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problem / genes advert no family tree!!!!
| Profile | Posted by | Options | Post Date |
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highland | Report | 10 Mar 2013 12:15 |
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Does anyone click on 'my tree' and get the following advert ''4 coupons @ deals! get 10% off at Genes!!! I click the 'x' in the corner the advert then goes into a small box which has CB on it. This box then sits in the right hand corner! I am unable to gain access to 'My tree' and I am convinced this advert is blocking the way!!! Genes have been told about the problem last wednesday still working on it. I am on a PC with windows 7, I can gain access to my tree on my husbands laptop as no advert appears. |
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OneFootInTheGrave | Report | 10 Mar 2013 12:34 |
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Sounds very suspicious to me, I have checked my tree, no advert appears. Have you checked that it is not malware or a virus - just a thought. |
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Researching: |
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AnninGlos | Report | 10 Mar 2013 12:35 |
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Just accessed my tree with no problems, I am on pc with Firefox and Windows 7. Firefox runs adblock. Don't know if this helps. |
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Researching: |
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highland | Report | 10 Mar 2013 12:38 |
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thanks for your replies, obviously from what you have told me I now need to look at my computer. |
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♥†۩ Carol Paine ۩†♥ | Report | 10 Mar 2013 12:43 |
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Have you tried logging out of GR, run cleaner, then log back on using |
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OneFootInTheGrave | Report | 10 Mar 2013 12:44 |
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I use Microsoft Security Essentials - check it out:- |
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Researching: |
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RolloTheRed | Report | 10 Mar 2013 12:45 |
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You have somehow got advertising malware installed. It is not Genes RU problem but yours. Very often it comes from installing "free" software. |
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Researching: |
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highland | Report | 10 Mar 2013 12:49 |
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Thanks will try these two sites. |
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RolloTheRed | Report | 10 Mar 2013 12:49 |
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OFITG is correct in saying that MS Security is an excellent anti-virus program but it is flat in effective at dealing with malware/adware. |
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Researching: |
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highland | Report | 10 Mar 2013 12:56 |
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Thank you Rollo the Red, knew someone would have the answer while I wait for Genes to come back with an answer. |
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