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Help us rename our packages!

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ProfilePosted byOptionsPost Date

Caldervale

Caldervale Report 14 May 2013 01:38

Another day, another look and another comment yet all just the same. Reminds one of the expression from that well known comedian, Alfie Bass, remember him?
"It's all argie bargie".
Adding sobering thoughts after becoming aware of one enterprising family history business quoting membership fees of £46 plus a few pence, per month makes our subscriptions pale into insignificance. £46 multiplied 12 times = £552, do not forget your community tax, electricity, gas and water , household and personal insurance
plus dining & wining, and the new "bedroom tax" where applicable, new clothing,
bed linen, etc., Those who use a road vehicle will have more expense. (Thank heaven I consider myself too old for that being issued in 1926 - me not the car)
"Nil Desperandum", press on regardless and "Happy Hunting". Caldervale :-) :-) :-)

Martin

Martin Report 12 May 2013 21:09

Rip off time is here again.

Victor

Victor Report 28 Apr 2013 17:26

How about 'BASIC' and 'COMPREHENSIVE'?
or just STANDARD and PREMIUM which other software uses?

Caldervale

Caldervale Report 22 Apr 2013 08:37

All comments made have been noted. All reflect the disillusion being experienced with Genes Reunited. My first comments (05/04/2013) included. I totally agree with those who state it was more useful prior to the promise of , and I quote, "A much improved tree". What a disaster that turned out to be.
If the present trend continues there will be no members available to assist with the naming of any package deals on offer. All will have sought and migrated to pastures
new. Whatever the decision may you all enjoy, "Happy Hunting",. .Caldervale :-) :-) :-)

SylviaInCanada

SylviaInCanada Report 18 Apr 2013 01:34

Please NOT Novice or New for the basic packages


as RR says there are lots of us who are far from "novice" or "New" ...........................

anyone who joined before about 2009 would have joined as either a Free or a Standadr member. There were no other classifications.

The first "new" class to be added was Gold, in about 2009 or 2010.

Then Platinum was added about a year later.

Gold no longer exists, except for those who already had that membership.


Those of us who joined before 2009 have mostly completed our trees, or are far beyond the records available on GR. We continue to be members largely because we enjoy helping others, and also for the friendships developed over past years.

I am NOT about to pay more that my current Standard sub for the privilege of paying out even more money to help others!



Suggestions such as ............

Free

Basic

Full Package


............ would seem to me to answer the problem ......... as long as each is fully explained.

Members spend far too much time now in explaining to other members what they might get in each subscription level.





sylvia

Sidami

Sidami Report 17 Apr 2013 16:19

My membership is up in June I think I hav ben a member for 10 years how much will it cost to renew for the year please?

ChrisofWessex

ChrisofWessex Report 7 Apr 2013 21:32

Basic, Better, Best.


First of all get the act together and sort out the problems your members are complaining about and as for the sub row - that is still ongoing with cheap rate and £15.

Woodward

Woodward Report 7 Apr 2013 09:38

I was wondering if a possible to have something like a way to export of your tree and keepsafes into a book. I know you can do it via a print into a pdf or export into a template. Some family members don't have a computer or are signed up. I thought an export to a pdf or even a book that you could have delivered to an address and pay via the usual means. It could have your website address and details on the back cover when printed out - so would encourage people to check out your website etc

Rambling Rose

Rambling Rose Report 6 Apr 2013 13:30

I don't see any point describing the basic package as "novice, new or just starting" you might as well call it "fully experienced, done my tree and don't need to do any more, I'm only here to help or chat" ...that's the thing, NOT using the full records doesn't mean you are 'NEW' to genealogy in any way.

Nor does paying the full whack necessarily mean you 'have a clue' what you're doing

Free
Basic access
Full access

with a clear statement of what each provides.

