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Nasty Shopkeepers/Assistants/People

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ProfilePosted byOptionsPost Date

Susan10146857

Susan10146857 Report 13 Feb 2013 17:01

:-D :-D :-D

RolloTheRed

RolloTheRed Report 13 Feb 2013 17:53

A long time ago I was cajoled into running a small dairy company while the MD / owner was recovering from a heart attack. In those days delivery of milk, dairy and groceries was by electric truck with one motor van for rural drops.

It was pretty obvious that the firm was losing money - no wonder he had a heart attack. I delved into the matter and after a while discovered that a small proportion of customers ( over 5% ) took up inordinate amounts of the salesmen's (milkman) time one way or another. These same customers were often (though not always) the same ones who were rude or paid their bills very late.

So I offered all of these customers to a rival firm - the phone was red hot as they discovered that they were the wrong customers for us.

Sales went down less than 5% and soon increased as the salesmen were happier and more effective. The company started making a profit and the MD came home, much better.

Customer is always right ? No, you cannot please all the people all of the time.

Susan10146857

Susan10146857 Report 13 Feb 2013 18:36

Quite right Rollo. I am sure there are as many stories about Rude customers as there are Shopkeepers etc.

Robert

Robert Report 13 Feb 2013 19:45

Went into a posh Jewellers a few years ago enquiring about watches. Asked what my budget was, I said £50. The Assistant looked down her nose at me and said "You may find something you want at H. S***** round the corner."

She did not know I was a Mystery Shopper!!!!!

Carol 430181

Carol 430181 Report 13 Feb 2013 19:54

Love it Robert :-D

Sharron

Sharron Report 13 Feb 2013 20:54

I have been a mystery shopper for years.

My best ever was mystery shopping a bingo hall and winning £500.

Susan10146857

Susan10146857 Report 13 Feb 2013 21:21

I would like to be a mystery shopper....how does one go about it?.....Do they give you money to buy the goods :-D.Being a mystery shopper at a jewellers would suit me fine.

I have often wished to win pots of money, dress raggity for a few months and reward those who treated me kindly.....and also buy up wherever the nasties worked and sack them :-D........Ok, I know, that wasn't very nice......perhaps the looks on their faces when I gave a few thousand to their nicer workmates would be enough ;-)

Sharron

Sharron Report 13 Feb 2013 21:26

I don't do it much anymore but OH uses a mystery shoppers forum on-line.

Try googling 'mystery shopping'.