Report 19 Jan 2013 00:57

It was Jonesey who said it was to do with the I just took his word for it, he either saw it somewhere or perhaps made it up :-D


SylviaInCanada Report 19 Jan 2013 00:43

:-D :-D :-D :-D


jax Report 19 Jan 2013 00:27

Maybe they did'nt mention it...just like not telling people their subs are being increased :-D


SylviaInCanada Report 19 Jan 2013 00:26

I don't remember the Olympics being mentioned to me ............

....... just that I would get a discount that would bring my yearly subscription down to £7 something from £9.95, as long as I renewed within 4 weeks of the end of my subscription.


GlitterBaby Report 19 Jan 2013 00:09

Olympics ?

Do not remember that being mentioned


LadyScozz Report 18 Jan 2013 23:53

The price has gone up because of extras?

What extras?

I use my tree and the boards.


jax Report 18 Jan 2013 23:11

Once you downgrade you just get charged the normal yearly or 6 monthly rate, does'nt matter whether you joined last year or 10 years ago.

GR don't want standard members, maybe thats why they are trying to push them out or maybe they may see the platinum membership as being a bargain and take that up instead :-D


ChrisofWessex Report 18 Jan 2013 23:06

I must be feeling better again. I have written to Rachel/Katie (whoever is there) and amongst complaints that there is no system to the rates of fees, I said that I would not go back to Trading Standards as I felt that letters to geneaology magazines might have more effect as to how GR treated their members.

I did point out that they are still renewing at the lower rate - even today.

I will probably get banned if I do decide to renew!!


Elizabeth2469049 Report 18 Jan 2013 23:01

I renewed this morning - but I had received no reminder, the membership had expired and it took me a bit of time to realise why my use of site was paralysed! I been gold, but had already decided to downgrade to standard, I paid £19.95


jax Report 18 Jan 2013 22:07


Everyone got a 20.12% discount last year for the Olympics....except six monthly payers who only got it once :-|


Amanda2003 Report 18 Jan 2013 22:02

Lynda , it amounts to daylight robbery doesn't it ! :-0

Good on you for managing to save yourself a small fortune :-)


GlitterBaby Report 18 Jan 2013 21:56

"Meet the Team"

Still shows Katie


~Lynda~ Report 18 Jan 2013 21:56

GR must be a bit like the AA then Amanda, I got a renewal letter from them last week, telling me because I had been with them for so long I was a valued customer and a gold member, and because of this I could renew for just £170.00, I rang them to say, your having a laugh aren't you, got it for £61.50 :-D

Same thing happened last year, and on the letter it did say to phone them if you weren't happy with the costing, which I did, and they said that's why we ask you to phone, to see if we can make it cheaper, I said why don't you just offer me the best deal to start with, silence from the other end :-D

This year I have gone through all of my standing orders, and queried costs, to date I have got about £400.00 back in rebates, and reduced my monthly outgoings by about £75.00 a month, if only I had done it years ago, I'd be a millionaire :-D


GlitterBaby Report 18 Jan 2013 21:52

back in Aug 2011 I started to query discounts offered to members and this was part of a reply from GR

I can confirm that as you are a long standing member that has continually renewed their registration this is why you are recieving it at a cost of £9.95 instead of £19.95 and you have done since 2007, if your membership expired and you did not renew within four weeks of the expiry date the cost would then be £19.95 for 12 months Standard membership

So this does not explain why I only paid £7.96 in Sept 2012

The Team still do not have a clue

Wondered what happened to Katie. Or is that another one of their strangely worded auto replies.


Amanda2003 Report 18 Jan 2013 21:48

I renewed a few days ago , I'd had an -mail from GR offering me 20% off as a valued member etc etc , I clicked the 20% link and it took me to the subsciption page where it was saying £1.67 per month for 12 months . This adds up to £20.04 a year . Instead of just going for it I closed the e-mail , logged off GR and back on again . Went into " my account " and saw the subscribe button , which I pressed and that then said re-new for £7.96 for the year , which of course I did . I've been back into my account since then and the " subscribe " button has gone from there........ it's all a bit strange to say the least !


jax Report 18 Jan 2013 21:21

How can they send an email to one member saying everyone will be charged the new price, then as we can see at least three people this week have renewed at the old price???
Thats just the people who have seen this thread, how many thousands of others have got it cheaper? or have been taken for a ride and been charged more?


SylviaInCanada Report 18 Jan 2013 21:17

:-S :-S :-S :-S :-S :-S :-S :-S

that is WEIRD!

Joy Kentish Maid

Joy Kentish Maid Report 18 Jan 2013 21:11

I had had email correspondence a while ago with Katie of GR about this and, having read this thread, I wrote again today. She replied that everyone will eventually be moved to the current pricing. I wrote again to her and received:

Automatic reply: For Katie, please


Thank you for contacting brightsolid.

The person you have e-mailed is no longer employed by brightsolid. Your e-mail has not been forwarded and this mailbox is not monitored.

For assistance please contact or call 0845 2711127

Best Regards,

brightsolid Service Desk



SylviaInCanada Report 18 Jan 2013 21:11


far from resolved, I would say!!!

.................... especially when people are being offered the old price plus a discount if they hold out long enough!!

My sub is good until June ....... and it was £7.96 last year (including a discount).

Frankly, GR has got very boring ................. there are few people asking fro help these days.

I do have a lot of friends on here to chat with ................ but they are also giving up and moving elsewhere.

I have a small tree (ca 130 names) on here, but never do anything with it.

I don't use the records .................. I had a sub to ancestry way before records were on here, and still prefer other sites.

I'll just have to see how everything plays out over the next few months.


GlitterBaby Report 18 Jan 2013 20:46

Still not completely resolved then