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renewal fees - 5TH UPDATE - page 9

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ProfilePosted byOptionsPost Date


wisechild Report 11 Feb 2013 14:11

Maybe because you switched off your auto renew, your sub was counted as being new instead of continuous.
I switched off my auto renew when the whole problem started back in Dec or Jan but switched it back on a couple of days later when I first suspected this might be the case.
Quite apart from all that, the whole thing is a complete shambles & there have been no explanations forthcoming from Genes.
I seem to remember that when the 6 months option was first introduced, Genes said that if your membership lapsed for any reason, you would no longer be offered the option of 12 months but that was at least 5 or 6 years ago, so how would they expect anyone to remember.


JoyDean Report 11 Feb 2013 14:24

Their replies are inconsistent. :(


ChrisofWessex Report 11 Feb 2013 14:47

There is still no rhyme nor reason. I am still not satisfied. Have to wait until I get my second wind. Am dressed today - first time in 10 days!!!!


jax Report 11 Feb 2013 15:27


Have you had a break for more than a month since you joined in 2004?

*$parkling $andie*

*$parkling $andie* Report 11 Feb 2013 15:36

In view of wisechilds comment about switching off one's auto renew ,will make it look as if one is a new subscriber you think I ought to put it back on again ??

Any thoughts please ??


jax Report 11 Feb 2013 15:46

You have always had a month ro renew, as far as I know?

For the last couple of years 6 months membership has been £15 my auto renew is off and I have paid £9.95 less any discount


wisechild Report 11 Feb 2013 15:51

I may be wrong about this, but I think it´s only people who have had continuous membership of 12 months without any alteration, since before mid 2007 who are getting their renewals at the very low rate.
Of course I could be wrong as there doesn´t seem to be any lucid explanation forthcoming from Genes.
I have however just had an e mail from the Customer Services manager thanking me for taking the time to thank the girl who dealt with my query.
isn´t it usual to say thank you?
Should I thank him for thanking me?.
This could turn into a mutual admiration society. ;-)


HeyJudeB4Beatles Report 11 Feb 2013 18:13


As far as I am aware I have had continuous membership since I joined...but then who remembers nine years ago???? Until last September of course...and then I only let it lapse a day....

I just know until a year or so ago, it was £9.95 per six months and then it went down to £7.96 per six months.

In all honesty I am quite happy with £15.92 per year - it's a bargain. What I am not happy with is all this subterfuge and inconsistent pricing. There should be no discount for loyalty (and certainly not for new members). There should be one CLEAR price with the discount only being applied for prompt payment.

*$parkling $andie*

*$parkling $andie* Report 11 Feb 2013 22:47

Thanks wisechild,

I've been a standard member on Auto renewal since June 2008 and as far I can recall my subs have always been £ 7.96 for 6 months.
( I've put the auto renewal back on btw in case they up it to £9.95 )
£7.96 is 20% of £9.95.
I'll contact them before my renewal date for a 'quote ' as to what my renewal will be.
That will be interesting !! Perhaps I'll ask to be dealt with by Nia :))



SylviaInCanada Report 12 Feb 2013 01:31


you didn't happen to change your sub for one of the higher priced ones did you?? eg. Gold when it first came out

They do count that as breaking your Standard membership.

The, when you dropped back down to Standard, they switched people to 6 months, and increased the cost.


HeyJudeB4Beatles Report 12 Feb 2013 06:43

No Sylvia never did anything like that either....I really don't know. I don't remember doing anything that would "break my membership"...but as I say it is so long ago who knows?

Even when I have turned autorenew off it has only been to take the payment date beyond my wages going into my account!!


JoyDean Report 13 Feb 2013 22:04

More confusion.


Woody's Report 13 Feb 2013 23:15

The auto renew is fine as long as your details don't change. However, what happens if you change bank accounts or get a new bank card?
I used to pay £9.95 for the 12 months. In 2009 I changed banks so of course the payment details were changed - ergo, no longer renewed automatically.
I thought I'd end up with the 6-month option but instead it was renewed for £7.96 for 12 months! I paid simply because it was a good deal.
The same happened May 2010; May 2011 and May 2012. Wonder what will happen this year?? If it's £7.96 they get their money and I stay as a member, though I rarely use the site now. If it's £20 (or near offer!!) then hard cheddar as I'm offski!

As Jude says - subterfuge and inconsistency and as Joy says, inconsistency and more confusion.
Hmm... wonder if they've thought of standing for Parliament... subterfuge, inconsistency and confusion.. now where have I heard that before?!


jax Report 26 Feb 2013 15:30

My subs run out on the 22nd and had been a free member for the last few days. When I clicked on subscribe they were offering me 6 months for 1.33 a month so £7.98.

The reason I am able to post is because they gave me a free month this morning for helping on the WDYTYA board???

Now when I click on subscribe they want me to pay £2.00 a month so £12.00 for 6 months....I was keeping my options open as to whether to re-subscribe I dont think I will bother


wisechild Report 26 Feb 2013 15:47

I renewed on the 24th for 7.96 GBP. I was a bit surprised to get a message saying my card was out of date though. I´m sure I used the same one last year. Anyway, all was well.renewed to 24.2.2014.
Another surprise this morning to find that my membership has been extended to 24.3.2014 as a thank you for helping out on the WDYTYA board.
Only thing is, I don´t remember helping out. The only contribution I made was to say that the board was hard to find & there were nowhere near as many queries as last year.
Oh well.
:-S :-S :-S :-S

*$parkling $andie*

*$parkling $andie* Report 26 Feb 2013 15:51

Don't blame you one bit!

There is no sense or reason in their decisions on subscriptions.

Shame on you GR
I expect the moderators will now up my subs !..


Lyndi Report 26 Feb 2013 15:55

I paid same as you wisechild on the 24th, and I had changed my card so got the same email lol.
I am happy to have paid that amount but it really isn't a fair system and is just wrong.


LilyL Report 26 Feb 2013 16:00

I put three (I think) census forms into my keepsake. When I went to check on one of them, I was told that I had to buy credits to view!! Not much point putting them into keepsake if you have to pay to look at them - might as well leave them where they are and pay in the normal way!! Anyone else come up against this?


jax Report 26 Feb 2013 16:10


As I knew my subs were going to expire Friday at midnight (not intending to re-subscribe) I did not help at all but did post on that same thread you did which was....... :-D :-D

I have also noticed 50 extra credits idea where they have come from, anyone else got them?

*$parkling $andie*

*$parkling $andie* Report 26 Feb 2013 16:45

Probably trying to keep you 'sweet' Jax ;-)