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TO GR..........grrrrrr

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ProfilePosted byOptionsPost Date

*$parkling $andie*

*$parkling $andie* Report 18 Apr 2013 13:59

KenSE

I would like to delete a lot of my posting and always did so when a thread became 'dead', but am now not able to do 'housekeeping 'on my threads as I had done in the past, and it makes me reluctant to add to threads now.

KenSE

KenSE Report 18 Apr 2013 08:56

For the benefit of those who haven't followed the discussions on the other boards, the error message on posting is because the system has not been able to complete the processing within a given time.

For most members, messages and threads this time is ample and in virtually all cases by the given time the message has actually been posted but the system may be still performing some housekeeping.

The housekeeping will involve setting markers for every one who has an interest in that thread so the appropriate icon is displayed in their lists.

The effect is that anyone who has a large number of posts and threads to their credit will be vulnerable to timeouts as will anyone posting on a large thread (such as the Australian one or many of those on the Quizzes board).

Whether there is enough time for a posting to be completed will depend on the system status and load which will fluctuate so that the error does not always occur. Any server problems will likely increase the occurrence of errors.

Creating more threads about the problem is not a good idea.

LadyScozz

LadyScozz Report 18 Apr 2013 02:38

I won't use the UK site, because it caused me loads of problems in the past (couldn't add to my tree).

What about the members who don't live in the UK?

:-(

Natasha ~ something else you could look at, please!

I'm fed up getting the same old responses from the GR team! I know how to clear my cache etc etc, and I wish they would STOP telling me how to do the basics!

I'm fed up being told they cannot recreate my problem. That doesn't help!

I'm fed up being fobbed off with stupid responses, and also being told I am the only person having a problem.

:-D <<<<<<<< another grimace

SylviaInCanada

SylviaInCanada Report 18 Apr 2013 01:40

I get the Error message for about 85-90% of posts submitted


grrrrrrrrrrrrrrrrrrrrr


I've been complaining for weeks ................... I even have a thread up on Suggestions


other threads on the subject date back at least 18 months



and Natasha's response to always enter the site using the url sounds akin to various other suggestions that work for some people but not others .....................


a placebo in other words!


It also does not apply ONLY to threads with a lot of pages ...........

......... I have it occurring much more often on threads with only the OP, with 2 pages, etc etc Those are the threads I am usually working on.



sylvia

*$parkling $andie*

*$parkling $andie* Report 17 Apr 2013 23:43

Hello Natasha ~~

I do not use bookmarks ,favs or history to come onto GR...

I still get the dreaded errors .

In fact if you check 8 of my posts made earlier this evening each came up with errors .If you are able to do so.

I think I may have posted perhaps 10 so that's a pretty high percentage by anyone's standards!

I'll put up my own thread, if I don't get a response,.to raise more response, meaning no one from GR is following these threads....or not taking much effort do do anything about the problem.

My son is an IT Graduate , he doesn't like this site , I wonder why . ;-)



KenSE

KenSE Report 17 Apr 2013 18:29

If the page no longer exists don't you get a 404 Error message rather than the GR Error message?

~`*`Jude`*`~

~`*`Jude`*`~ Report 17 Apr 2013 13:44

Hello Natasha:)

Nice to see you:)

l always get into GR by using the website, l used to have it in my favs and history. So this should'nt apply to me then, but it does, it happened a few times earlier:(((((((

jude :-D <<<<<grimace, not a smile...lol

Community

Community Advisor Report 17 Apr 2013 12:05

Hi all, thanks for bringing the issue to our attention, we know that the error message happens when trying to post on threads with lots of pages, and we will be applying a solution soon.

If you could enter the site using www.genesreunited.co.uk rather than bookmarks or saved links, as sometimes we make alterations to the way the url's are structured which means that the link will take you to a page that no longer exists and you will get an error message.

Thanks, Natasha

~`*`Jude`*`~

~`*`Jude`*`~ Report 17 Apr 2013 10:25

Sandie...LOL

l'll start emailing again next week if l still have the problem:))))

jude

*$parkling $andie*

*$parkling $andie* Report 17 Apr 2013 02:21

As Mrs Brown says ..That's nice. !

Just do something to sort it please ,pretty please GR.

LadyScozz

LadyScozz Report 17 Apr 2013 01:38

hahaha

I've had those replies

I'll believe them when something is done!

:-P

~`*`Jude`*`~

~`*`Jude`*`~ Report 16 Apr 2013 19:15

This is the latest email from them!!!

Dear Jude,

Thank you for taking the time to write back to me, were very grateful for your views.

I have made a note of your comments and I will pass them on to our management team.

I hope this helps.


Kind Regards,


Lisa
Genes Reunited Support Team




jude
;-)

Jeniwren

Jeniwren Report 16 Apr 2013 18:15

Thank you Jude for passing on GR's answer, lets hope they are true to their word.
Jean xx

~`*`Jude`*`~

~`*`Jude`*`~ Report 16 Apr 2013 13:47

This is their reply.......so although it does seem to be taking an age, maybe we out to give them a chance....see how things are in a week from today, praps??


Dear Jude,

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.


Kind Regards,


Lisa
Genes Reunited Support Team

~`*`Jude`*`~

~`*`Jude`*`~ Report 16 Apr 2013 13:37

Just emailed GR....:)

LilyL

LilyL Report 16 Apr 2013 13:18

I too can't get on this morning, unless I go up about 50 pages at a time!! so time consuming and frustrating, and I just can't be bothered so I will not be renewing in May. As for saying they haven't had any complaints except one, that is complete rubbish and another reason why I won't be renewing!

Jeniwren

Jeniwren Report 16 Apr 2013 12:20

Hi, I have been getting the error message for several weeks now, mostly when I try to get onto certain threads, but more recently also when I try to add to threads, after the error message if I try to submit again it is shown 2/3 times.
I sent a message to GR a while ago and the answer I got was try another computer, have tried both my pc and laptop, same problem on both.
I think come August I will not be renewing.
Hope GR get this sorted, and quickly, .
Have a good day everyone.
Jean xx

For GR
:-P :-P

LadyScozz

LadyScozz Report 16 Apr 2013 12:09

No other complaints????????

What?????????

Didn't they read mine? Or yours?

Yes they did, and I got the same stupid advice about clearing cache etc..... to which I replied with the usual........ stop telling me how to do something I've been doing every week for years! (and a few other comments).

As I said on another thread, the only thing that has changed about the Error Message is the colour :-P

I get them when I post on threads (but not all the time), but usually when I send a contact message or reply to one. Error messages galore! I now copy my message before sending it; I check to see if it has gone, if not I paste & send it again. Then I find out I have sent the message at least twice.

:-P

Mel Fairy Godmother

Mel Fairy Godmother Report 16 Apr 2013 10:33

Did'nt get it yesterday but got it again this morning.

Just when are they going to do something about it as some days it is alright and others it's not.

~`*`Jude`*`~

~`*`Jude`*`~ Report 15 Apr 2013 13:29

Sandie...l added this thread on 6th April...must admit ll had forgotten it but l do still the dreaded errorrrrrrrs....l think the New Community Manager has been informed too!!!
Will have a quick look on suggestions board then l'm off out!

jude