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having trouble exporting gedcom

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ProfilePosted byOptionsPost Date

OneFootInTheGrave

OneFootInTheGrave Report 29 Dec 2012 12:33

Hi Karen,

I got that message two days ago :-(

In reply to a post I made on Genes Reunited on Facebook asking when it would be fixed, I got this message from someone on there:-

"Weekend/Bank Holiday - there will be no-one working now until the holidays are over"

I just wish I had a twitter account so I could tweet Chris van der Kuyl the
CEO Brightsolid regarding the appalling service we are receiving

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Karen

Karen Report 29 Dec 2012 12:16

Received the following fairly standard reply from Support @GR rather late last night:

"Thank you for taking the time to report this problem.

I have passed the details of this specific issue to our technical team to look at and investigate.

Your patience while we work to resolve this is much appreciated."

My patience ran out some time ago.

badger

badger Report 29 Dec 2012 08:58

Just taken note of the Genes threads asking people about family tree week ,what a ru**y joke ,when members can't even export their gedcom,,come on Genes get your act in gear ,before there is a mass exodus to a better family history site.and there are a couple of good ones :-( Fred :-|.

Researching:
Baird,Barnes,Sturgess,King,Bristow, Mead,Brooks,Lane,Bartlett, Tyneside Chesham, Bucks,London & home counties

OneFootInTheGrave

OneFootInTheGrave Report 29 Dec 2012 08:25

When I got up this morning I was hoping to do some work on my tree and that the problem with exporting to a GEDCOM file would have been resolved. After the events of the past 8 days I should have known better than to count my chickens before they hatched, because when I tried to export my tree as a GEDCOM file I still cannot do this :-(

All I get is this - "Your tree is currently being processed. Please wait until your tree returns to the ready state before exporting another GEDCOM file"

Last update I saw about this was Alisdair's post yesterday saying "Admin did say that they would reset the Gedcom generator ( or something similar) but that was some hours ago"

This has been the status for nearly 2 days and I do not want to add anything on my tree until this is fixed as I always make a back up to a GEDCOM file to avoid the possibly of loosing any new stuff I have added.

Anyone got any update on the situation?

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Daniel

Daniel Report 28 Dec 2012 22:46

thanks for the replies hopefully they will sort it out soon as it seems they have reset the tree because there were problems only to cause another

Alisdair

Alisdair Report 28 Dec 2012 16:37

Although the "Access to tree " problem appears to have been resolved, this problem is still ongoing.

Admin did say that they would reset the Gedcom generator ( or something similar) but that was some hours ago.

I added several ancestor Baptism records yesterday, but am reluctant to add anything more to my tree until I can be sure that I am able to export my tree to another program that I can use off line ( such as in the local County Records Office which has no wifi access)

OneFootInTheGrave

OneFootInTheGrave Report 28 Dec 2012 15:39

Hi Daniel,

I have had that problem since 14:30pm yesterday, I have reported it to Support, but no update about it :-(

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1316513

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Kense

Kense Report 28 Dec 2012 15:39

It's the same for all of us:
http://www.genesreunited.co.uk/boards/board/general_chat/thread/1316448

Daniel

Daniel Report 28 Dec 2012 15:23

i have done this before so i know what to do but after some tree updates i have done recently i thought i would export my gedcom, so i clicked the link but received no file in my email, i thought it was just a glitch so i went to try again but it seems to be stuck with the message

"Your tree is currently being processed. Please wait until your tree returns to the ready state before exporting another GEDCOM file."

its been like this for a couple of days now can anyone help

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