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Anyone else having a problem downloading GEDCOM?

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ProfilePosted byOptionsPost Date

Jonathan

Jonathan Report 26 Dec 2012 16:59

I've tried three times to download a GEDCOM but nothing comes through on the email. Could be me!! Any advice please?

Seasons greetings

Jon

+++DetEcTive+++

+++DetEcTive+++ Report 26 Dec 2012 17:20

Haven't tried to do that, so can't give specific suggestions.

Since you've had the email, the gedcom ought to be attached.

Could your email server had decided that it was 'unsafe'?
MIght GR have disabled the function over the holiday period to lighten the load on a flaky server?

One would hope that 'someone' from GR will be working tomorrow. Try emailing them at
support@genesreunited.co.uk

Researching:
I am NOT an employee of GR, just a paying member. Any advice, guidance or suggestions offered is given in good faith.

Jonathan

Jonathan Report 26 Dec 2012 17:56

DetEcTive

A good suggestion, the GR system has been very slow so maybe they have disabled that feature!!

Best wishes

Jon :-)

Joy Kentish Maid

Joy Kentish Maid Report 26 Dec 2012 21:22

Try asking on facebook, if you are on facebook, as staff have been posting there, and a kind person (who is not a staff member) helped someone.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others