General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy gift or redeem gift

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Accessing Family Tree

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Mike

Mike Report 16 Jan 2013 12:14

Unable to access Family Tree - AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What on Earth do GR think they are doing . Appalling service as ever. Roll on the time I can switch to Ancestry.

+++DetEcTive+++

+++DetEcTive+++ Report 16 Jan 2013 13:16

Have you got in now? Access to mine seems fine

Researching:
I am NOT an employee of GR, just a paying member. Any advice, guidance or suggestions offered is given in good faith.

Joy Kentish Maid

Joy Kentish Maid Report 16 Jan 2013 13:41

Please wait...

http://tree.genesreunited.co.za/V3.3.4


And this is a tree with nothing in it.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

KenSE

KenSE Report 16 Jan 2013 18:43

Do you have access to a lot of other trees Joy? That may be the problem in your case.

Mike

Mike Report 17 Jan 2013 16:29

Did finally access my tree but after several attempts - this is simply unacceptable and GR seem completely indifferent to it all.

Joy Kentish Maid

Joy Kentish Maid Report 17 Jan 2013 18:51

26, Ken.
(Couldn't see them before when I just saw Please wait...).

I removed my tree during an instability of the site and only looked when I read of an issue.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

BudgieRustler

BudgieRustler Report 17 Jan 2013 19:13

Hi Joy Sweetie,
I only have access to 6 other trees and I asked GR months ago how could I delete them as I have no need of them.
They said they were going to sort it... I`m still waiting

Researching:
If my written words are not to your liking, then please dont read them.

Joy Kentish Maid

Joy Kentish Maid Report 17 Jan 2013 19:16

I remember that, Budgie; I remember they said they would sort it.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

KenSE

KenSE Report 17 Jan 2013 19:26

26 isn't that many Joy so it shouldn't have caused a problem. I thought that perhaps you had hundreds.