General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Our YouTube channel

You Tube Channel

Every family has a story

Lorraine Kelly launches the Every Family Has a Story campaign by sharing hers exclusively with Genes Reunited. Watch some of our incredible stories, including Lorraine's, on our YouTube channel.

Visit YouTube

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

How come this problem hasn't been sorted?

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Linda

Linda Report 27 Dec 2012 20:24

What's going on with genes reunited??? Its been weeks now and I still can't access my tree. I am still getting the message HTTP Error 503. I tried to send a message to the help line and I even got the same message on there when I hit the send button. Its now more than 7 weeks since I paid my annual subs that I haven't been able to access my records. I'm definately due a rebate. :-( :-( :-(

Lancia

Lancia Report 27 Dec 2012 20:32

I agree.. I had contacted the help line.I was able to access some of my data for a few days and yet again to day I keep getting the HTTP Error 503 -the service is unavaible. :-(

Researching:
Tyler,Willard,Henley,Hampshire,Lye,Read,Watts,Norfolk,Wheatley,Parker, Newton,Day

George

George Report 27 Dec 2012 20:40

Probably because they are unable to fix it.

It is not only this latest problem, but there has been problems for what seems like ages.
I think it is about time GR employed a computer programmer who has the experience and ability to fix their on going problems, as it is obvious the guy they have now cant.
With all the on-going problems this site has had in the past, I am glad my tree is on ANCESTRY.

George

Linda

Linda Report 27 Dec 2012 20:52

Lucky you George. Thanks for your responses. I only wish someone from GR would respond and give me some feedback about the problems I have been having and sort it out or I will be contacting them for a refund.

Jane

Jane Report 27 Dec 2012 21:04

I'm out of here at the end of Jan ! I want a refund too. Crap service

Kim Annette

Kim Annette Report 27 Dec 2012 21:04

Im glad its not just me... i did get on it for about an hour tonight but then got booted out... i do agree we have all paid good money for this and it needs to get sorted...
:-(

Ronald

Ronald Report 27 Dec 2012 21:59

This site freezes on me every time I visit. Tis a PIA. Doesn't happen on other sites I use

GeordieinNorfolk

GeordieinNorfolk Report 27 Dec 2012 22:20

It's not good, is it. Like you, George, I'm glad my tree is on Ancestry. This site is only good for the boards, as far as ai can see.

Researching:
Anything and everything that takes my fancy.