Caldervale

Caldervale Report 5 Apr 2013 23:18

Just been noting comments concerning ideas to name Genes Reunited membership package deals. Alas, dear members we have a problem.
How about, Novice, for beginners (NB) those who are just that with no knowledge
whatsoever about family history.(G.R. would HAVE to ascertain how much a potential member knew before joining via a mandatory questionnaire)
Limited to 1841 to 1911 census returns and D.B.& Ms from 1837onwards. After 12 months membership the next package could be Intermediate which could apply to those just joining having answered the mandatory questionnaire depending on their knowledge. However such a scheme would defeat the purpose of G.R. of the sharing of knowledge between members when tree details are made available.
Genes Reunited was originally started on that proviso. It is essential to the continuation of G.R. despite the legal commitment to ,"Hidden relative", syndrome
Finally £100 to £250 suggestion for membership would avoid need for any package
Possibility arising of no members. :-0 :-0 :-0 Caldervale

allsaints

allsaints Report 5 Apr 2013 20:59

amateur (novice just starting researcher), semi professional( able to spend weekly research time) , professional researcher member(excess of 1000 relatives in tree).
I would also add my comments about the totally unprofessional nature of the IT system. The bugs are effectively costing me time and money as I am having to access records more than once. The search facilities are not very professionally accurate I keep being told a record cannot be found yet it exists. I cannot search my family tree to attach a record as i keep being told that the record does not exist in the family tree when i have just entered it . As I use other systems some of the record search facilities are not of a compatible standard and I use other systems to cross reference to search for records that cannot be found in this system. There is something fundamentally wrong but having spent years auditing systems I have experience to get around systems that do not work as expected. Not everyone has that experience base to fall back on . For the first time user only using this system the failings are costing them money and making their initial searches much more time consuming and sometimes totally unsuccessful even though their search information should yield a positive result .

Suzanne

Suzanne Report 1 Apr 2013 23:49

no comment to my post from genes ive noticed.

no comment to my e mail either . :-(

wisechild

wisechild Report 31 Mar 2013 16:18

After 2 weeks & almost 100 responses, not a flicker from the GR team.
Was it a rhetorical question? :-D :-D :-D
That´s a big word for Easter Day.

Barry

Barry Report 31 Mar 2013 13:29

Ian
I don't know about printing trees in a pleasing format, there has been no printing facility at all for many months, just a promise made about a year ago ,that a "swanky" new one is being developed and that it "shouldn't take too long"
Up to a few months ago one could print ancestors/descendants but that facility has disappeared without trace AND without an explanation as to why

As to the renaming of the packages, GR, true to form , is conspicuous by its absence in responding to any of the suggestions/complaints

Roger

Roger Report 30 Mar 2013 11:59

I like Ian's suggetion the best yet - Bt as GR put things like this on then forget about it - they won't see it.

So come on Genes What is your opinion of what has been suggested.

Jacqueline

Jacqueline Report 30 Mar 2013 10:57

Community and Records packages.

Ian

Ian Report 30 Mar 2013 03:26

Call the packages

1. Foundation Package (Resource material restricted)
2. Foundation Plus Package (Access to Core Research Material)
3. Foundation Unlimited Package (Access to all records)

Ian

Ian Report 30 Mar 2013 03:05

I have been a member of this site for many years.
First of all I would like to say that this site is definitely value for money.
I have recommended that people interested in starting genealogy use the basic package rather than paying huge monthly and annual fees to other sites.
That said I believe that we should expect to pay more for the basic site so that it allows genesreunited to continue this value for money service. I am now in Australia but I think I still only pay around £20 annually (I am sure someone will advise me if this is totally off the mark). I would happily pay between £30 and £50 annually for this service.
I know that other sites offer more research material but they charge exorbitant fees on an annual basis that makes an interesting hobby unattainable for many people.

The basic is good. Perhaps GR should look at how they could add value to the other services. I have to use Scotland's People and pay £6 for 30 credits which run out very quickly. What I definitely would like is a way to print, in a pleasing format all the data I have researched over the years.

Carol

Carol Report 29 Mar 2013 14:47

RIP OFF

Carol

Carol Report 29 Mar 2013 14:45

good name for genes packages
RIP OFF