General Chat

John is someone trying hard to answer question set by Genes. Who is Carol with numbers and what is she trying to suggest as answer?

maybe one level could be called adolescent - might apply to a certain person or two.
John why not leave the thread now you have made your suggestion? That is all it is asking for!

Carol pmsl and well said

Thanks Errol I come on and see all the arguments that are caused by one person and I am god oh I meant gob smacked.

Carol ;-)

Whatever Genes call the packages, members need to know exactly what they will get for their money.
"A rose by any other name....."

I have the basic membership.

I had to ask what I would get if I upgraded.

Access to records.

WHAT records?

Not sure how many messages I sent to GR before I got a REAL answer.

Records ~ mainly English.

Some Scottish census records have recently been added, I understand they are transcriptions only.

No thanks, I prefer to see the originals, because I've seen so many errors in transcriptions.

FREE ~ you can build a tree, but not send messages or post on community boards (AND YOU SHOULDN'T BE ABLE TO REPORT POSTS!!). You can reply to messages.

BASIC ~ Build a tree, send and receive messages, post on community boards.

No idea what the other membership levels are, but I'm not interested because they are mainly English records.

A DETAILED description should be given for all membership levels, with the costs.

Here's a flippant suggestion in line with early suggestions on thread:
1. Food Bank
2. Aldi
3. Tesco
and top one
4. Waitrose
May get sponsorship ;-)
Note the Waitrose one is exactly the same as the Tesco offer. It just costs a lot more. (oops - don't mention word "costs")

Cliquey - use of community boards

Beaky - a look at some records

Geeky - a look at all records

Must say that having read all this thread through and taking into account all people comments it breaks my heart to agree on any point with John but his suggestion of the Bronze, Silver, Gold and Platinum is really good, especially if our type of membership is added to the bottom of our profile photo.

No comment on the prices as I am only a basic member and if they decide to up my membership I shall be leaving anyway.

:-)

PP. It breaks my heart to say this, but I quite like Island's suggestion of Cliquy, Beaky and Geeky. Something like that (thinking out of box) could catch on.

But each Genes package, once they have a name for it, needs to be a solid offer. If 30 years ago, we were asked to spend £2 on a packet of rabbit food, we would have resisted. But call it Alpen, give it a lovely packet and market it hard and it becomes a best selling breakfast cereal.

I agree with John's suggestion of Bronze, Silver, Gold and Platinum.

I've been a member for years and do have a tree on here and use the boards. I don't use the records on here, much prefer other sites who have a better selection.

What record would be placed in,

Bronze.Silver.Gold and Platium

GR dont carry that many sections of records to have them in boxes,

A package should give access to x records,

and a higher package should give access to x and zy.....but they must be as competitive to other sites and easy to use,

There has already been upgrade Gold membership that failed....

If it ain't broke don' fix it. Change for change sake or for putting up prices is not the answer. Customers always suspect by altering things is 'something underhanded' instead of being up front and telling the truth, as somethimes is painfull, is better and the need for change is not necessary. Just make the service function efficiently.

RTB Don't agree. You need to sell Genes clearly. In clear boxes, clearly labelled. And clearly priced.

And contents of each box need to be good and improving.

Costs and pricing is not part of this consultation - just possible names for the boxes (or products).

:-D :-D :-D

I do think that if you are on platinum package you should be able to access all records without having to pay more money to find out family records. I have been a member for some time and recently had to pay extra subscription to gain access to newspaper archive. You get this automatically with Find My Past. Maybe next time time I will subscribe to them instead of genes reunited. Roz.

Rosemary,,,,,,Find My Past have a 14 day free trial ,which you could use....just remember to cancel it in time.

IMHO, GR should firstly sort out all the problems/errors the site have, before worrying about things like renameing membership packages & altering membership fees.
GR should listen to what the paying members want from the site & not keep second guessing or telling the members what they want, after all we are all adults paying for a service that is of late suffering a lot of errors that the paying members had not asked for or had not been consulted with about them.
If you have a car that runs well you don't then go & strip the engin, revamp it & put it back together do you?

I wish people would read the OP
For example, they have asked for an alternative to Platinum and John has suggested, erm, um Platinum lol

Black knight I am inclined to agree with you there

Errol. Please
1. Read OP again properly
2. Don't diss suggestions, just cos you don't like them
3. Put up your own suggestions

A new Platinum package (above Bronze, Silver and Gold) would be quite acceptable imho. But name needs to reflect product, and I don't think current use of Platinum for not a very attractive product would detract from this.

If I was Genes, I would work hard to produce a Gold package that is better than what we now call Platinum. And market that hard. And transfer Platinum subscribers to that Gold package.

Then develop an ever better package and reintroduce the name Diamond with a fanfare. It needs to be a package to challenge best the opposition has to offer.

Edit. Do I have confidence that Genes are up to that challenge. No, not really. But neither was I confident that little Wales could slaughter England at rugby at weekend.